C.

LANGUAGE EXPRESSION in HANDLING COMPLAINT

● I’m sorry, sir , but your name is no

in the reservation record
Review ; ● Do you remember when you made
the reservation?

Expression of I’m afraid all our tables are full at

the moment

Handling Would you like have a drink at the

bar sir?
● Could i get you another steak or
Complaint would you like something else?
Steps in Handling
Complaint
1-8
Apologize Apologize
Report to
and Be and Thank
Superior
Sorry to Customer

Report to
Offer a
Listen the
Solution
Customer

Repeat a
Take Notes
Problem
Unit 7: Presenting Bill

Siska Amelia Maldin, M.Pd.

BILL ??

A bill is a written statement of money that you owe for goods or services.

The bill in a restaurant is a piece of paper on which the price of the meal that guests have
just eaten is written and which they are given before they pay.

There are two types of the payment, that is, in cash and by credit card
Highlight of Today

Vocabulary
Bill; Definition Dialogue Practice Spot
TASK
Further Tips
Vocabulary Spot
Language Expression
The Expressions

1. Sorry, sir. We don't accept credit card. You'll have to

pay in cash
2. Could you sign here please?
3. Here’s your credit card, sir
4. Thank you, I hope you enjoyed your dessert
5. I hope we’ll see you again soon
6. Enjoy the rest of your evening
7. If you could sign this, please.
8. I’m sorry, sir/ms. Just a moment, I'll check it for you
9. Here is the receipt and change.
Contact

Siska Amelia Maldin

siskamaldin@btp.ac.id