SECTION-A

GROUP-7

Gaurav Mitra -19PGP054

Gayatri Kindo -19PGP056
Gheewala Deep Paresh Kumar-19PGP057
Gaurav Rathore-19PGP058
Harish Tandon -19PGP059
Illipilli Hemanth -19PGP060
Ishan Zaidi -19PGP061
Ishitha Chibbar -19PGP062
Program Manager
 a) Hiring process
The hiring process for software development manager at Amazon is done in two steps. First is the online
screening process and the other is the onsite process.
• Online Process:
1. Sending application
2. Screening Interview
• Onsite Interviews:
1. Problem Solving Round
2. Logical/Analytical Ability Test
3. Team Management Skills testing round
4. Situation Handling Interview
5. Psychometric Test
6. Bar Raiser Round
 b) Training and Development Process:

• Training and Development at Amazon is done with the help of Amazon Technical
Academy
• Participants can pick one of several programs, ranging from learning skills for
other jobs at Amazon to earning certifications that could be used inside/outside the
company.
• Amazon will pay for employees to attend the company's various technologies like
the course from Machine Learning University or learn software development skills
through its Amazon Technical Academy. Employees can also participate in
apprenticeships and get Amazon Web Services cloud certification at a discount.
 c) Performance Measurement System

• The performance measurement system at Amazon for program manager are of two
types. Various teams follow either of the two processes as per their requirement.
• Stack Ranking
It is a performance management process in which employees are rated against
each other in an annual review
• Continuous Feedback
This is an internal platform where workers can anonymously praise or critique
colleagues.
 d) Compensation System

The compensation system at Amazon for program manager varies differently based on
different factors like location, years of experience, managerial level, etc. The different
types of benefits provided by Amazon based on its compensation system is given below:
• Base Salary
• Equity Shares
• Signing Bonus
• Healthcare and Insurance Benefits
• Pension Plan Benefits
 Relevant Changes in one function:
Performance measurement system
The performance measurement system at Amazon have gathered mixed reviews. This type of
performance measurement system sometimes results as a cause of added pressure on the employees.
Although intended to push the limits of the employees, the performance measurement system at Amazon
is increasingly disturbing the work life balance of the employees.
360-degree performance measurement system
The performance of employee is judged using the review of around 7 to 12 people. These people are
working with the employee and they share some of their work environment. The feedback is gathered
in the form of reviews in terms of competencies of the employee. The employee himself or herself
also takes part in this appraisal with the help of self-assessment. The 360-degree performance
appraisal system is a way to improve the understanding of strength and weaknesses of employee with
the help of creative feedback forms. 
Marketing Manager
 Hiring Process
 Under the marketing manager role Amazon hires Event Manager, Business Development Manager, Customer
Relationship Manager etc. There are two types of hiring for these positions
1.On Campus process
2.Off Campus process

Both processes have a largely similar structure, in the off campus process the duration is much higher. It typically
lasts between 1 to 3 weeks. In the case of campus recruitment for marketing manager position it usually takes 1 to
2 days to complete the entire process.

The steps involved in the hiring process are as follows:

3.Telephonic or video call interview (Usually twice)
4.If the first round is successful, then multiple face to face interview at an Amazon office (Usually 2 to 3
interviews)
Interviews stress upon technical skills, cultural fit, HR screening questions, behavioural round and stress test
B) Training and Development Process:

• The training and development program for marketing managers is carried out by the Training and Certification team in
Amazon and AWS.
• New recruits undergo some mandatory training sessions and can take on additional trainings and certifications in future at any
point in their careers.
• The training programs are highly customized to suit every employee and every job role that they represent. Hence Amazon
maintains an entire team of learning and development professionals to carry out these trainings

C) Performance Measurement System:

• The performance measurement metrics for the marketing managers are the same as the rest of the departments. The major part
of it is done through stack ranking, where employees are pitted against each other and then rated accordingly.
• A controversial New York Times article had described this culture as “Purposeful Darwinism”. It has been mentioned that
Amazon continuously demands only the best from it’s employees and its performance measurement is completely data driven.
• Amazon also uses continuous feedback via its "Anytime Feedback Tool". This is an internal platform where workers can
anonymously praise or critique colleagues.
D) Compensation System:

The compensation benefits at Amazon for Marketing Manager role varies with experience level and location.
The following components constitute the compensation package:
• Base Salary
• Stock Bonus
• Cash Bonus
• Joining Bonus
Apart from these benefits like Healthcare and Insurance, Gratuity, Pension plan and Flexible leave policies are provided
to employees.

