and belief system aspects of those who facilitate and participate in it. As an area of study, affective learning has been defined both by the types of educational objectives sought in planning educational experiences, and through conceptual models portraying the range of impact possible. Practitioners attempt to reach the affective domain when they write “objectives which emphasize a feeling tone, an emotion, or a degree of acceptance or rejection….expressed as interests, attitudes, appreciations, values, and emotional sets or biases” (Krathwohl, et al, 1964, p. 7). These types of objectives are typically oriented toward participants’ feelings, and they are often difficult to measure in quantifiable terms. However, many adult educators seem to possess an intuitive sense that these types of results are important; we simply want our students to ‘appreciate’ what they are learning, or to ‘feel good’ about themselves while in our classrooms. In fact, adult educators know through their own empirical practice that learning occurs more often, and to a greater degree, when participants are involved emotionally, and research in neuro-biology supports this connection (Davidson & Cacioppo 1992; Levy 1983). Without the emotive stimuli in the affective dimension, learners become bored, and may abdicate from sustained learning endeavors. Recognizing that a definition based solely on non-measurable educational objectives resulted in a “meaningless” contribution to the field of adult learning, theorists have expanded the consideration of affective learning to include conceptual models of this approach. One of the first of these models is found in Krathwohl, et al (1964). This model proposes a complex, multi-dimensional continuum which works its way from a simple awareness of a value to a highly integrated internalization of value systems, or, in Kelman’s (1958) terms, from compliance to identification and internalization. Next to this general continuum, the model proposes a complimentary range of participants’ emotional involvement, progressing from neutrality through mild emotion to strong emotion. Finally, as the continuum climbs to higher levels, the participant transitions from lack of consciousness of the value, to conscious awareness, to an unconscious incorporation into one’s life and actions. Adult educators see this model in action when, during their teaching, they see the ‘light bulb’ illuminate over their previously apathetic learner’s head. When that occurs, he/she has moved a step further along the affective learning continuum. Conditions Required for Affective Learning Mezirow’s (1990a) nod to the affective dimension of learning is found in his description of the ideal learning conditions. They are (a) an environment that promotes a sense of safety, openness, and trust (b) instructional methods that support a learner-centered approach, and (c) activities that encourage the exploration of alternative personal perspectives, problem-posing, and critical reflection. Other empirical studies (Taylor, 1998) further describe this environment from the educator’s perspective: (a) adult educators need to be trusting, empathetic, caring, authentic, sincere, and demonstrate a high degree of integrity; (b) an emphasis is placed on personal self-disclosure; (c) it is critical to discuss and work through emotions and feelings prior to engaging in critical reflection; (d) the importance of feedback and self- assessment; (e) solitude; and (f) self-dialogue Morgan (1987), Coffman (1989), and Sveinunggaard (1993) found that critical reflection can begin only once emotions have been validated and worked through. Feelings can also be the trigger for reflection (Gehrels 1984). Neuman (1996) found that transformative learning…in [a] more holistic critically reflective learning episodes, inclusive of affective and experiential elements, ‘participants developed significant capacity both to achieve a higher level of self-understanding and greater self-direction’ (p. 435) ….Shurina-Egan (1985) found…that a ‘more complex learning occurred when an affective change occurred (p. 216)’ (Taylor 1998, p In other words, many factors are critical in both the environment and the educator’s approach and character. Jacob’s research (1957) revealed that “affective behaviors develop when appropriate learning experiences are provided for students” (p. 20). Krathwohl, Bloom, and Masia found that affective learning requires significant time, energy, and commitment (p. 79) and a learner- centered teaching style. They suggest that as a learner “loops” (p. 80) their way toward the more complex internalization levels, real growth in affective terms is measured in years, not semesters. It requires a longitudinal approach. Malcolm Knowles’ andragogical model (1984) defines the teacher-learner and environmental factors that help promote affective learning. Learners must be invested and self-directed; and the teacher-learner interaction is qualitatively different than a pedagogical model where the teacher imparts knowledge, usually in lecture format, and the learner registers the information with thinking critically of the material. Freire refers to this style of teaching as “banking,” and believes it is unhelpful as a teaching method. A participatory, interactive style of teaching is central to learning in the affective domain. Cranton (1996) says, “There must be a democratic environment in which people respect and listen to each other. The educator is to be an equal participant in the shared inquiry, yet also responsible for facilitating and maintaining the process” (p. 28). Effective teaching practices include fostering group ownership, providing intense shared experiential activities, capitalizing on the interrelationship of critical reflection and affective learning, developing an awareness of personal and social contextual influences, and promoting value-laden content. Wlodkowski (1985) dissected the affective responses of adult in the learning environment into four areas. First emotions influenced by the mood of the learner, second the influence of the instructor, third, the reactions influenced by the learning process and materials, and fourth, the learner’s emotional response to the learning group. The instructor must lay a foundation of trust, openness, and sharing in the classroom. Wlodkowski (1985) points to the importance of setting an emotional climate conducive to social relationships as a strategy to increase learning. “Feeling friendship in a group with the opportunity to share emotions and experiences is extremely nurturing and beneficial to people’s psychological health” (p. 182). Negative emotion, particularly of threat, fear, powerlessness, rejection, and incompetence “violate all the principles of adragogy” (p. 182) and can disrupt motivation for long-term learning. However, “without the willingness of human beings to endure pain and painful emotions, the world would not know its greatest accomplishments…therefore, the goal of instructors is not to make learning painless but to make learning worthy of the discomfort it may require” (p. 183). Methodologies educators draw upon in order to successfully foster