Emotional Intelligence by Toyin Awofeso Aug 20

By
Toyin Awofeso
Emotional Lead Consultant
Wealthunt Educational Services &
Intelligence@ McCedars Ed-Consult
Workplace Post +2348183628870

wealthunteduservices@gmail.com
COVID-19 LinkedIn Profile:
https://www.linkedin.com/in/toyin-
awofeso-31994138/
• “Research from Harvard Business School demonstrated that EQ counts for twice as
much as IQ and Technical Skills in determining who will be successful!” Some Facts & Figures
• Udemy says the registration for its Coaching courses has gone up 300% in the last
few months.
• The World Economic Forum’s Future of Jobs Report lists emotional intelligence as
one of the critical skills of the 21st century, and it’s been linked to better
effectiveness, relationships, wellbeing and quality of life.
• Microsoft’s new research on the topic, “Leaders are out of touch with employees
and need a wake-up call.” The key question relationship-centered leaders will be
asking: In the face of this change, what do our people need in order to continue
creating value?
• The Microsoft study found that over 60% of front-line workers, especially those
under 30, are in survival mode.
• According to research by organizational psychologist Tasha Eurich, 95 percent of
people think they’re self-aware, but only 10 to 15 percent actually are, and that can
pose problems for your employees. Working with colleagues who aren’t self-aware
can cut a team’s success in half and, according to Eurich’s research, lead to
increased stress and decreased motivation.
Prepared by Toyin Awofeso, Lead Consultant, Wealthunt
2
Educational Services/McCedars Ed-Consult
Wouldn’t it be great if you
could better understand why
certain people, events, and
things bother you at work?
And how your body and mind
react in those sticky
situations?

3
COVID-19 Pandemic @ Effect
on Emotional Health
• Has anything changed in your workplace
relationship during the period of the full lockdown
and now with all the restrictions we have all
around?
• How do you react to the new restrictions and
guidelines in your workplace or school?
• Is daily living a lot more difficult or easier?
• How well are you adjusting to the new norms?
• Are your Direct Reports or Line Managers making
life easier for you?
• How is your emotional health issues being met at
your workplace?
Prepared by Toyin Awofeso, Lead Consultant, Wealthunt Educational 4
Services/McCedars Ed-Consult
Webinar Objectives
• Importance of EQ to your career, as a leader or employee.
• Master the signs of High and Low EQ in yourself and others.
• Create a list of your hot buttons
• Pinpoint why certain events or people drive you crazy--and what to do instead.
• Discover when your frustration may cause to you to say or do the wrong thing.
• Focus on strategic thinking and avoid being hijacked by a “gut” reaction
brought on by low emotional intelligence.
• Understand how Emotion Hijacks the Brain.
• Take control of your relationships at work and discover how to create
beneficial partnerships.
• Exercise self-control yet also express yourself passionately and
authentically.
5
Laying the
Foundation for
Today’s
Discussion
6
Going for a Walk
What’s happening here?

7
Prepared by Toyin Awofeso, Lead Consultant, Wealthunt Educational
Know Your Brain

The Thinking & Emotional Brain
• Emotion and motivation;
• Responsible for enhancing learning and
memory,
• Providing greater flexibility in our behavior
and thereby,
• Enables us to monitor events outside and
inside our bodies, which is an essential
quality for the development of the 'self’.
8
The Amygdala and the Affective System
• Within the limbic system sits the amygdala,
which has been shown to control our
instantaneous emotional responses.
• The amygdala, therefore, represent the brain
region in charge of the affective system, which
is responsible for,
• Many of our judgments, such as discerning
between good and bad, safe and threatening,
and friend and foe.
9
Amygdala Hijacks the brain
Emotions
Hijack
My Brain
https://youtu.be/Lr-T6NAV5V4

10
What is Emotional
Intelligence?
“Emotional intelligence is the capacity to blend thinking
and feeling to make optimal decisions — which is key to
having a successful relationship with yourself and others”.
Prepared by Toyin Awofeso, Lead Consultant, Wealthunt 11
RECOGNITION REGULATION
Emotional Intelligence Explained
Prepared by Toyin Awofeso, Lead Consultant, Wealthunt 12

EMOTIONAL
INTELLIGENCE DOMAINS
& CORE COMPETENCIES
• Self-awareness
• Self-regulation
• Motivation
• Empathy
• Social skills (Akers

& Porter, 2018)

13
Self-Awareness
• Knowledge of self
• Accurate self-assessment
• Self-confidence
• Emotional awareness

14
Self-Regulation
• Emotional self-control
• Integrity
• Adaptability
• Innovation
• Conscientiousness

15
Motivation
• Achievement drive
• Commitment
• Initiative
• Optimism
• Learning orientation
Prepared by Toyin Awofeso, Lead Consultant, Wealthunt Educational 16

• Understanding others • Service orientation
• Developing others • Appreciating diversity

Services/McCedars Ed-Consult 17
Social skills
• Communication • Managing conflict • Inspirational
leadership
• Developing others • Building influence
• Collaboration & • Building bonds

cooperation
• Catalyzing change

18
1 MIN
Stretch
Break

19
Mastering your Emotions
Emotional Intelligence at Work

Wheel of
Feelings/
Emotions

21
Emotional Skills Tips for Employees
• Employees must know how to channel their emotions correctly, so they are heard
by their leaders.
• SWOT yourself regularly to be self-aware of your place on the emotional

spectrum.
• Learn and try to manage your Managers emotionally.
• NEVER allow your emotional brain to hijack your thinking brain! It’s a dangerous
game!
• Do not subject yourself to emotional bullying. Speak up and seek help!

