Professional Documents
Culture Documents
e-Business Systems
Section I:
e-Business Systems
Section II:
Functional Business Systems
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Learning Objectives
Identify the following cross-functional
enterprise systems, and give examples of how
they can provide significant business value to a
company:
Enterprise application integration
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Learning Objectives
Give examples of how Internet and other
information technologies support business
processes within the business functions of
accounting, finance, human resource
management, marketing, and production and
operations management.
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Section 1
E-Business Systems
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I. Introduction
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II. Cross-Functional Enterprise Applications
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Business Process Improvement, &
Business Process Reengineering
Business Process Reengineering is a radical redesign of
an organization’s business process that is intended to
improve the efficiency and effectiveness of these
processes.
The key to BPR is for enterprises to examine their
business processes from a “clean sheet” perspective
and then determine how they could best reconstruct
those processes to improve their business functions.
Because BPR proved difficult to implement,
organizations have turned to business process
improvement.
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Business Process Improvement, &
Business Process Reengineering
Business Process Improvement is an incremental
approach to enhancing the efficiency and effectiveness
of a process that is less risky and less costly than BPR.
BPI relies on an structured approach (define, measure,
analyse, improve, and control, or DMAIC), and many
methodologies, such as Six Sigma, can be used to
support these required steps.
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Business Process Improvement, &
Business Process Reengineering
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II. Cross-Functional Enterprise Applications
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II. Cross-Functional Enterprise Applications
Interrelationships of Cross-Functional
Enterprise Applications
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III. Enterprise Application Integration
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IV. Transaction Processing Systems
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IV. Transaction Processing Systems
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IV. Transaction Processing Systems
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IV. Transaction Processing Systems
The Transaction Processing Cycle
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V. Enterprise Collaboration Systems (ECS)
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V. Enterprise Collaboration Systems (ECS)
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V. Enterprise Collaboration Systems (ECS)
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V. Enterprise Collaboration Systems (ECS)
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V. Enterprise Collaboration Systems (ECS)
Electronic Tools Enhance Enterprise
Collaboration
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Section 2
Functional Business Systems
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I. Introduction
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I. Introduction
Functional Business IS Support Major
Functional Areas
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II. Marketing Systems
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II. Marketing Systems
Targeted Marketing – advertising/promotion
concept that includes:
Community – the group of people interested in
the product
Content – the message aimed at the community
Context – relevant/related to the target
audience
Demographic/Psychographic – aimed only at
specific types/classes of people
Online Behavior – track a person’s online
behavior so the advertising can be targeted to the
individual
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II. Marketing Systems
Marketing IS
Support Major
Components of the
Marketing Function
Major Components
of Targeted
Marketing
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III. Manufacturing Systems
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III. Manufacturing Systems
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III. Manufacturing Systems
Manufacturing IS Support Computer-
Integrated manufacturing
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IV. Human Resource Systems
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IV. Human Resource Systems
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V. Accounting Systems
The oldest and most widely used IS in
business; emphasize legal/historical record
keeping accurate financial statements
6 operational accounting systems:
Order Processing – capture/process orders, create
data for inventory control and accounts receivable
Inventory Control – process data reflecting changes
in inventory, provides shipping/reorder information
Accounts Receivable – record amounts owed by
customers, produce customer invoices/statements
and credit management reports
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V. Accounting Systems
6 operational systems:
Accounts Payable – record purchases from,
amounts owed to, and payments to suppliers, and
produce cash management reports
Payroll – record employee work and compensation
data, produce paychecks and payroll documents
General Ledger – consolidate data from other
accounting systems, produce periodic financial
statements and reports
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V. Accounting Systems
Note How Accounting Systems Are
Related to Each Other
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VI. Financial Management Systems
Support decisions concerning:
Financing a business – determine financing needs
Allocation and control of financial resources
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THANK YOU
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