Professional Documents
Culture Documents
2013 Distribution Overview
2013 Distribution Overview
The 4Ps
Product, Price, Place, Promotion
Ownership
Management contracts
Direct Channels
Employed sales staff
National sales staff
Brand.com
Voice/CRS/Mobile
Indirect – Intermediaries
Why use them?
Why so many of them?
Getting the Customer to the Product
Reservation Global distribution
services systems (GDS)
Representation firms Traditional off-line
Consortia travel agents
Incentive travel Central reservation
organizations systems (CRS)
Corporate travel Internet channels
management Websites
Push vs. Pull strategies
Travel
TravelAgents
Agents Tour
TourWholesalers
Wholesalers
Specialists:
Specialists:
Concierges
Concierges Brokers
Brokers&&Junket
JunketReps
Reps
Internet
Internet Hotel
HotelRepresentatives
Representatives
Global
GlobalDistribution
Distribution National,
National,State,
State,
Systems
Systems and
and Local TourAgencies
Local Tour Agencies
Consortia
Consortia&&Reservations
Reservations
Systems
Systems
©2006 Pearson Education, Inc. Marketing for Hospitality and Tourism, 4th edition
Upper Saddle River, NJ 07458 Kotler, Bowen, and Makens
E-Commerce & E-Marketing
E-commerce involves buying and selling
processes supported by electronic means,
primarily the Internet
of
Distribution
Channels
Channels
Marriott.com, Starwood.com, hotel’s
Brand.com own
web site