Professional Documents
Culture Documents
FOR THE
WORKSHOP
GENERAL
TEMPLATES
PERIOD COVERED
CY 2021 (ANNUAL)
AND CY 2021 TO CY 2023 (MEDIUM-TERM)
TEMPLATE 1:
PURPOSE, VISION, MISSION AND FUNCTIONS
(SEE REFERENCE 1)
PURPOSE, VISION, MISSION AND FUNCTIONS
DIVISION Information Technology Support Division
PURPOSE Approved NAPOLCOM Res 2017-519 (Restructuring of Unit)
VISION A highly reliable and responsive technical supports that delivers first rate computer maintenance and standardized
computer network solutions for ITMS and PNP Offices/Units by 2023.
MISSION The ITSD shall provide a reliable and efficient technical support services on computer hardware as well as design,
implement, maintain and upgrade computer network for ITMS and PNP offices/units.
FUNCTIONS/PROGRAMS What do you do? (Details) Who’s in-charge? (Sections)
• Ensure maintenance of computers, printers and auxiliary machines of PNP offices
inside Camp Crame. • HMS
• Conduct and maintain network addressing scheme and record inventory of servers,
workstations and network resources of the PNP Campus Network. • SAS
• Administer Network Servers of the PNP Camp Crame Network and ITMS. • SAS
• Plan and design network layout of different PNP Units/Offices • NMS
• Formulate and implement network security policies for the PNP NHQ • NMS & SAS
• IT Helpdesk to provide prompt IT call support to IT-related queries of PNP
Units/Offices and personnel within the Camp Crame • IT Helpdesk
• Technical support for LED Wall Operation and virtual meetings during command
• HMS
activities and other events
TEMPLATE 2:
PROGRAMS, PROJECTS AND ACTIVITIES
(SEE REFERENCE 1 AND REFERENCE 4)
DIVISION/OFFICE PPAs
PROGRAM Information Technology Support
PROJECTS Hardware Maintenance Systems Administration Network Management IT Helpdesk
ACTIVITIES Activate and maintain an IT Helpdesk
Conduct regular computer preventive Ensure the maintenance of network
that shall provide 24/7 prompt IT call
maintenance services of all computers of Configure network settings of devices and cables of the PNP Camp
support/assistance to queries of PNP
PNP Units/Offices within Camp Crame workstations and network devices Crame Network.
Units/Offices and personnel within
based on schedule
Camp Crame
Conduct and maintain network Ensure network connectivity,
Maintain, repair and upgrade computer addressing scheme and record inventory troubleshooting of network connections, Establish a team of quality service
hardware of ITMS and PNP Units/Offices of servers, workstations and network network devices and peripherals from providers composed of ITMS personnel
resources of the PNP Campus Network different requesting PNP Offices/Units
Conduct and maintain inventory of all
Conduct of ocular site inspection Identify IT phoned-in queries and
computers and other peripherals (IT Administer Network Servers of the PNP
wherein the Local Area Network (LAN) requests from PNP Units/Offices within
Equipment) of PNP Units/Offices within Camp Crame Network and ITMS
will be installed. Camp Crame
Camp Crame
Perform initial assessment/ evaluation
Conducts computer hardware set-up and
Formulate and implement network Prepare LAN layout design, cost on the needs/concerns of the
functional testing as requested by
security policies for the PNP estimate and bill of materials requesting PNP personnel and/or
concerned offices/units
Units/Offices
Prepares presentation, backup, AVP and
Provide IT assistance and ensure that
operates LED wall in MPC and Heritage
Install and configure network layout all phone-in IT queries and requests
Park during command activities and other
are acted upon immediately
events
Provides specifications of IT Equipment
Prepare costing for network-related
based on NAPOLCOM specifications
project
requested by clients/offices
Prepares specification with quotation as
Install, set-up and activate the LAN
requested by concerned offices/units
Monitor network connections of PNP
ITMS Network
Formulate and implement network
security policies for the PNP
TEMPLATE 3:
SWOT ANALYSIS
(SEE REFERENCE 1)
DIGITAL TRANSFORMATION
SUSTAINABLE
INNOVATIVE
COMPETITIVE
STARTEGY
ADVANTAGES
People
Process Technology
DIGITAL USING
INNOVATIONS DIGITAL
TECHNOLOGIES
SWOT ANALYSIS
STRENGTHS WEAKNESSES
Limited and outmoded computer hardware and network resources
Inadequate tools for computer hardware repair and network troubleshooting
Support from ITMS Leadership
Use of demo/evaluation software
Capable Leaders
No certified computer or network technicians
Committed and capable IT personnel
Insufficient computer hardware and network related trainings
Resourceful IT Personnel
Insufficient number of IT skilled personnel
Uncertain career pattern for ITSD personnel
Leniency in the implementation of policies in computer network operations
Insufficient and outdated ICT policies
OPPORTUNITY THREATS
Free trainings offered by govt. and private companies (IBM,HP, ACER, etc.)