22
Tips for Enhancing Your Own Emotional Intelligence
• Reflect on your own emotions;

• Ask others for perspective;
• Be observant (of your own emotions);
• Use “the pause” (e.g., taking a moment to think
before speaking);
• Explore the “why” (bridge the gap by taking
someone else’s perspective);
• When criticized, don’t take offense. Instead, ask:
What can I learn?
• Practice, practice, practice (Bariso, 2016).
• Consider this quote from Gandhi: “Speak only if it
improves upon silence.”

23
Vision-Killing Behaviour Activity
1. Treating people badly—such as not showing people they care, forgetting to say thank you, not respecting people, not
making people feel valued;
2. Living by the adage “Do as I say, not as I do,” and not setting good examples;
3. Focusing on too many things at once;
4. Pushing too hard on the task and forgetting the people;
5. Not giving clear direction;
6. Not taking responsibility for failure;
7. Focusing on the detail and forgetting to tell the “whys” or the big picture;
8. Showing little or no personal commitment to the vision;
9. Allowing people who aren’t performing the job to remain.
If you find yourself frequently engaging in these behaviours, that’s a good indication that your leader EQ is low. Pay close
attention to the three behaviour you engage in the most often and commit to working on reducing or removing those
behaviour entirely.
24
• Does this need to be said?
For quick, in-the-
moment opportunities
to enhance your EQ, • Does this need to be said by me?
there are three vital
questions you can ask
yourself: • Does this need to be said now?

Educational Services/McCedars Ed-Consult 25
Bariso, 2015 Scenario
• If you just noticed an employee doing

something great at work but remember that
he/she made a mistake a couple of weeks ago
that you never addressed…
• “No! Stop! Ask yourself:

• Does this need to be said?
• Does it need to be said by me?
• Does it need to be said by me now?”
(Bariso, 2015)
Educational Services/McCedars Ed-Consult 26
Cultivating a
Positive
Emotional
Environment

27
Maslow’s
Hierarchy
of Needs

28
In Conclusion
Would you https://youtu.be/cDDWvj_q-o8?t=262
put yourself
in my shoes
for once?
Please tell
me how it
feels!

29
Putting it Together
• The first rule of emotional intelligence: If people feel attacked, they defend -@EQjosh.
• Whether we intend to or not, we are spreading emotions to others. Self-awareness is

key. What are you spreading?
• Create Relationship-centered work environment.
• Take note of and build on strengths in our employees.
• Intentionally integrate gratitude practices in your workplace.
• Hybrid workplaces create both technical and relational challenges. To stay connected,
we’ll need good wifi. And we’ll need even better “human wifi” — that’s why emotional
intelligence is essential. -@EQjosh

30
Toyin Awofeso
More than ever before, Today’s
workplace with COVID-19 &
variants, is in a desperate need
of leaders and employees with
High EQ.
Will you make the world a

happier place to live and work?
Then, Take charge of your
Emotions;
Not just for YOU
BUT for YOU & I.
• What I will stop doing immediately
• What I will improve upon
• What I will start to do
32
TOYIN AWOFESO
For detailed training with practical activities

on Emotional Intelligence, please reach out Be the change you want to see in
wealthunteduservices@gmail.com
to me on:
your networks
+2348183628870 James H. Fowler


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Workplace Post +2348183628870

Prepared by Toyin Awofeso, Lead Consultant, Wealthunt

Prepared by Toyin Awofeso, Lead Consultant, Wealthunt

Know Your Brain

Prepared by Toyin Awofeso, Lead Consultant, Wealthunt

Emotional Intelligence Explained

Prepared by Toyin Awofeso, Lead Consultant, Wealthunt 12

• Social skills (Akers

Prepared by Toyin Awofeso, Lead Consultant, Wealthunt

Prepared by Toyin Awofeso, Lead Consultant, Wealthunt

Prepared by Toyin Awofeso, Lead Consultant, Wealthunt

Prepared by Toyin Awofeso, Lead Consultant, Wealthunt Educational 16

• Developing others • Appreciating diversity

Prepared by Toyin Awofeso, Lead Consultant, Wealthunt Educational

• Collaboration & • Building bonds

Prepared by Toyin Awofeso, Lead Consultant, Wealthunt

Prepared by Toyin Awofeso, Lead Consultant, Wealthunt

Emotional Intelligence at Work

Prepared by Toyin Awofeso, Lead Consultant, Wealthunt

• SWOT yourself regularly to be self-aware of your place on the emotional

• Learn and try to manage your Managers emotionally.

• Do not subject yourself to emotional bullying. Speak up and seek help!

• Reflect on your own emotions;

Prepared by Toyin Awofeso, Lead Consultant, Wealthunt

3. Focusing on too many things at once;

4. Pushing too hard on the task and forgetting the people;

5. Not giving clear direction;

6. Not taking responsibility for failure;

8. Showing little or no personal commitment to the vision;

9. Allowing people who aren’t performing the job to remain.

Prepared by Toyin Awofeso, Lead Consultant, Wealthunt

• If you just noticed an employee doing

• “No! Stop! Ask yourself:

Prepared by Toyin Awofeso, Lead Consultant, Wealthunt

Prepared by Toyin Awofeso, Lead Consultant, Wealthunt

Prepared by Toyin Awofeso, Lead Consultant, Wealthunt

• Whether we intend to or not, we are spreading emotions to others. Self-awareness is

• Create Relationship-centered work environment.

• Take note of and build on strengths in our employees.

• Intentionally integrate gratitude practices in your workplace.

Prepared by Toyin Awofeso, Lead Consultant, Wealthunt

Will you make the world a

For detailed training with practical activities

Prepared by Toyin Awofeso, Lead Consultant, Wealthunt Educational

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