Relevant Change Proposal

An important change that can be brought about is in the hiring process, where Amazon takes over 4 to 6 weeks to
communicate if a candidate has been selected. In case a candidate has not been selected they are not even intimated of the
same. For a company that focuses so heavily on user satisfaction, they should bring about a change in this aspect because
in the end a candidate is also a type of user of Amazon.
Operations Manager
 Hiring Process

The hiring process for Operations manager at Amazon is done through Internal recruitment, employee
referrals , campus recruitments and though Internet job posting .
• The selection process is mostly common across all these mentioned methods :
1) Scenario based Aptitude round
2) Interview rounds which includes
a) Technical fit Interview
b) Behavioral fit interview
• Training and development:
• L& D team at Amazon conducts training for new hires as well as exiting employees.
• Any Recruit at Amazon undergoes mandatory -2 to 3 week program on Amazon culture , values and Behaviors.
• After the Mandatory Culture training , Operations managers are introduced to various operations domain specific training which includes
Service operations, Ware house operations as well as distribution center operations , later they are Given On-the job training along with
the senior executive and after successful validation , Operations manager is given an Independent role.
• Employees are given some job related certifications from Amazon Technical Academy.
• Company pays around 95% of Course fee to employee , if he takes any course which is trending and in demand . It is irrespective of
whether those skills are used in Amazon or not.

Performance management system:

• Stack Ranking performance management:
• Its annual review process where employee’s performance is measured and ranked, employees are evaluated against their metrices
• Continuous Feedback:
• ‘Anytime Feedback Tool’ is used, where workers can anonymously praise or critique colleagues
• So Amazon is working on measuring employee performance annually as well as continuously without hampering each other.
Performance Improvement plan:
• Employees who have a lower rating from both stack ranking and Continuous feedback system are put on 3 month training for them
to improve , or else showed them the way.
 Compensation

• The compensation benefits at Amazon for Operations Manager role varies with experience level and location.
• They are basically classified in to different levels from L1 to L10.
The following components constitute the compensation package:
• Basic Salary
• ESOPS
• Performance Bonus
• Joining Bonus
They also provide benefits like Healthcare and Insurance, Gratuity, Pension plan , Flexible leave policies , gift coupons and
food coupons are provided to employees.
Senior Finance Officer
 About the role
• It is the role is the direct finance partner to CFO and the senior leadership team, position responsible for strategic decision
support, financial controllership, P&L analysis and cost reduction for Finance.
• Key Responsibilities for role:
• Monthly P&L reviews and drive variance analysis against budget
• Financial Planning and analysis, building financial models, communicate effectively to senior business leaders
• Partner across all financial teams to drive continuous improvement in financial and operational performance
• Basic Qualification
• BA/BS in Finance, Accounting, Business, Economics or highly analytical field or equivalent and 10 years of experience in
Finance
• Master’s degree and 08 years of experience
• Preferred qualification
• MBA or MS in Finance
• Program management skills
• Advanced excel modelling skills
• Senior level business partnership
• Proven track record of taking ownership and driving results
 Hiring Process
• Organization require candidate who is comfortable in fast-paced, dynamic environment.
• Possess creative and analytical problem solving
• Hiring process takes usually one to three weeks, where candidate can apply to Job vacancy via Amazon website and LinkedIn
post.

Online • Screening for minimum qualification

application
assessment

• Phone interviews are conducted in which candidates’ willingness to go extra mile and initiative taking ability is
Phone observed
interview

• After phone interview on-site interview conducted which include questions based on financial knowledge,
In-person leadership principles, behavioral based questions and situational based questions.
interview
• Training and Development
• Amazon technical academy provides the participants list of all programs available for employees to hone their
skill in required field
• Amazon pay for employees to attend the company's various technological as well as field related courses and
conferences

• Performance Measurement System:

