Professional Documents
Culture Documents
Six Sigma
Six Sigma
By
Cathy Hiatt
Boise State University
October 9, 2001
Overview:
Champion/Sponsor
Black Belt
Define
Control Measure
Improve Analyze
Define:
• Clearly identify the problem
• Utilize numerical definition
• Focus on process that creates the
problem not on the outcome
Measure:
• Benchmark
• Capability of a given process
• Focus on CTQ
Analyze:
• Current process results
• What is possible compared to what
the competition is doing
Improve:
• Implement changes
• Be creative to find new ways to do
things better, cheaper, or faster
Control:
• Lock in successes
• Implement measures to keep
variables within the new operating
limits
Corporations Practicing
Six Sigma:
• General Electric
• Motorola
• Allied Signal
• Sony
• Polaroid
Specific Success Story:
GE
• 1995 Operating margin—13.5%
• 1998 Operating margin—16.7%
• Result: $600million bonus