TOTAL QUALITY

MANAGEMENT
PREPARED BY:

SYRAH MAE COLOMA

MARY GRACE VALENZUELA
 LEARNING OBJECTIVES:
1) Define Total Quality Management (TQM);
2) Grasp, in full, the concept of TQM;
3) Know the importance and benefits of TQM to
an organization;
4) Explain how TQM is being implemented in an
organization; and
5) Learn the tools of Total Quality Management.
 made up of a whole

degree of excellence a product or service provides

act, art or manner of planning, controlling,

directing, etc.

Total Quality Management (TQM) is the art of managing the whole to achieve excellence
~ also defined as a continuous effort by the management as well as employees of a
particular organization to ensure long term customer loyalty and customer satisfaction.
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8 2

7 3

6 4

5
CONCEPTS of TQM
1) Continuous improvement of quality
2) Focus on customer
3) Operations improvement
4) Human resources
5) TQM Leadership
Why is TQM important to an organization?

ensures Quality products and services

essential for Customer Satisfaction
ensures Increased Profits
 ELEMENTS of TQM
Bindingmortar

Binding Binding
mortar mortar

Roof

Bricks

Foundation

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How to implement Total Quality Management
That’s where management, along with
The doing phase is the solution phase.
the associates, identify the problems to
Strategies are developed to try to fix
see what really needs to be addressed
those problems identified in the
— the day-to-day things that may be
planning phase.
happening on the productivity side that
management is not aware of.

The checking phase is the before and

The acting phase is the presentation or
after. So after you’ve made these
the documentation of the results
changes, you see how they’re doing.
Seven Basic Tools of Total Quality Management
Scatter Diagram

Control chart
Flow Chart or
Stratification
Pareto Chart Diagram

Histrogram Bar
Chart
Check Sheet
Cause and Effect
Diagram
 Key Players in Total Quality
Management

A taxpayer with a duly issued Companies must vet new

COA shall not be audited for
2018 for the tax types
covered by the availment.
Customers give information
about what they want from
the deliverable, whether
that deliverable is tangible
or a service.
suppliers and regularly audit
existing suppliers to
guarantee that materials
meet standards.
Importance of TQM

TQM’s focus on quality helps identify skills deficiencies in

employees, along with the necessary training, education
or mentoring to address those deficiencies.

With a focus on teamwork, TQM leads to the creation of

cross-functional teams and knowledge sharing. The
increased communication and coordination across
disparate groups deepens institutional knowledge and
gives companies more flexibility in deploying personnel.
 FIVE IMPORTANT FACTORS IN
Importance of TQM
TOTAL QUALITY MANAGEMENT
Less product defects Commitment and Understanding
from employees
Satisfied Customers Quality improvement culture

Continuous improvement in 2
Lower Costs process 3

Focus on customer requirements

Well-defined
Cultural Values
Effective control
THANK YOU!!!