Implement performance

management processes
BSBHRM512 Develop and manage
performance-management processes
Session 2

© 2015 Innovation and Business Industry Skills Council Ltd

Purpose of this presentation
At the end of this session, you should know how to:
train others to improve performance management
skills
support line managers to implement aspects of
performance management
ensure appropriate documentation of performance
management
regularly evaluate and improve all aspects of
performance management processes.

© 2015 Innovation and Business Industry Skills Council Ltd

Provide manager training
You will need to:
1. Identify training needs
and gaps in
competency levels.
2. Plan training.
3. Deliver training.
4. Monitor and evaluate
training.

© 2015 Innovation and Business Industry Skills Council Ltd

Training support methods
Mentoring Coaching
A mentor: A coach:
is an expert or experience works closely and
practitioner collaboratively with an
sponsors an employee to employee to improve
develop their skills on the performance
job or provide advice for is not necessarily an expert
career development in the particular set of skills
being considered

© 2015 Innovation and Business Industry Skills Council Ltd

Intervention
To manage underperformance, you can undertake a
number of interventions. These include:
education
sponsorship
providing feedback
counselling
confronting.

© 2015 Innovation and Business Industry Skills Council Ltd

Support counselling
Counselling process:
1. 2. 3. 4.
Define the Ask employee Determine Agree on an
nature of the to provide action required. improvement
problem. reasons for the plan with the
behaviour. employee.

© 2015 Innovation and Business Industry Skills Council Ltd

Support disciplinary
processes

Investigation Employee
Misconduct Major?
initiated stood down

Referral to
police or other
authorities

Discipline Outcomes
End of issue
applied reported

© 2015 Innovation and Business Industry Skills Council Ltd

Evaluate performance
management processes
You will need to: 
decide how to measure
and communicate the
effectiveness of your
processes
consider the use of
evaluation frameworks
reflect on your own
performance and gather
feedback.
© 2015 Innovation and Business Industry Skills Council Ltd
The next step
You should now:
complete the learning activities in Section 2 of your
Student Workbook
read Section 3 of your Student Workbook.

© 2015 Innovation and Business Industry Skills Council Ltd