Support from Stakeholders Vulnerability to malware and cyber attacks
Support from vendors/ICT companies Risk factors of the current pandemic (COVID-19)
Availability of free IT tools thru open source (download) Power interruption causing Internet and system downtime
Lower cost of computer parts and network resources Change in administration
Utilization of OJT for Computer Hardware and network troubleshooting
TEMPLATE 3:
GAP ANALYSIS
(SEE REFERENCE 1 AND REFERENCE 4)
GAP ANALYSIS
WHERE ARE WE
WHERE WE ARE NOW? WHY # 1 WHY #2 WHY #3
GOING?
STRENGTHS (PPT):
Support from ITMS
Leadership
Capable Leaders To have fund for the To effectively implement
To maintain support from To be 1st Class IT Support
Committed and capable IT implementation of projects/programs of
ITMS Leadership provider of PNP
personnel different projects Division
Resourceful IT Personnel
ITSD Information Hardware Maintenance Computer, Laptop, PTZ Fund requirement based 11 Old Sustain current
Technology Support Camera, 3-1 Printer, Bond from AOPB CY 2021 process
Paper, internet connectivity,
Hardware/Software repair
tools
ITSD IT Infrastructure Computer Computer, 3-1 Printer, 540, 445.00 11 Old The Computer
Bond Paper, internet Preventive
Preventive Maintenance team
Maintenance connectivity, still continued and
Program Hardware/Software repair practice to ITMS
tools with following the
safety guidelines
using Personal
Protective
Equipment (PPE)
such as disposable
gloves, face mask,
washing hands
frequently with soap
and water, avoiding
touching one's face,
and maintaining a
distance of at least 6
feet from other
personnel during
cleaning.
ITMS PLANNING 2021 – TEMPLATE 1
OPR PROGRAM PROJECT REQUIREMENTS
(PRIORITY
THRUST) LOGISTICS FINANCIAL PERSONNEL PROCESS NEW NORMAL
ITSD IT Creation of 126, 000.00 Additional Receive memo re The Led wall
operators followed
Request Ledwall
Infrastructure Technical personnel Operator/technical the safety guidelines
during the events
Support and Support thru ARMD from such as wearing face
different PNP Offices
Operation Check the request memo
masks, washing
hands frequently with
Section, ITSD with approval of soap and water,
TCDS/SDS to operate the using 70% alcohol,
Led wall at MPC and in and practice social
distancing.
front of NHQ Building.
Adapts
Check the given
Videoconferencing
schedule of the event and as an alternative to
tasking face to face meeting
Designate Led wall and gathering.
Operator for the event ZOOM, MS Teams,
Prepare and submit Jitsi Meet, Cisco
Memo re Request Webex, etc. are
Issuance Order to ARMD some of the few
Conduct Led wall video conferencing
Operator and Technical app.
