CHIRAG PATHARE

MMS OPERATIONS , 106

 CEO: Frederick Wallace Smith

 Year founded: April 17th, 1973

 Headquarter: Memphis, Tennessee, U.S

 Number  of Employees (2019): 428,000

 Annual Revenue (2019): $69.69 Billion

 Profit | Net income (2019): $0.54 Billion

Total vehicle fleet in 2020: 77,800

 Products & Services: 

 Courier
 Logistics Freight
 Sales | Marketing
 Information Technology | Communications
 Customer Service | Technical Support
 Billing and Collection Services
 Back-Office Functions
Competitors:

 United Parcel Service (UPS)

 DHL International
 CEVA Logistics
 Blue Dart
 Royal Mail
 Amazon
 Uber Freight
SWOT ANALYSIS
FedEx’s Strengths

 Brand Reputation
According to Forbes 2019 ranking, FedEx was
ranked:
#35 Top Regarded Companies
#51 World’s Best Employers
#89 World’s Most Valuable Brands.
 Variety of Services

 FedEx Express: Express transportation services

 FedEx Ground: Small- package ground delivery
services
 FedEx Freight: Freight priority and economy services
 FedEx Services: provides business services, print
services, sales, marketing, technology services 
 Extensive Global Network and Supply Chain

FedEx operates in:

220 countries | 2150 offices
370 service locations| 13 Air Express hubs
39 Ground hubs | 1,950 operation express stn.

America – Europe - Asia - across the world

 Profitable Acquisitions

 Kinko’s Inc. (2004)

 Parcel Direct (2004)
 Watkins Motor Lines (2006)
 Prakash Air Freight (2007)
 TATEX (2012)
 GENCO (2015)
 TNT Express (2016)
 Flying Cargo Group (2019)
 Effective Marketing

Some of the FedEx sponsor events:

o FedEx Cup on the PGA Tour
o French open tennis tournament
o ATP World Tour men’s professional tennis
circuit
o NASCAR Sprint Cup series
o National Football league (NFL)
FedEx’s Weaknesses

 Overdependence on US Market
$47.5 Billion(68%)
 Delivery Driver’s Behaviour
  Improper handling of packages
  Increasing Transport Costs
24% of its expense in FY2019
 Frustrating Claim Policies
FedEx’s Opportunities

  Expand into Emerging Markets

Increasing demand for CLF servies.
 Focus on retail e-Commerce
$3.5 trillion in 2019 to $6.5 trillion in 2023.
 Expand through Mergers and Acquisition
Acquire small and medium couriers
 Innovation
Same-Day Bot Delivery
FedEx’s Threats
 Stiff Competition
Losing market share to old and new players
 New rivals: Amazon and Uber Freight
 Stronger Labor Laws
 Government to Government relationships
Vulnerable to anti-trade policies and global
trade wars
 Uncertain times
Planes, trains, trucks, transport struggling to
restart after lockdown