Employee Engagement

Contents
• What is Employee Engagement?
• What is Engagement?
• Types of Employees
• Advantages of Engaged Employees
• Hewitt Model of Engagement
• Why Engagement
• Employee Engagement – Approaches
• Factors Contributing to Employee Engagement
• Employee Engagement – the Driver of Success
What is Employee Engagement?
• In simple terms, Employee engagement is the level of commitment and
involvement an employee has towards their organization and its values.
• An engaged employee is aware of business context, and works with
colleagues to improve performance within the job for the benefit of the
organization.
What is Engagement?
• Engagement is the ability to be present, focused, and
energized.
• Engaged people go above and beyond what is expected of them
because they feel part of a purpose larger than themselves.
• Purpose is the foundation of engagement – it’s the vital
element that makes an engaged organization possible and the
first step to creating an engaged culture.
What is Engagement?
What is Engagement?
• Employee Engagement is the means or strategy by which an organization
seeks to build a partnership between the organization and its employees,
such that:
• Employees fully understands and is committed to achieve the organization's objectives, and
• The organization respects the personal aspirations and ambitions of its employees.
• A definition of a fully engaged employee
• Is intellectually and emotionally bound with the organization
• Gives 100 percent
• Feels passionately about its goals and
• Is committed to live by its values.
• The employee goes beyond the basic job responsibility to delight the
customers and drive the business forward
Types of Employees
Advantages of Engaged Employees
Engaged employees will stay with the
company

They will normally perform better and

are more motivated.

There is a significant link between

employee engagement and profitability.
Builds passion, commitment and
alignment with the organization’s
strategies .
Increases employees’ trust in the
organization

Provides a high-energy working

environment
 Hewitt Model Of Engagement
Say
Behaviour:
engaged employees consistently
speak positively about the
organization to co–workers, potential
employees and customers
Strive
Stay
Behaviour:
engaged employees exert extra
effort and engage in behaviours
Behaviour: that contribute to business success
engaged employees have an
intense desire to be a member
of the organization
Why Engagement?

Employee Engagement holds a very important position, few key benefits

include:
• Better Performance - Engaged employees work smarter, not harder. They keep
looking for ways to improve performance at their workplace. This means more
sales, lower costs, better quality and innovative products.
• Better Communication - Engaged employees communicate – they share
information with colleagues, they pass on ideas, suggest and advice and they
speak up for the organization. This leads to better performance, greater
innovation and happier customers.
• Greater Customer Satisfaction – Engaged employees go out of their way to
meet customers’ needs. Customers aren’t slow to notice and this leads to higher
levels of repeat business, at a good cost.
Why Engagement?

• Better Team Working - Employee engagement is about increasing the

employees connection with the principles, strategies, processes, culture and
purpose of the organization. It is a matter of commitment and encouragement. It
is a matter of focusing on business results, and the employees having a clear
sense of responsibility for delivering on the business agenda.
• Greater Commitment - Engaged employees care about the future of the
organization they work for, they feel proud to work for their company and they
get on better each day with their colleagues.
• Lower Employee Turnover and Greater Ability to Recruit Great People –
Higher engagement leads to low attrition, they actively seek out new people
who they believe can help the company get even better.
Employee Engagement Approaches
• Employee engagement approach for all employees

Communication
Activities

Leadership Reward
development Employee Schemes
Activities engagement
approach

Culture
Team Building
building
Activities
Activities
Employee Engagement Approaches

• Communications activities
• Communication forums to provide regular feedback to all people,
including team meetings & conferences.
• In-house magazines
• On-line communications, including discussion boards and blogs by
company personnel including senior management
• Monthly updates on corporate goals and directions
• Regular employee opinion and satisfaction surveys
• Active soliciting of employee feedback, including opinions
Employee Engagement Approaches
Reward schemes
• Compensation and benefit programs
• Stock ownership and profit sharing
• Recognition programs
• Idea collection schemes linked to
rewards for idea generation
• Long service and good performance
awards
Culture Building Activities
• Clear and humane HR policies
• Pro-social corporate objectives and
corporate Social responsibility
• Equal opportunities policies and
practices
• Initiatives to maintain the quality of
work life and a balance between
personal/ professional lives
• Developing a safe, clean and
inspiring work environment
• Demonstrating a commitment to
employees’ well being
Employee Engagement Approaches
Team building activities
• Team recreational activities, such as
bowling, skating, trips to the cinema
(or the pub!)
• Social activities, such as family
gatherings and barbeques
• Community outreach activities such
as volunteering and fund-raising.
Leadership development activities
• Effective Leadership
• Effective Performance
Management
• Fair evaluation of performance
• Empowerment through effective
delegation
• Coaching and mentoring activities
to give honest feedback by
supervisors and peers
• An open and transparent culture to
empower people and develop
entrepreneurs
Factors Contributing to Employee Engagement

Career
Development
Manager Opportunities
working Flexible
Relationship

Employee Fair Pay

recognition Structure

Employee
Engagemen Adopt a

t
Communication Learning
Culture

Cultural
Inspiration
Diversity

Transparency
Autonomy
and Honesty
Employee Engagement – the Driver of
Success

• Innovation in the work place

• Employee Participation
• Creation of Stress free
environment
Employee • Team work
Engagement resulting • Employee Accountability
high performance • Free Flow of Information
organization • Adaptable to changes
• Ability to face Challenges
• Employee motivation
• Hygienic Environment
Conclusion
• Employee Engagement is a measurable degree of an employee’s positive or
negative attachment to their job, colleagues and organisation which
profoundly influences their willingness to learn & perform at work.
• Thus Engagement is distinctively different from satisfaction, motivation,
culture, climate and opinion and very difficult to measure.
Thank You