COUNSELING

Learning Objectives
• Explain what counseling and
employee counseling are;
• Recognize work situations that
require counseling; and
• Discuss how to conduct counseling
using the PILOT method.
 “to COUNSEL or NOT…”
• Read the directions first before
proceeding to answer;
• After answering, share your answer
with the rest of the members of your
group;
• Come up with a unanimous answer;
• You have 10 minutes to do this
activity.
 Supervisors in the
workplace today
• Must focus on persuading
rather than ordering employees
to perform.
• Must learn to convince them to
achieve objectives or change
their behavior
 Counseling (n)
• advice and support that is
given to people to help them
deal with problems, make
important decisions, etc.
Meriam-Webster Dictionary
 Counseling is…
• Problem –solving technique to
help people manage their own
problems using their own
resources.
 Counseling is…
• One-on–one relationship
between a troubled
employee and a supervisor
who provides help to
various types of difficulties
 Employee counseling is
• Essentially problem –solving technique
• Task-oriented- deals with a specific job-
related condition
• Set of techniques, skills and attitudes in
helping people help themselves
 SIGNS OF TROUBLED
EMPLOYEES
• Sudden change of behavior
• Preoccupation
• Irritability
• Increased accidents
• More absences
• Increased fatigue
• Too much drinking
• Reduced production
• Substance abuse
• Difficulty in absorbing training
 CORE PRINCIPLES OF COUNSELING

Confidentiality
* ensure private setting
* give verbal assurances that
everything will be kept
between the two of you
CORE PRINCIPLES OF COUNSELING

• Controlled
Emotional
Involvement
* maintain an objective
perspective
* sensitive and
responsive without
being too much
involved
CORE PRINCIPLES OF COUNSELING

Acceptance and Non-

Judgment
*key to effective listening is openness –
non-evaluative listening

*accept the limitations of the employee

 CORE PRINCIPLES OF COUNSELING

Purposeful
Expression of
Feelings
* Recognize the need
of employee to freely
express his/her
feelings
* Avoid false
assurances
 CORE PRINCIPLES OF COUNSELING

Individualization
*Recognize your employee’s unique
characteristics, specific needs and the
peculiar circumstances/ conditions of
his/her situation
* Do not compare his/her situation with
another employee
 CORE PRINCIPLES OF COUNSELING

Self-determination
*Make the employee an active partner
*Don’t give advise
*Do not decide for your employee
ESSENTIAL SKILLS IN EFFECTIVE
COUNSELING

1. Empathy
2. Active Listening/Observing/Focus
3. Asking Questions
4. Relating
 Guides to become effective counselor
1. Don’t argue.
2. Be prepared to listen
3. Direct your comments to behavior
that the employee can change.
4. Give timely feedback.
5. Look at subordinates as subject not objects.
6. Reflect on the feelings of the employee.
7. Ask skilled questions.
8. Be on the lookout for signals that the employee
is willing to commit himself to change.
 PILOT METHOD

P - inpoint
I - nvestigation
L - ong-range implications
O - bjectivity
T - reatment
MARAMING
SALAMAT
PO . . .