Support
Check, set up and test
the backdrop, Audio
Visual Presentation and
other materials given by
OPR of the event.
Prepare After Activity
Report with action picture
DEFINITION OF REQUIREMENTS OF PPAs
REQUIREMENTS
PROGRAM
OPR (PRIORITY PROJECT
THRUST) LOGISTICS FINANCIAL PERSONNEL PROCESS NEW NORMAL
• Additional
1. Office Supplies personnel; 1. Creation of TWG
2. Passive Components 2. Preparation of TOR
a. Fiber Optic Cables • Skilled/ 3. Bidding Process
b. Optical Trained 4. Creation of CIA and
Distribution personnel TWG for CIA
Frames and 5. Delivery of Equipment
Closures and Services by the
c. Ethernet Cables winning bidder
d. Cabinet Racks 6. Testing and Evaluation
3. Active Components/ of delivered and installed
a. Switches (Core, equipment by TWG for
Distribution, CIA
IT SMART Access) 7. Project
ITSD b. Firewall 111,219,000.00 Implementation
Infrastructure Camps c. Bandwidth a. Engineering
Manager/ISP Planning
Aggregator b. Civil Works
d. Servers c. Cable Works
e. Wireless Access d. Equipment
Points Installation
4. Electrical e. Testing &
a. Electrical wirings Commissioning
b. UPS 8. Acceptance of the
5. Software Project by CIA
a. Network 9. Knowledge Transfer
TEMPLATE 5:
INDICATORS AND TARGETS OF PPAs
INDICATORS AND TARGETS OF PPAs
PROGRAM
OPR (PRIORITY PROJECT PERFROMANCE BASELINE TARGET REMARKS
INDICATOR
THRUST)
Number of IT
Hardware Maintenance Equipment Repaired 0 768
and Troubleshot
Number of Technical
LED Wall Operation Assistance/LED Wall 0 240 Adjust the target
Operations due to New normal
Information situation and
ITSD Number of Nr of
Technology Support Systems Administration depends upon the
Technical Assistance request of different
0 600
Computer Network for Network-Related Unit/Offices
Management Problems
Nr of Calls Received
IT Helpdesk 0 360
and Acted Upon
INDICATORS AND TARGETS OF PPAs
PROGRAM
OPR (PRIORITY PROJECT PERFROMANCE BASELINE TARGET REMARKS
INDICATOR
THRUST)
Number of Computer
Computer Preventive
ITSD IT Infrastructure and IT Peripherals 0 2,161
Maintenance Program
maintained
ITSD IT Infrastructure SMART Camps % completed 0 100%
Procurement of
Enhancement and
Network Testing
ITSD Upgrade, and IT % completed 0 100%
Tools (Wired And
Procurement
Wireless)
Enhancement and
Enhancement of
ITSD Upgrade, and IT % completed 0 100%
ITMS Server Farm
Procurement
TEMPLATE 6:
ACTIVITIES AND TIMELINE
ITMS PLANNING 2021 – TEMPLATE 3
PROGRAM Information Technology Support
PROJECT Hardware Maintenance
PLANNING INPUTS Annual Operations Plan and Budget (AOPB)
FUNDING SOURCE MOOE
TIMELINE COST
ACTIVITIES
JAN FEB MAR APR MAY JUN SUB-TOTAL
1. Repair and Troubleshoot
996,000.00
a. Troubleshooting of Computers and Other IT peripherals problems
b. Reports of maintenance and repair
TOTAL 996,000.00
ITMS PLANNING 2021 – TEMPLATE 3
PROGRAM Information Technology Support
PROJECT LED Wall Operation
PLANNING INPUTS Annual Operations Plan and Budget (AOPB)
FUNDING SOURCE MOOE
TIMELINE COST
ACTIVITIES
JAN FEB MAR APR MAY JUN SUB-TOTAL
1. Technical Support/Led wall Operator during PNP Events
126,000.00
2. Submission of After Activity Reports
TOTAL 126,000.00
ITMS PLANNING 2021 – TEMPLATE 3
PROGRAM Information Technology Support
PROJECT Systems Administration
