INTERCULTURAL

COMMUNICATION
 MEANING
• TING-TOOMEY, 1999
• Individuals interact,
negotiate, and create
meanings while bringing
in their varied cultural
backgrounds.
GUDYKUNST, 2003
• Pertains to
communication
among people from
different
nationalities.
 The
Developmental
Model of
Intercultural
Sensitivity
 6 stages
• STAGE 1- DENIAL
-The individual
does not recognize
cultural differences.
 STAGE 2-
DEFENSE
• The individual starts to
recognize cultural
differences and is
intimidated by them.
 STAGE 3-
MINIMIZATION
• Although individuals see
cultural differences, they bank
more on the universality of
ideas rather than on cultural
differences.
 STAGE 4-
ACCEPTANCE
• The individual begins to
appreciate important
cultural differences in
behaviours and eventually
in values.
 STAGE 5-
ADAPTATION
• The individual is very
open to world views
when accepting new
perspectives.
 STAGE 6-
INTEGRATION
• Individuals start to go beyond
their own cultures and see
themselves and their actions
based on multifarious cultural
viewpoints.
Characteristics
of Competent
Intercultural
Communicators
1. flexibility and the ability
to tolerate high levels of
uncertainty.
2. Reflectiveness or
mindfulness.
3. open-mindedness
4. sensitivity
5. adaptability
6. ability to engage in
divergent thinking and
system-level thinking.
7. Politeness
Tips to refrain
from showing
bias
1.Avoid stereotypes- i.e.
generalizations about a
certain group.
2. Challenge gender norms;
avoid using “he” and
“man” to refer to a general
group of people.
3. Do not talk down on
younger people and the
elderly.
4. Be sensitive to the
religious practices of
others.
5. Be polite at all times; do