affective change and learning encourage actively the expression of emotion, and allow time for reaction to emotional topics. This can promote a clearer understanding, relieve tension, and allow for closure (Wlodkowski 1985). Help learners experience cognitive concepts on the physical and emotional level. This holistic approach means the facilitator should try and engage the senses in what is otherwise an abstract idea. For instance imagery is a powerful medium that engages the senses. Whenever appropriate draw the learning experience into the learner’s daily life, concerns, and values. Emphasize application individually and as a group (Wlodkowski, 1985). While many adult educators might readily agree with these descriptions of the ideal learning environment, putting it into practice is often more a challenge of environmental logistics and organizational practice than one of belief in its importance. How many times each day do corporate trainers face the battle of providing meaningful experiences for employees despite the stark reality of sparse resources and a negative organizational climate? The conclusions from Taylor’s (1998) research seem to guide us to look within ourselves first, making certain that we display the qualities necessary for facilitating affective learning, and worry about the resources later. One important means of performing this personal examination is to ask ourselves if we consciously and intentionally think of our participants’ complete systems of learning, including emotions and values, and act accordingly with responsibility. The Group for Collaborative Inquiry (1994) simplified the criteria for affective learning and the perspective required by the adult educator by reformulating the definition of the transformative learning process to include the whole person in learning. By this they mean an “awareness and use of all the functions we have available for knowing, including our cognitive, affective, somatic, intuitive, and spiritual dimensions” (p. 171, quoted in Taylor p. 36). There are processes and techniques for facilitating affective learning as mentioned above, but the most important factor appears to be a change in the adult educator’s perspective. This is good news for the corporate trainer: changing perspective requires no additional resources or change in organizational climate; it just requires reflecting on our experiences and opening ourselves to the changes that follow in our own belief systems about our participants FIVE LEVELS OF LEARNING Level 1 – Cognitive Understanding At this introductory level, we seek answers to how and why certain behaviors or ideas are essential to excellence. We may research the topic, talk with experts, or seek someone who has the knowledge we need to strive for excellence. In the beginning, we don’t necessarily know what works, or why, so we strive for understanding. Once we gain those answers we are knowledgeable, but still far from proficient, much less an expert to any degree. Interestingly, many people are content to just know what it takes, and they choose not to endeavor to embody these lessons, personally. Perhaps that is because it takes effort, requires failure (and, therefore, humility) to move forward. Or maybe we had an interest, but do not have the passion it takes to continue to the next level of learning. Level 2 – Basic Competence During this phase, we move beyond understanding and into action. We begin to learn the skills and apply the knowledge we’ve learned. To do so, you must make attempts, make mistakes, and make adjustments to your efforts before you begin to make strides toward competence. In any sport, discipline, or skill set – be it sales, sailing or any salient undertaking – you reach an initial point, if you will persist long enough, where your efforts begin to pay off. The ability to apply and demonstrate your learning is a great reward for your efforts. And in the most general sense, you can begin to say you “got it.” Again, this is where many people choose to stop learning. A rudimentary ability to perform their intended skills is sufficient to consider themselves “accomplished.” For others, however, this basic competence ignites a deep desire to learn more and move toward more challenging learning and even greater rewards. Level 3 – Mastering the Basics There is an important distinction between knowing something and being capable of doing it sometimes, and to varying degrees, and truly “owning” the ability. Regardless of how quickly or slowly you reached Level Two, the skill is still something that exists “outside” you. You may be able to perform successfully, but only when you are focused and conscious of your decisions. At Level Two, you are still operating intellectually, applying your knowledge through conscious decisions. Only through sheer repetition, often over an extended period of time, can you move to level three, when you will have truly mastered the fundamental. This level of proficiency is also called “unconscious competence,” because you are literally moving the routines from the forward part of your brain (your cerebrum where thinking and decision occurs) to your mid-brain and hind-brain, where you are utilizing motor reflexes, visualization and perception. Of course, the time involved to make this shift varies from task to task, but neuro-scientists agree that it happens due to increased repetition, somewhere in the neighborhood of 1,000 successful attempts. Therefore, to reach Level Three requires time, persistence, and genuine passion (more than simply interest) to realize. Level 4 – Beyond the Basics If you’ve made it this far, you are likely hungry for more learning and even greater skills and abilities. Mastering the basics isn’t enough for you, so you journey onward. Often, this means unlearning some of the initial skills and habits in order to transcend limits. You will likely get worse before you get better, as you go back to being a “beginner.” Some people reject this backslide and choose to just remain a Level 3 performer. But for those who persist and are truly driven toward excellence, the new challenges become rewarding, even before they are mastered, as they represent newfound and potential “elite” levels of success. Again, over time and through exhaustive repetition, we move from conscious competence (initial successes and focused efforts) toward unconscious competence, as even the advanced skills and concepts become second nature. Level 5 – The Mindset of Continuous Improvement By now, the learner understands a fundamental truth about any meaningful undertaking: The more you know, the more you realize you do not know. Instead of viewing this as a crushing or defeating realization, the elite performer is energized and excited for this prospect. And for those who adopt this commitment to excellence, a never ending, ever expanding, thrilling journey awaits. As you contemplate your current status and accomplishments and imagine what you Could Become, remember this: The most difficult limits you will face in your pursuit of excellence are the choices – whether you will remain where you are comfortable or embrace the limitless learning that still awaits you.