Assessment 3 applied project

H O L LY H A R P U R : 1 9 8 5 5 1
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M O R S U L L WA H A B Z A D A H : 1 9 7 3 0 8 6 2
 Introduction

Throughout this PowerPoint the literature reviews that will be

mentioned which address key characteristics and meaning are:
 employee engagement
 Google and Kmart address the key characteristics effectively
 hospitality industry makeup, the types of job in hospitality,
 Demographic dynamics and characteristics of the Hospitality
Workforce and the common Challenges for Employees and Managers
in the Hospitality Industry.
This is also followed up by the review process which outlines the
employee attitude in HR performance. The program description is also
outlined throughout this PowerPoint
Which is a key influence for employees to stay motivated and on task.
morsal
 Hospitality industry

 Hospitality industry is covered by a broad range of businesses which

provide service to customer through three basic areas, accommodations,
travel and tourism, food and beverages, (Stone 2017).
 All these factors are customer focused, as it is to satisfy customer needs.
 The industry has been rapidly increasing for the past 5 years, (Fernandez,
K & Worasuwan 2017).
 The market size of the global hotel industry is over 570 billion U.S dollars
in 2017, (Jaaskelainen 2019).
 Waitress jobs in restaurants, hotels, food preparation and service staff,
functions and chef jobs are all part of hospitality industry.
 Employees get paid in an hourly rate.
 Hospitality industry
 Australia hospitality workforce had 43% of employees aged 15
and 24.
 20% between 45 and 64, ( Australia Department of Employment)
 HRM managers are faced with daily challenged for e.g. high
turnover as hospitality is considered of the lowest paid
industries, (Casado-Díaz and Simón, cited in Goh & Lee 2018).
 Casual and non- standard workers in hospitality are employed on
an hourly wage.
 It is challenging as the upcoming generation y is introducing new
work related expectations which will be challenging for
managers in hospitality.
 Review process and initiative

Employee attitude surveys a method of collecting information on

HRM performance as a review process.
This can obtain insight into employees experience of an initiative.
A major factor which is stated by stone (2017) shows the attitudes
in determining employee behavior and reveal how individuals feel
towards the organization and particular work initiatives and
practices.
To ensure casual and non standard workers in restaurant initiate
employee engagement effectively, they must conduct a tailored
employee attitude survey by the HR department every six months.
Thus, this will give employees the opportunity to provide feedback
regarding the initiative.
 Program initiative ( purpose & objective)

 The purpose of this program is to motivate causal and non standard

workers in restaurants.
 It is particular on the job- training approach and rewards to grow non
standard workers and provide them with the guidance and support from
previous experienced workers.
 Objectives: the objective is to merge experienced workers in their specialized
areas to act as a supervisor and pair with casual workers to mentor, teach and
develop individual performance.
 Throughout the week training shift days will be allocated to ensure casual/
non standard employees have the opportunity to train in their schedule.
 Create an environment that fosters employee engagement for casual and
non-standard positions.
Program initiative (time frame & training component )
• Time frame: six months coaching and rewards program which
begins after orientation.
• Applies from first 6 month after being recruited as an casual
worker or non standard employee.
• This component continues after the 6 months program.
• Training component : experienced workers (coaches)
• Introduction for experienced workers: orientation which
outlines the requirements of experienced workers and structure
for programs.
• How will coaches be assigned ? one coach will be assigned
when less than three employees are required in one area.
 Program initiative ( rewards component & outcome)

It is crucial to keep employees motivated and loyal within the

business. This can be done by recognizing and rewarding their
work ethic and effort they put towards the business.
Rewards are given: a coach recognizes individual performance,
may choose from a variety of rewards to be given to the employee
which will be outlined further in this presentation. Rewards must
be recorded by sending managers the name and reward type .
Rewards that will be available include: Free meal Dinner voucher -
leisure/wellbeing voucher e.g. massage voucher, gym class
voucher, movie voucher employee of the month (every month)
special training session with an external experienced worker in the
restaurant industry.
 Conclusion

 Overall, clear literature reviews were addressed throughout the

presentation which subsequently outlined the characteristics
and key points of employee engagement supported by Google
and Kmart. In order for businesses to be successful they must
implement the elements stated throughout this PowerPoint To
ensure employees are kept productive and motivated through
their workforce and are continuously learning, improving and
gaining awareness to ensure they are not being left in the dark
and their actions and efforts are being recognized and assessed.