Oral communication

MEANING
 Oral communication implies communication through
mouth. It includes individuals conversing with each
other, be it direct conversation or telephonic
conversation. Speeches, presentations, discussions are
all forms of oral communication. Oral communication is
generally recommended when the communication matter
is of temporary kind or where a direct interaction is
required. Face to face communication (meetings,
lectures, conferences, interviews, etc.) is significant so
as to build a rapport and trust.
Advantages of Oral Communication

 There is high level of understanding and

transparency in oral communication as it is
interpersonal.
 There is no element of rigidity in oral
communication. There is flexibility for allowing
changes in the decisions previously taken.
 The feedback is spontaneous in case of oral
communication. Thus, decisions can be made
quickly without any delay.
 Oral communication is not only time saving,
but it also saves upon money and efforts.
Advantages of Oral Communication
Cont’d

 Oral communication is best in case of problem

resolution. The conflicts, disputes and many
issues/differences can be put to an end by talking
them over.
 Oral communication is an essential for teamwork
and group energy.
 Oral communication promotes a receptive and
encouraging morale among organizational
employees.
 Oral communication can be best used to
transfer
private and confidential information/matter.
Disadvantages/Limitations of Oral
Communication

 Relying only on oral communication may not be

sufficient as business communication is formal and very
organized.
 Oral communication is less authentic than written
communication as they are informal and not as
organized as written communication.
 Oral communication is time-saving as far as daily
interactions are concerned, but in case of meetings, long
speeches consume lot of time and are unproductive at
times.
 Oral communications are not easy to maintain and thus
they are unsteady.
Disadvantages/Limitations of Oral
Communication Cont’d
 There may be misunderstandings as the information is
not complete and may lack essentials.
 It requires attentiveness and great receptivity on part of
the receivers/audience.
 Oral communication (such as speeches) is not frequently
used as legal records except in investigation work.
 Oral Communication (unit-
2)
Oral Communication includes-
 Face to Face Conversation.
 Telephonic Conversation
 Oral Communication includes-
 Lectures
 Speech
 Group discussion
 Social gatherings
 Interview
 Conference & Meeting
MERITS
 Facial expressions and gestures make
communication effective
 It is the best medium for discussions as
negotiation, interview, counseling etc.
 Communicator can get known the reaction of
message on receiver through his gestures &
expressions & tone
MERITS

 It provides immediate feedback.

 It save time & efforts.
 Listener can get immediate clarification of any
doubt in his mind.
LIMITATION-
 It is not possible while dealing a large group.
 It is ineffective when listener is not attentive and
different perceptions
 It can not retain for longer time as
permanent record.
 It is less effective if communicator has no convict
on himself
Merits of Telephonic Conversation-

 Interact freely on Phone.

 It eliminates the barriers between physically
disposed persons.
 We can get immediate / quick feed back. At a time
we can talk one person effectively
 Long discussions are not possible
 Expensive and less effective
LIMITATION-
 Technical problem distract telephone network if
device is not working well
 In case of mobile phone signal problem become
barrier to communication
 Ring tone disturb others anytime any where
even is classroom, meetings, silence zone,
conferences etc
 Principles of Successful
Oral Communication

 Clarity of expression
 Make communication a two-way process
 Develop trust by creating listeners interest
 Be precise, avoid hackneyed
 Avoid communication overload, easy flow
 Overcoming barriers (time, distance &
noise)
 Timely feedback
 Communication & Listening Skills
 Correct choice of medium
 Strong conviction
 Sequence, coherence and consistency in
contents
 Economical, Accurate, Empathetic
 Identify barriers & try to rectify the
problem
 Go for appropriate body language
 IMPORTANCE OF FEEDBACK
INPUTS
SENDER FEEDBACK
Factors Affecting:
•Sender / Transmitter ( Sx )
•Personality and Attitude
•Cultural effect
•Mental setup & Psychology
•Experience & background
•Communication Skills
•Knowledge & Qualification
RECEIVER
Factors Affecting:
Receiver ( Rx )
Personality and Attitude
Cultural effect
Mental setup & Psychology
Experience & background
Communication Skills
Knowledge & Qualification
Conversation Control

 The ability to control a conversation ensures that you can

steer a conversation in a positive direction that meets
your needs. Whether you are using your conversation
control to lead a business discussion or a personal talk,
employing control techniques will prevent the
conversation from heading into areas you don't wish to
discuss and help you to leave a positive impression.
Conversation Control Techniques

 Questioning
 Compliments
 Eye Contact
 Pauses
Nonverbal/ pictorial Communication

 Pictures
 Posters
 Banners
 Film clips
 Slides
 Gestures
Nonverbal/ pictorial Communication

MERITS-
 It is very effective in use in silent zone
 It eliminates differential perceptions
 It is effective when emotions take place
Nonverbal/ pictorial Communication

LIMITATION-
 It is ineffective particular for illiterate persons
 It is not possible in each and every situation
 It cannot be use for lengthy conversation
 Non Verbal Communication
 It covers all external stimuli other than
spoken or written words and including
characteristics of appearance, voice and use of
space and time.
 Kinesics- It is study of the role of body
movements such as winking and shrugging in
communication
 Proxemics-It is also called space language
which subject the deals with the way people
use physical space to communicate.
 Non Verbal Communication
 Chronemics or Distance language-
The subject that deals with the way
people use time dimension or time
language
 Paralanguage- The non verbal factors
like tone of voice, the speed of
delivery, the degree of loudness or
softness, and the pitch of voice which
affect the spoken words called
paralanguage