• Stack Ranking performance management:
• Its annual review process where employee’s performance is measured and ranked, employees are
evaluated against their metrices
• Continuous Feedback:
• ‘Anytime Feedback Tool’ is used, where workers can anonymously praise or critique colleagues
• So Amazon is working on measuring employee performance annually as well as continuously without
hampering each other
Sr. HR Manager
 About the role
• Bachelors degree, or equivalent experience
• 10+ years of experience in an HR generalist leadership role evidencing strong business acumen and ability to work well across
different functions in order to integrate HR and business strategies
• Proven ability to diagnose issues, drawing on both professional experience and strategic thinking skills, and drive appropriate
solutions with self-initiative
• Not hindered by ambiguity or competing priorities. This means you are not only able to develop and drive initiatives, but can also
roll up your sleeves, dig in, and get the job done.
• Strong analytical skills, including the understanding of metrics to support plans and monitor performance
• Excellent written and verbal communication; high quality document preparation and presentation skills; strong facilitation skills
• Exceptional listening skills and ability to relate to, influence, and coach employees of all levels in the organization
• Experience in coaching senior leaders and managers
• Strong talent assessment skills
• Ability to work independently, as well as an active member of both business and HR teams
Experience working with global teams, including driving organizational change initiatives and developing talent management plan
• Hiring
• There are different hiring methods :
• Tap social media – Company taps on the HR professionals profiles on Linkedlen and Twitter.
• Ask for referrals – The company asks its existing employees ,if they know someone who could be suitable for
this job position .
• Internal recruiting – The company sends internal posting emails to its employees and give chance to its existing
HR managers to fill the vacant job position.

Training and Development

• In case of internal hiring, the existing employee having required skill only gets promoted.
• In case of external hiring, the candidate will be given training on developing required abilities and passion for
innovative HR solutions.
• Amazon has Career Choice programs for its employees
 Compensation

• Basic pay
• House rent allowance
• Special allowance
• Stocks – 5% after 1st year,15% after 2nd year ,20% after every half year post 2nd year .
• Conveyance allowance
• PF contribution from the employer
• Joining bonus
Performance Management System
• Set measurable goals- Measurable performance targets are set and are considered accountability.
• Feedback culture - Every employee at Amazon is requested to abide by 14 leadership principles.
• Appraisal process- 360 degree feedback is implemented .

Suggestions:
Proper feedback should also be taken of Sr.HR manager. Employees should not fear in giving fair feedback to HR
managers. 360 degree feedback should be implemented more effectively .
Software Development
Engineer
• Hiring process:
• -> The Hiring process consists below mentioned rounds (each round lasts for 45mins to 1 hour)
• HackerRank- Its an online round on a coding platform where 2 success out of 3 codes is the shortlist criteria for next round.
• 2 Technical interview- 2 technical interviews with different interviewers to reduce the uncertainty. This is elimination round.
• Hiring Manager round- To test the cultural fit and behavioural alignment with the company values (Amazon’s 14 principles).
• Bar Raiser- A technically inclined generic interview with a senior executive of the company.

• -> A 4 member committee consisting of above mentioned 4 people takes the final decision mutually in a meeting regarding hiring of
the candidate. The Bar-raiser has the Veto-power in the meeting, to reject the candidate.
• -> Ideology: The new hire should have at least 20% more IQ level than the average IQ level of the existing employees.

• Training and development:

• ->Training starts with an induction where below mentioned details are elaborated and discussed:
• Principles and values
• POCs for various functions
• IT Helpdesk and Employee portal
• Courier
• Leaves
• Performance management system
• Compensation and benefits
• -> Buddy assignment:
• A mentor known as ‘Buddy’ from the project team, is assigned to the new hire after induction for a period of 2
months. During this period the mentee can discuss anything regarding profile, culture, trainings and other systems.

• -> SDE Boot camp:

To understand the technical tools used for various functions including the core business of the company. Duration of
the boot camp is 1 week and the medium of learning is video lectures and demonstrations.
Security trainings including data privacy and confidentiality, fire safety, women safety, IP rights, client agreements
are all part of boot camps. Certification need to be completed for above mentioned courses qualified by an
assessment test.