PLANNING INPUTS Annual Operations Plan and Budget (AOPB)
FUNDING SOURCE MOOE
TIMELINE COST
ACTIVITIES
JAN FEB MAR APR MAY JUN SUB-TOTAL
1. Internet Connection (Deploy/Troubleshoot) 180,000.00
2. Configuration of workstations and network devices 4,800.00
3. Network Domain Services 64,800.00
4. Network Inventory 2,000.00
5. Other System Admin Activities
a. Anti-Virus software (Install/Uninstall/Update) 2,400.00
b. Account Authentication 2,400.00
c. Printer/File Sharing 4,800.00
TOTAL 261,200.00
ITMS PLANNING 2021 – TEMPLATE 3
PROGRAM Information Technology Support
PROJECT Network Management
PLANNING INPUTS Annual Operations Plan and Budget (AOPB)
FUNDING SOURCE MOOE
TIMELINE COST
ACTIVITIES
JAN FEB MAR APR MAY JUN SUB-TOTAL
1. Installation of Genet Internet and LAN
a. Conduct of Ocular Inspection 12,000.00
b. Preparation of Network Plan (Layout/Bill of Materials) 12,000.00
c. Installation of network equipment and peripherals 120,000.00
2. Network Inventory 3,000.00
3. Network Support
a. Troubleshooting of Network Connectivity and Equipment/Devices 180,000.00
b. Network Technical Support during PNP Events/Activities 120,000.00
TOTAL 447,000.00
ITMS PLANNING 2021 – TEMPLATE 3
PROGRAM Information Technology Support
PROJECT IT Helpdesk
PLANNING INPUTS Annual Operations Plan and Budget (AOPB)
FUNDING SOURCE MOOE
TIMELINE COST
ACTIVITIES
JAN FEB MAR APR MAY JUN SUB-TOTAL
1. Provide assistance to phone-in IT queries and requests
a. Internal 36,000.00
b. External 3,600.00
TOTAL 39,600.00
ITMS PLANNING 2021 – TEMPLATE 3
PROGRAM Computer Preventive Maintenance
PROJECT IT Infrastructure
PLANNING INPUTS Annual Operations Plan and Budget (AOPB)
FUNDING SOURCE MOOE
TIMELINE COST
ACTIVITIES
JAN FEB MAR APRIL MAY JUNE SUB-TOTAL
1. Computer Preventive Maintenance 540, 445.00
ITMS PLANNING 2021 – TEMPLATE 3
PROGRAM IT Infrastructure
PROJECT SMART Camps
PLANNING INPUTS Information Systems Strategic Plan (ISSP)
FUNDING SOURCE MOOE and CO
TIMELINE COST
ACTIVITIES
JAN FEB MAR APR MAY JUN SUB-TOTAL
1. Creation of TWG
2. Preparation of TOR
3. Bidding Process
4. Creation of CIA and TWG for CIA
5. Delivery of Equipment and Services by the winning bidder
6. Testing and Evaluation of delivered and installed equipment by TWG for CIA
a. Engineering Planning
b. Civil Works
c. Cable Works
d. Equipment Installation
e. Testing & Commissioning
8. Acceptance of the Project by CIA
9. Knowledge Transfer and Trainings
TOTAL 111,219,000.00
ITMS PLANNING 2021 – TEMPLATE 3
PROGRAM Enhancement and Upgrade, and IT Procurement
PROJECT Procurement of Network Testing Tools (Wired And Wireless)
PLANNING INPUTS Annual Operations Plan and Budget (AOPB)
FUNDING SOURCE Trust Receipt
TIMELINE COST
ACTIVITIES
JAN FEB MAR APR MAY JUN SUB-TOTAL
1. Assessment and identification of network testing tools and equipment
1,436.40
needed
2. Conduct of research on the identified network testing tools 1,436.40
3. Determination of cost 1,436.40
4. Request for fund support 311.40
5. Procurement of Wired and Wireless network testing tools
a. Fiber Optic Test Equipment 848,574.30
b. LAN Test Equipment 216,107.22
c. Network Cable Test Equipment 743,973.15
d. Wireless Test Equipment 248,018.40
TOTAL 2,061,293.67
“Unless the Lord builds the house,
those who build it labor in vain.
