Identify your emotional

strengths and weaknesses

BSBLDR501 Develop and use emotional intelligence
Session 1

© 2015 Innovation and Business Industry Skills Council Ltd

Purpose of this presentation
At the end of this session, you should know how to:
identify your own emotional strengths and weaknesses

identify your personal stressors and your own emotional

states related to the workplace
develop awareness and control of emotional responses

model workplace behaviours that demonstrate

management of emotions
use self-reflection and feedback from others to improve
development of your own emotional intelligence.

© 2015 Innovation and Business Industry Skills Council Ltd

What is emotional intelligence?
‘The ability to monitor one’s own and others’
feelings and emotions, to discriminate among
them and to use this information to guide one’s
thinking and actions.’

- Peter Salovey and John Mayer

© 2015 Innovation and Business Industry Skills Council Ltd

Models of emotional intelligence
Mixed model (Goleman) Ability model (4-Branch)
 self-awareness  identification
 self-regulation  understanding
 motivation  usage
 empathy  self-regulation.
 social skill.

© 2015 Innovation and Business Industry Skills Council Ltd

Identify emotional strengths
and impact on others
To identify your emotional strengths,
you can:
 undertake formal testing

 seek feedback: Do a 360°

evaluation
 reflect/complete a personal
SWOT analysis.

© 2015 Innovation and Business Industry Skills Council Ltd

Identify personal stressors and
control your responses
Identify
and
reduce
stressors

Identify
triggers

Find
your
zone
© 2015 Innovation and Business Industry Skills Council Ltd
Model emotional intelligence
 How do I demonstrate self-awareness?

 How do I show that I am in control of myself?

 How do I act to inspire people?

 How do I show that I care about people?

 How do I deploy social skills to build networks and win

agreement for my proposals?

© 2015 Innovation and Business Industry Skills Council Ltd

Develop Emotional intelligence
 Identify your skills gaps
and development needs.
 Identify training and
self-development
options.
 Develop personal
development planning.

© 2015 Innovation and Business Industry Skills Council Ltd

The next steps
You should now:
 complete the self-paced activities in Section 1 of your
Student Workbook
 review Section 2.

© 2015 Innovation and Business Industry Skills Council Ltd