Soft Skills

Chapter 5th
lecture #One
Conduct in Workplace / On The Job Skills
Chapter Objectives
• Conduct in workplace
• Personal Etiquette i.e. Punctuality and Attendance
• Workplace etiquette
• Networking and relationship building
• Team working
• Multi-tasking
• Discussion
• Assessment
Chapter Outcomes
• Demonstrate proper attendance;
• Initiate in networking;
• Carry out a group of tasks in the same time;
• Create and maintain good relation wit peers;
• Use a behavior that would increase their credibility;
Conduct in workplace / On the job skills
A code of conduct is your employer’s expectations of how you should
behave.
It can be written rules/regulations outlining what is acceptable and what is
not.
It is the DOs and DON’Ts in the workplace.
Why Are Codes of Conduct Needed?
• They provide guidance on how to act in certain situations, what is
acceptable and what is not.
• They help to ensure that you treat other people with respect and
courtesy.
• They help raise your awareness and respect of other people’s cultures and
customs.
Misconduct & Gross Misconduct
Misconduct is behavior that can lead to a warning or disciplinary action.
• Shouting and swearing.
• Rudeness.
• Misuse of company resources / property.
• Constant misconduct behavior can lead to your dismissal in long term.
Gross misconduct is when employer can dismiss you on a first offence.
• Theft
• Fraud
• Violence
Introduction

•How should we introduce

ourselves when we meet new
people, specially during business
visits?
Introduction
INTRODUCTIONS
When we meet people for the first time in professional capacity we need to take
care of the following:
• The power of introductions: We need to introduce ourselves as well as others in
a group in a brief but appropriate manner. We need to be absolutely business-like
about it.
• The handshake: The handshake needs to be firm - neither strong nor limp. It
shows your personality.
• The exchange of business cards: Business card is to be given by holding it in
both hands and extending it towards the other person - not to be given by one
hand.
Behavior at work

•Could you say how should we

behave in organization with
our colleagues?
BEHAVIOUR AT WORK
• Behavior with senior colleagues: Be formal but polite.
• Etiquette with women: Show courtesy to women in all
matters. It is not proper etiquette to extend your hand to a
lady for a handshake unless she extends her hand first.
• Discipline: Follow the basic rules of discipline, e.g.
timings, reporting procedure, communication channels,
etc.
Conduct rules to ensure you are an effective employee:

• Don’t gossip.
• Be dependable.
• Remember your manners! (Say please and thank you.
Ask, don’t just take. Don’t interrupt others just because
you are busy – they obviously are too!)
• Be considerate of others
Conduct rules to ensure you are an effective employee:

• Do your share of the work and don’t expect others to do

it for you!
• Treat everyone with respect.
• Don’t take sides in conflicts.
• Don’t pass on confidential information.
• Own up to your mistakes – never blame others.
• Solve problems – don’t create them!
PERSONAL ETIQUETTE
You need to take care with regard to the followings:
• Hygiene
• Grooming
• Table manners
•Thank you very much