SAP Institute for Digital Government

SIDG UQ AI Project - Customer Engagement

Presenter
The SAP Institute for Digital Government (SIDG)

“Demonstrating the public value of digital government to

tackle real-world, complex issues by combining intelligent
technologies with the latest thinking and thought-leadership.”

Nurture long-term advisory relationships with government

customers at the policy-making and program executive level
• Think tank that drives industry thought leadership in
collaboration with leading academic institutions
• Innovation amplifier that collaborates with academia, industry
associations, customers and partners
• Fosters an applied research approach that demonstrate the
public value of digital government solutions leveraging SAP
• Global virtual content platform with a focus on innovation

Peace, Justice & Strong Institutions Decent Work & Sustainable Economic Growth Reduced Inequalities Sustainable Cities & Communities Good Health & Well-being

© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ INTERNAL 2

The SAP Institute for Digital Government (SIDG) – What We Do
Demonstrating the public value of digital government to tackle real-world, complex issues.

Innovation Amplifier Policymaking Engagement

 Think-tank: thought-leadership  Policy priorities & challenges
 Collaboration academic institutions  Leverage superior insights
 Applied research approach  Address key challenges
 Customer driven proof-of-concepts  Nurture long-term relationships
 Innovation challenges & start-ups  Programs at executive level

Knowledge Platform Network Effect

 Global virtual content platform  Communities and networks
 White papers and points-of-view  Forum for exchanging insights
 Co-authored with academic experts  Harvesting, scaling & leveraging
 Cross-industry insights & innovation  Facilitating ‘deep dive’ collaboration
 Public value of digital government  Events, round-tables & digital media
solutions leveraging SAP  Global industry conferences
Peace, Justice & Strong Institutions Decent Work & Sustainable Economic Growth Reduced Inequalities Sustainable Cities & Communities Good Health & Well-being

© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ INTERNAL 3

The SAP Institute for Digital Government (SIDG) – Research Projects
Demonstrating the public value of digital government to tackle real-world, complex issues

Current
Research
Instilling Public Trust and Ethics in Artificial Explainability in
Government 5.0
Transparency Intelligence Artificial Intelligence

Research
Collaboration
In Discussion
Intelligent Taxation Longevity, Society 5.0 Data Driven Government Smart City
Future of Work

Partners &
Previous
Research Digital Nudge in Intelligent Emerging technologies Improving social outcomes Improving service
Social Security Communities data-driven policy and through predictive quality with
practice analytics Emotional AI

© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ INTERNAL 4

Artificial Intelligence - Framework & Explainability
This project aims to investigate how government AI’s development is resource AI gives rise to a new agency in
organizations can break down the barriers to intensive and endless… the workplace, algorithmic
artificial intelligence (AI) adoption and drive value. • Training data management: agency and thus requires new
defining requirements, curating management approaches…
It involves two sub-projects:  data, understanding biases and • Algorithmic work re-design
limitations • Domain expert deskilling and
1. Systematically identifying AI challenges for • Ensuring sufficiently skilled data reskilling
government and developing a high-level framework scientist resources • Human-algorithm relationships
of capabilities, capacities and processes that are • Allocating resources for post- • Algorithm management as
implementation activities, e.g., on- opposed to human resource
needed to create value from AI for a range of going model management and management
stakeholders and minimize risks. evolution
AI requires new governance and AI requires new approaches for
2. Focus on a particular aspect of the AI challenges oversight mechanisms… value measurement…
framework (e.g., explainability, algorithmic agency, • Value-based algorithm governance • Developing and tracking AI-value
etc) and conduct a deeper investigation into how • Regulating algorithmic learning metrics
the challenge could be overcome. • Supervising, monitoring, and • Understanding AI’s value-creation
controlling AI for different stakeholders
• AI transparency and explainability • Managing stakeholders’
Initial stage: vulnerabilities and trust
• Controlling for negative outcomes
1. Identify & assess existing AI projects (Q-survey) on stakeholder
2. Gain insights from other successful AI projects
3. Report back to project owners
© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ INTERNAL 5
Why Participate in the AI Research with University of Queensland and SIDG

Access to global AI expertise, experience and insights from several affiliated universities

Self-assess your AI project across several criteria sourced from AI projects from other jurisdictions
and applications within various government ministries and functions

Gain insights from other successful AI projects on how they’ve overcome the challenges involved in
promoting AI capabilities into production

Receive annual report on AI global projects and additional insights from leading AI research with a
focus on the public sector

Be part of an ongoing global network with regular group interactions and deep-dive collaborations
supporting your AI initiatives with real-world experiences

© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ INTERNAL 6

Thank you.
The SAP Institute for Digital Government

Contact information:
• SIDG@sap.com

• SIDG Website