-Psalm 127:1
TEAM ITMS
REFERENCE 1:
STRATEGIC PLANNING CONTEXT
STRATEGIC PLANNING
Vision
Goals
What brings us HOW DO WE GET
Objectives
here? THERE?
WHERE WE ARE WHERE ARE WE
NOW? GOING?
WHAT MIGHT
Buy-ins
STOP/SLOW US TO Communications
GET THERE?
Resources Leadership
E-GOVERNMENT EXTERNAL SITUATION
Digital Transformation
of Organization Information Technology Trend Cloud Technology (AI, IoT, etc.) Cybercrime
Information Technology Management Service
Internal…
INTERNAL SITUATION
Unable for collaboration and cooperation thru shared data
Complexity and Difficulty to manage
INVESTIGATION DIGITAL
ADMINISTRATIVE and access shared
difficulty to scale INFO. SYSTEMS INFO. SYSTEM
DOCUMENT
MGMT SYSTEM information
for growth (Ex. eWarrant, etc.) (Ex: Salary System, etc.)
(Storage System)
OPERATIONAL CCTVs AND VIDEO
INFO. SYSTEM MONITORING Difficulty to
(Ex: Anti-illegal SYSTEMS
integrate
Drugs DB, etc.) HOW TO (Storage Sys and AI)
since there is
FRONT-LINE
Silos of INFO. SYSTEM
INTEGRATE? CRIME FORENSIC no
(Ex: Licensing Sys, etc.) INFO. SYSTEMS Standard
Information (Ex: Finger Print System, format of
Systems ACCESSIBLE STRATEGIC DECISION-MAKING etc.)
data and info
Difficulty AT ALL LEVELS DIRECTION FOR PROGRAMS EXECUTION
of Deployment of OF ORG. (Comnd Grp) (Directorates, NSUs, PROs) Limited
Systems natiowide Information
24/7 ONLINE
Security to
DELIVERY OF
SERVICES secure online
Difficulty to support TO CITIZEN transactions
Difficulty to
systems due to
generate
decentralized Unable to define
Executive
information systems reliable and
Reports
deployment accurate
for strategic
direction information for
effective Decision-
making
EVOLVING ICT
COVERAGE
ICT POLICIES AND ICT INFRASTRUCTURE AND ICT EQUIPMENT (SERVERS, WS ICT GOVERNANCE,
COMPLIANCES FACILITIES AND TOOLS) MANAGEMENT AND PERS
SYSTEM
ICT OPERATIONS ICT SUPPORT SUSTAINABILITY
Information/Cyber Security and Data Privacy
DEVELOPMENT
Business Continuity Plan and Risk Mgmt
SYSTEM AND ICT EQUIPMENT ICT NETWORK, SUPPORT TO APPLICATION NETWORK & ICT EQPT
DEPLOYMENT HARDWARE & SOFTWARE SOFTWARE AND TOOLS MAINT. AND SUPPORT
SYSTEM MAINTENANCE ONLINE COMMUNICATIONS SUPPORT TO ICT EQUIPMENT CONTINUOUS
AND ENHANCEMENT AND ONLINE LEARNING AND DEVICES CAPABILITY DEVT
DEVELOPMENT AND INTERNET AND SERVICES TECHNICAL SUPPORT ICT INFRA AND FACILITY
DATABASE SOFTWARE SUBSCRIPTIONS TRAINING MAINTENANCE
CLOUD HOSTING OFFICE PRODUCTIVITY UTILITIES
SOFTWARE/SPECIAL TOOLS
ICT HELPDESK
(PRIVATE AND PUBLIC) (ELECT., WATER, COMM, INT., ETC.)
