Strengthening Institutional Capacity

ISO 9001:2008 Certification

Introduction and Planning of ISO 9001:2008 System

Developmen

10 March 2011

ConsTech
(Management & Development Consultants)
Presentation Contents
Introduction of ISO
4
 What is ISO ?
ISO stands for?

5
 ISO stands for
International Organization for Standardization
not
International Standard Organization

6
 About ISO

 ISO is world's largest developer and publisher of International Standards.

 ISO is a network of the national standards institutes of 163 countries, one
member per country, with a Central Secretariat in Geneva, Switzerland,
that coordinates the system.
 ISO is a non-governmental organization that forms a bridge between the
public and private sectors. On the one hand, many of its member
institutes are part of the governmental structure of their countries, or are
mandated by their government. On the other hand, other members have
their roots uniquely in the private sector, having been set up by national
partnerships of industry associations. Therefore, ISO enables a consensus
to be reached on solutions that meet both the requirements of business
and the broader needs of society.

7
 Different ISO Standards

• ISO 9001:2008 QMS Requirements

• ISO 14001:2005 Environment Management System
• OHSAS 18001:2007 Health and Safety
• ISO 17025:2005 Laboratory Management System
• SA 8000 Social Accountability
• Technical Standards ( like TS/ISO 16949:2007)

8
What is ISO 9001 Standard ?

9
“ISO 9001” is a an international standard which describes the requirements
for establishing and maintaining a quality management system in an
organization

10
Introduction of ISO 9001:2008
Main Clauses of ISO 9001:2008

12
Main Clauses of ISO 9001:2008

13
Main Clauses of ISO 9001:2008

14
Management Commitment

Resource Management

Process Management
Quality Management System

Continuous Improvement
Structure of ISO Standard

Record Management
Structure of ISO 9001:2008

16
Requirements/Tasks to be completed
 Task-1
Appointment of Management Representative
(MR)
Director campus will appoint a management representative through formal office note/letter.
Responsibilities of MR
To coordinate all the activities related to initial certification and surveillance audits
To promote awareness of ISO requirements among the all the staff
To prepare and revise the QMS documents
To ensure the compliance of ISO 9001 standard.
To prepare management review meeting schedule and conduct management review
meetings
To prepare audit schedules, conduct internal audits , prepare audit reports, write
nonconformity reports
To communicate to the top management on quality issues / non-conformities & audit
reports
To review of quality policy periodically time to time review of all the functions, to check
the effective implementation of ISO 9001

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 Task-2
Nomination of Steering Committee
Director campus will nominate 5-6 officers for steering committee (Academic and non-
academic) through formal office note/letter.
Responsibilities of Steering Committee
To provide guidance on overall strategic issues regarding ISO certification
To give recommendations on required resources for smooth implementation of quality
management system
To review and evaluate the progress of ISO implementation
To review the developed documentations

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 Task-3
Nomination of ISO Task Force
Each deptt (academic and non-academic) will nominate one officer for ISO task
force.
Director campus will approve task force nomination through formal office
note/letter.

MR will lead this task force.

Responsibilities of ISO Task Force

To produce documentation as per the requirements of ISO standard
To implement the decisions of Management review committee regarding ISO
certification in their respective deptt/sections.
To collect data/documents required for the preparation of SOPs, Job descriptions ,
organizational charts etc

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 Task-4
Display of quality policy

Quality policy shall be displayed on prominent places in the campus.

21
 Task-5
Development of Organizational charts
Organizational hierarchy and communication channels
must be clearly defined in the form of organizational charts.

Members of task force shall develop these charts and get

approved by the HODs.

22
Organizational hierarchy
and communication
channels must be clearly
defined.

23
24
 Task-6
Development of Job Descriptions
Roles and responsibilities of each and every employee
must be clearly defined and documented.

Members of task force shall develop these job descriptions

and get approved by the HODs.

Every employee must have his/her approved job

description.

25
Roles and responsibilities of
each and every employee
must be clearly defined and
documented.

26
 Task-7
Development of departmental improvement
objectives
Each and every deptt must have improvement objectives.

Members of task force shall develop these objectives with

the help of HODs.

27
Organization must define and set SMART objectives and targets
for continuous improvement.
SMART Objectives
 Specific – Objectives should specify what they want to achieve.
 Measurable – You should be able to measure whether you are
meeting the objectives or not.
 Achievable - Are the objectives you set, achievable and
attainable?
 Realistic – Can you realistically achieve the objectives with the
resources you have?
 Time bound – When do you want to achieve the set objectives

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 Task-8
Development of Standard Operating Procedures
(SOPs)
Each and every deptt must have SOPs.

Members of task force shall develop these SOP and get

approved from Director campus.

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 Thanks
&
Any Point to discuss?