• -> Project level training:

Training plan is created by the mentor consisting of-
• Product hands-on
• Client environment
• Documentation
• Bug fixing training specific to the project
• Project review systems
• -> Criterion: Performance Measurement System
• Completion of assigned tasks
• Meeting deadlines
• Alignment to Amazon’s 14 principles
• Innovative solutions and approaches
• Patents
• Mentorship offered
• -> Appraisal process:
• Anonymous feedback from at least 3 teammates (equivalent role or seniors)
• Self evaluation on the goal sheet
• Reporting manager evaluation
• -> Evaluation:
• Ratings from 1 to 5 (1 being the best)
• Employees with ratings 1,2 and 3 get the opportunity to switch roles and projects
• Employees with rating 5 goes through PIP (performance improvement plan) for 6 months after which the employee is being fired if the
performance doesn’t improves.
• There is a range of percentage increments for each rating
• Compensation Components:
• Basic pay
• House rent allowance
• Special allowance
• Stocks- 5% after 1st year, 15% after 2nd year, 20% after every half year post 2nd year
• Conveyance allowance
• PF contribution from the employer
• Joining bonus

• Relevant Change proposal:

• Stocks should be evenly distributed
• Bell curve fitting is not suitable for product based organization with intellectual human resource
• Principles and strict alignment should be divided in 2 groups – Primary and Secondary (flexible)
• Decrease the work load per employee to maintain the attrition rate close to industry average
Area Manager
 About the role

• Area Manager is a role in the Fulfillment and distribution center

• An Area Manager has the role to lead and develop a team in a distribution warehouse environment.

• The main focus of the role is on motivating, mentoring and coaching their respective teams.

• Engaging with the designated team during a shift and ensuring the highest levels of safety, quality,
attendance performance and engagement are maintained are core functions of the role.
• Hiring Process
• The hiring process consists of the following steps:
• The candidates can apply through a designated online portal. The applications are screened on the basis of initial shortlisting
criteria.
• The shortlisted candidates are called for Interviews. The interview questions range from technical questions behavioral
questions and scenario based questions. It tests the candidates’ perspectives on how to deal with work related scenarios .

Training and Development

• The Area Manager role training is undertaken in the relevant warehouse environment including – a Fulfillment Centre,
Delivery Station and a Sort center.
• The trainees get to understand the intricacies of each location of the operations facility to develop a know-how of the
workings of the facility.
• The trainees are taught on how to become the primary information source for the team, maintaining compliance, consistency
and the ability to take corrective actions.
• Performance Measurement System
• Amazon employs a Continuous feedback system and Stack ranking in which employees are rated against each
other in an annual review.
• Amazon employs it’s Continuous feedback system via it’s “Anytime Feedback” tool which is an internal
platform where workers can anonymously praise and critique their colleagues.

• Compensation System:
• Besides monetary compensation, Amazon provides its’ employees with ample number of
 Vacations and Paid time-off.
 Maternity and Paternity Leaves
 Sick Leaves
• Amazon provides it’s employees Stock options and Free Gym memberships. Also allowance for travel, food
and gifts on festivals are provided to the employees.
Customer Solutions
Manager
 About Role
• A trusted advisor to customers in India. The appointed will understand customers' biggest IT challenges, and
provide prescriptive guidance to guide them through the obstacles.
• The Customer Solutions Manager role is responsible for cloud transformational programs (technical,
operational, organizational, education) that span across traditional IT teams and business units through
communication skills.
• In addition to customer-facing responsibilities, the appointed will help shape the rapidly growing Customer
Solutions Management function in India, where his/her passion to define and implement standard processes,
methodologies, and tools will be highly valued.
Hiring
Under the Customer Success manager role Amazon hires for this position.
• The steps involved in the hiring process are as follows:
1. Telephonic or video call interview (Usually twice)
2. If the first round is successful, then multiple face to face interview at an Amazon office (Usually 2 to 3 interviews)
• Interviews stress upon technical skills, cultural fit, HR screening questions, behavioural round and stress test

Compensation
The following components constitute the compensation package:
• Basic Salary
• ESOPS
• Performance Bonus
• Joining Bonus
They also provide benefits like Healthcare and Insurance, Gratuity, Pension plan , Flexible leave policies , gift coupons
and food coupons are provided to employees.
• Training and Development:
• Successful candidates will have a technical program management background, be detail driven, and have
experience in managing virtual teams to deliver complex programs.

• Performance Measurement System:

• Amazon uses a "stack ranking“ performance management process in which employees are rated against each
other in an annual review.
• Amazon also uses continuous feedback via its "Anytime Feedback Tool". This is an internal platform where
workers can anonymously praise or critique colleagues.
• Amazon uses a 3-month "Performance Improvement Plan," (or "PIP") to help the employee get back on track if
they don’t stack up.