THE MANAGEMENT

PROCESS
 INTRODUCTION
• A health service Unit Manager needs to deal with a wide range of tasks, ranging from compiling a
duty rooster to drawing up an emergency plan , preparing annual budget and answering legal
questions.
• The Unit manager has to be able to manage a team of health professionals.
• Leading ,motivating and organising is also an important role of a Unit manager.
• The effective functioning of the Unit is the responsibility of the Unit manager.
• She plays a pivotal role in ensuring that the unit functions according to the Organisational goals.
• The management process includes planning, organising, directing, control and evaluation.
 DEFINITION
• The Management process refers to planning , organising, leading and
control within the healthcare facility.
• This is one of the crucial roles of the Unit manager.
Management Process Circle

Control &
Planning
Evaluation

Directing Organising

Staffing
 PLANNING
• In planning activities within the unit, the Manager has to ensure that staff are involved in planning.

• According to the scope of practice (R2598,Act 33of 2005 as amended) nurses are responsible for establishing , maintaining, and
executing the nursing plans that promote physical and mental health of a patient.

• Planning therefore refers to deciding in advance what to do, by who, when, and where.

• It involves choosing alternatives, which show that planning is a proactive and deliberate process.

• The other definition of planning is purposeful assessment of what should be achieved and how it will be achieved.

• Planning is the first management activity that requires a thorough formulation of the vision of the unit as well as guidance of the
team.

• A thorough needs analysis is an important phase in planning.

• Assessment is always followed by a plan of action, implementation and evaluation strategy
 ORGANISING
• Organising is the orderly structuring of functions or responsibilities in
order to ensure smooth running of functions or activities within the
unit.

• The work that is divided logically will facilitate quality, efficiency and
effectiveness.
THE ORGANISATIONAL STRUCTURE
• During the organising phase, relationships are defined, procedures
are outlined, equipment ready and tasks are assigned
• It involves establishing a formal structure to co-ordinate and utilise
resources to accomplish unit goals.
• It refers to the way in which a group is formed ,lines of
communication and authority.
• It is a formal structure providing framework of authority.
• It can be vertical or horizontal, indicating the rank, and direction for
responsibility and accountabilty
 ORGANOGRAM

Unit
Manager

Ward Clerk

Professional Professional Professional

nurse nurse nurse
HORIZONTAL STRUCTURE
• This division of labour usually indicate the number of posts that are in
the unit.

• It involves two or more nurses at the same job level .

• It also indicates the relationship of authority between personnel.
• The Unit manager plays a vital role in organising staff.
HORIZONTAL STRUCTURE

Registered Registered Registered

nurse nurse nurse

Bridging Bridging
student student
 STAFFING
• This is the third phase of the management process.
• During this phase the Unit manager is responsible for recruitment, selection,
appointment ,orientation and promotion of staff development.
• It is important to ensure that adequate number of skilled healthcare professionals in
order to accomplish the organisational goals.
• Staffing is therefore an important management function.
• Proper staffing will enable the Unit manager to optimise human capital performance.
• In order to ensure that the right people are selected, the unit manager must ensure
that staffing is done in an orderly ,systematic process based on a sound rationale.
• Adequate staffing is key to improving the quality of patient care and reduction of
burnt out syndrome.
 DIRECTING
• Directing involves giving direction and ensure that goals and objectives are achieved.
• The Unit manager should facilitate and take the lead in supervision, motivation and
empowerment of staff.
• Directing also includes managing conflict, delegation of tasks, communication, monitoring and
evaluation.
• Directing ensures that healthcare professionals work towards specific goals and objectives. It
ensures that employees understand what the organisational goals and plans are.
• The Unit manager guide the staff by training and instructing them what to do when and how
while also influencing them.
• Supervision and monitoring are vital in order to ensure achievement of goals.
• Directing is also related to team work , motivation and conlict management.
• Directing will result in :high staff morale, professional competencies, effective communication,
and career management.
 CONTROL AND EVALUATION
• Control ensures that all activities in the unit are aligned with the set standards, goals and
objectives .
• It ensures that employees comply with organisational goals and objectives in execution of
tasks.
• Control also help keep the team on the right track using performance appraisals, quality
control, accountability ,ethical approach.
• Special attention should be given to quality control in the unit thus creating growth producing
working environment.
• Discipline and monitoring of employees plays a vital role in controlling.
• Controlling process involves:
• Establishing standards for measuring work performance comparing with established standards,
identifying reasons for poor work performance and standards, taking corrective action to
ensure that goals are attained.
THANK YOU