EMOTIONAL

INTELLIGENCE
FOR SUPERVISORS

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2 EMOTIONAL INTELLIGENCE FOR SUPERVISORS

INTRODUCTION

One way to supercharge

your effectiveness as a
supervisor is by tapping
into an area that you’ve
probably never even
heard of—your emotional
intelligence.

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3 EMOTIONAL INTELLIGENCE FOR SUPERVISORS

INTRODUCTION

Everyone has heard of IQ, but research suggests

that your emotional intelligence, or EI, may be even
an even greater predictor of success.

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4 EMOTIONAL INTELLIGENCE FOR SUPERVISORS

INTRODUCTION

The more frequently you interact with people, the

more your EI matters; which is why supervisors who
have a high EI tend to outperform those who don’t.

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5 EMOTIONAL INTELLIGENCE FOR SUPERVISORS

WHAT IS EMOTIONAL INTELLIGENCE?

The idea of emotional

intelligence has been
around since the early
1990’s when author Daniel
Goleman popularized the
term in the title of his book,
Emotional Intelligence.

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6 EMOTIONAL INTELLIGENCE FOR SUPERVISORS

WHAT IS EMOTIONAL INTELLIGENCE?

Goleman’s best seller built upon the work of two

psychologists, John D. Mayor and Peter Salovey,
who divide EI into four areas:

1 2 3 4

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7 EMOTIONAL INTELLIGENCE FOR SUPERVISORS

WHAT IS EMOTIONAL INTELLIGENCE?

1 2

The capacity to accurately The capacity to use

perceive emotions. emotions to facilitate
thinking.

3 4
The capacity to understand The capacity to manage
emotional meanings. emotions.

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8 EMOTIONAL INTELLIGENCE FOR SUPERVISORS

WHAT IS EMOTIONAL INTELLIGENCE?

If that seems too academic for you, here’s the short

of it—if you know anyone who’s a “people person,”
then you’re most likely looking at someone who has
a high EI.

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9 EMOTIONAL INTELLIGENCE FOR SUPERVISORS

WHY EMOTIONAL
INTELLIGENCE MATTERS

Emotional intelligence isn’t about being soft or

running a “feel good” operation.
Rather, it’s a set of skills you can draw upon in order
to get the most out of yourself and those around you.

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10 EMOTIONAL INTELLIGENCE FOR SUPERVISORS

WHY EMOTIONAL
INTELLIGENCE MATTERS

Because people respond emotionally as well as

logically to the world around them, you’re drawing
on your emotional intelligence every time you deal
with your employees, peers, and superiors.
This is inescapable.

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11 EMOTIONAL INTELLIGENCE FOR SUPERVISORS

WHY EMOTIONAL
INTELLIGENCE MATTERS

The only question is how well

you’re able to use your EI to
get the results you want.

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12 EMOTIONAL INTELLIGENCE FOR SUPERVISORS

THE ADVANTAGES OF DEVELOPING

YOUR EMOTIONAL INTELLIGENCE

While some people are

born with high emotional
intelligence, it can also be
developed through
practice.
Increasing your EI gives
you several personal and
professional advantages
including:

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13 EMOTIONAL INTELLIGENCE FOR SUPERVISORS

THE ADVANTAGES OF DEVELOPING

YOUR EMOTIONAL INTELLIGENCE

Deeper personal relationships: Having a high EI

allows you to be “in tune” with others, allowing for
more meaningful, honest, and productive personal
interactions.

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14 EMOTIONAL INTELLIGENCE FOR SUPERVISORS

THE ADVANTAGES OF DEVELOPING

YOUR EMOTIONAL INTELLIGENCE

Greater adaptability: Being able to read and

understand the emotions of others helps you fit in
quickly to new work cultures and understand how to
work effectively with others.

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15 EMOTIONAL INTELLIGENCE FOR SUPERVISORS

THE ADVANTAGES OF DEVELOPING

YOUR EMOTIONAL INTELLIGENCE

Increased personal insight: The quickest way to

understand your own emotional triggers is to
understand them in others.
The more you develop your
EI, the greater sense of self
awareness you will have.

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