JOHN WICK CHAPTER 4.

1
TRANSMOGRIFYING ASN
transmogrify: verb. transform in a surprising or magical manner

25 Oktober 2023
A new day is
dawning.
New ideas,
new rules,
new management.
JOHN WICK CHAPTER 4.1
TRANSMOGRIFYING ASN
transmogrify: verb. transform in a surprising or magical manner

25 Oktober 2023
 We are not here
to talk about
John Wick.
G ASN He is merely a
symbol of our
manner

fighting spirit to
reform
bureaucratics
dilemma
Zona
Dilema Reformasi Birokrasi
Sistem
Nyaman, Anggaran
Takut yang ‘Lemah’,
Perubahan Kesejahteraan
ASN menjadi Indikator Penting
KKN Tidak
Kecurangan Terperhatikan 96/180 110/180
Jual-Beli Corruption Perception Index
2021 2022
Jabatan Masalah
Non ASN yang World Competitiveness Rank 37/177 44/177 Birokrasi Profesional
Semakin Jauh 2021 2022
Politisasi ASN
dari Selesai dan Berkelas Dunia
Trust Barometer 3/27 3/27
2021 2022

Government Effectiveness Index 63/192 62/192

2020 2021

E-Government Index 88/193 77/193

2021 2022

E-Participation Index 57/193 37/193

2020 2022

Dunia yang VUCA dengan

Sistem &
Triple Disruption yang dipicu Budaya
kerja
Teknologi (Industri 4.0
menuju Era Society 5.0)
SDM
Organisasi
Generasi Millenials +
Bonus Demografi Trans-
formasi
Pandemi
 One Big Transformation Challenge:
COMFORT ZONE TRAP

Life Dream
Facing new
Not Confident Challenges &
Problems Finding Purpose

Comfort Zone Fear Zone Learning Zone Growth Zone

Feeling Safe & in control Finding Excuses Gaining New Skills Setting New Goal

Influenced by Extending Comfort Achieving Goal

others’ opinion Zone
Learning
is a Key!
Lesson Learned #1
Banking Industry
 “We have 12 thousands employees as
tellers, customer services, security
officers trap on the comfort zone, how to
get them out?”
 Learning Effectiveness
Michael Lombardo & Robert Eichinger

Formal
Learning 10% Social
Learning 20% Experiencial Learning 70%
• Apply learnings in a real situation
• Seeking feedback, work debriefs • Try a new approach to an old problem
• Formal education (e.g.
• Seeking advice, asking for • Take on new tasks and responsibilities
College, University,
opinions • Solving Problems in your current role
Qualifications)
• Seeking 360 degree feedback • Substitute for superiors in meetings
• Training Courses
• Feedback from an assessment • Cover for others on leave
• Development
• Observing others • Take part in project or working group
Programs
• Participating in communities of • Job rotation or seconments
• Visit seminars,
practice • Take on stretch assignments
conferences
• Interacting with others, • Lead a team and/or project
• eLearning, Webinars,
conversations • Increased span of control
MOOCs
• Reflecting on interactions with • Increased decision making
• Participate in
others • Champion and/or manages changes
workshops
• Testing ideas with others • Delivering team work
• Accreditation,
• Brainstorming with others • Cross functional collaboration
certification
• Coaching • Conduct site/customer visits
• Read books, articles,
• Mentoring • Apply standards and best practices
reports, manuals
• Networking and social activities • Work with consultants and experts
• Browse website, read
• Peer group learning • Presenting / Public Speaking
blogs
• Group Discussions • Take part in project reviews
• Watch videos
• Asking Questions • Volunteering
• Etc
• Etc • Interviewing
• Budgeting
Budget! • Etc
What should we do
to energize people
to learn?
 THE COMFORT ZONE

Life Dream
Facing new
Not Confident Challenges &
Problems Finding Purpose

Comfort Zone Fear Zone Learning Zone Growth Zone

Feeling Safe & in control Finding Excuses Gaining New Skills Setting New Goal

Influenced by Extending Comfort Achieving Goal

others’ opinion Zone

Need a
Breakthrough!
 Lesson Learned #2
Tollroad Company
 How to deal with the
Declining resistance to change?

Jobs

*Data per Desember 2019

Can we transform “Tollroad Operator”
to become a “Digital Workforce“?
Who says we can’t do it?
 Generations in Workplace by 2030
α 11%
X 23%

Z 34%
Y 32%
look at how “they” learn..
look at how “they” learn..
 Next
challenges?
 Happy learning,
open for reverse mentoring…
THANK YOU!