USE OF ICT IN THE PNP
Hardware and
Specialized Devices
Software (Systems,
Network and
Devt Tool, DB, and
Internet
Ofc. Automation)
IT Capability Devt.
(Management, IT Infrastructures
Technical and Users and Facilities
Training)
“NEW
NORMAL”
Cloud Hosting (Use of Information Systems
(Public and Private Information Development and
Cloud) Technology in Project Mgmt
PAPs)
Data will be shared and Availability and accessibility Automation of existing Updates of data will be
updated across of single information across manual processes can be immediately reflected
administrative units which different offices/units cascaded to the entire across different systems
mean lesser manpower and organization
paper requirements
INTERNAL EXTERNAL
(DIGITAL OPNS PCR (FAST PACE DEVT OF
TRANSFORMATION) TECHNOLOGY)
SUSTAINABLE
INNOVATIVE
COMPETITIVE
STARTEGY
ADVANTAGES
People
Process Technology
DIGITAL USING
INNOVATIONS DIGITAL
TECHNOLOGIES
BUSINESS MODEL TRANSFORMATION
IT IMPACT TO ECONOMY AND SOCIETY:
Transforming how customers expect and demand;
Changing organization culture, behavior, personnel skills, processes
and ways to interact with customers;
Changing the pace of learning;
Leveling the playing field for small business against enterprises;
Changing the flow of finances from manual transaction to online
transactions;
Changing how organization collect, process, and use data and
information; and
Changing reach of businesses from local to national to global;
Changing overall culture and behavior of the society and
organizations(use of mobile devices, access to services online, etc.);
OBJECTIVE: DIGITALLY TRANSFORMED PNP
ANTI
TERRORISM
ANTI- ANTI-ILLEGAL
CRIMINALITY DRUGS
IT STRATEGY
ANTI- INTERNAL
CORRUPTION DISCIPLINE
OPERATIONS INVESTIGATION
INNOVATIVE STRATEGY
DATA-DRIVEN ORGANIZATION
MANAGEMENT
EMPOWERING OPTIMIZING
EMPLOYEES OPERATIONS
TRANSFORMING
SERVICES
COLLABORATING
STAKEHOLDERS
PDMIS Others
PE
OP ESS
LE OC
PR
TECHNOLOGY
REFERENCE 3:
PROGRAMMING BUDGET, FUNDING SOURCE,
AND PROCUREMENT REQUIREMENTS
BUDGET PROGRAMMING
TYPE OF FUNDS EXPENSES (CODE)
UTILITIES (ELEC./WATER/GAS,
MAINTENANCE AND OTHER RENT/TEL.)
OPERATING OPERAING EXPENSES MAINTENANCE/REPAIRS/RENOV.
EXPENSES (MOOE) TRANSPO/FOOD
SUPPLIES AND MATERIALS
RECURRING EXPENSES
TRAINING
INFORMATION
SPECIAL SPECIAL SYSTEMS DEVT.
FUNDS PROJECTS AND COMMO. PROJECTS
INFORMATION
SYSTEMS DEVT., COMMO
CAPITAL ICT PROJECTS,
EXPENSES PROJECTS AND PROCUREMENT OF
HARDWARE/DEVICES
EXPENSES
OPERATING SUPPORT ON UTILITIES AND
EXPENSES TO OPERATIONS RECURRING COSTS OF ICT
OF PROJECTS OPERATIONS (ISP, TEL.,
SUPPLIES)
PHILOSOPHY: ___
CORE VALUES: Innovation, Excellence, Integrity, Reliability
PROGRAMS, PROJECTS AND ACTIVITIES
Goals
Objectives
S.M.A.R.T.