Conflict Management

Conflict Management
MGT-412
Chapter-10
Ethics and Morality

1
© 2007 Lynn Van Der Wagen & Anne Goonetilleke Dr. M Abdur Rahman
 Conflict Management
.

Learning Outline

 Definitions & Understanding ethics

 Ethics in Business
 Ethics in conflict Management and some model
 Morality and Business Management
 Morality in Conflict Management
 Ethics and Morality in Business

© 2007 Lynn Van Der Wagen & Anne Goonetilleke 2

 Conflict Management

Ethics is..

© 2007 Lynn Van Der Wagen & Anne Goonetilleke 3

 Conflict Management
.

Ethics..

Ethics is a system of moral principles and perceptions about right

versus wrong. The social worker does not attempt to change the
client system by imposing her or his values on the client system,
but instead strives to: understand and respect the client values.

 The moral principles that govern a person's behaviour or the

conducting of an activity

 The branch of knowledge that deals with moral principles.

© 2007 Lynn Van Der Wagen & Anne Goonetilleke 4

 Conflict Management

Ethics continue..
At its simplest, ethics is a system of moral
principles.Ethics is concerned with what is
good for individuals and society and is also
described as moral philosophy. The term is
derived from the Greek word ethos which
can mean custom, habit, character or
disposition.

© 2007 Lynn Van Der Wagen & Anne Goonetilleke 5

 Conflict Management

Ethics..

© 2007 Lynn Van Der Wagen & Anne Goonetilleke 6

 Conflict Management

Types of Ethics
The three schools are , Each approach provides
a different way to understand ethics.
virtue ethics

consequentialist ethics

deontological or duty-based ethics

© 2007 Lynn Van Der Wagen & Anne Goonetilleke 7

 Hospitality Management

Ethics in Business...

© 2007 Lynn Van Der Wagen & Anne Goonetilleke 8

 Conflict Management

Ethics in Business
Ethical behaviour and corporate social
responsibility can bring significant benefits to
a business. For example, they may: attract
customers to the firm's products, thereby
boosting sales and profits. make employees
want to stay with the business, reduce labour
turnover and therefore increase productivity

© 2007 Lynn Van Der Wagen & Anne Goonetilleke 9

 Conflict Management

Ethics in Business
Customers, management, and employees all
appreciate honest and ethical practices. 

Business ethics are vital because they help

maintain a great reputation, help avoid significant
financial and legal issues, and they ultimately
benefit everyone involved.

© 2007 Lynn Van Der Wagen & Anne Goonetilleke 10

 Conflict Management

Business Ethics

© 2007 Lynn Van Der Wagen & Anne Goonetilleke 11

 Conflict Management

Important of ethics in Business

Ethics concern an individual's moral

judgements about right and wrong.
Ethicalbehaviour and corporate social
responsibility can bring significant benefits to
a business. For example, they may: attract
customers to the firm's products, thereby
boosting sales and profits.

© 2007 Lynn Van Der Wagen & Anne Goonetilleke 12

 Conflict Management

Important of ethics in Business

To appreciate all stakeholder specially
Customers,

management, and

Employees

Business ethics are vital because they help

maintain a great reputation, help avoid significant
financial and legal issues, and they ultimately
benefit everyone involved.

© 2007 Lynn Van Der Wagen & Anne Goonetilleke 13

 conflict Management

The role of ethics in business

Ethics concern an individual's moral judgements
about right and wrong. Ethicalbehaviour and
corporate social responsibility can bring significant
benefits to a business. For example, they may:
attract customers to the firm's products, thereby
boosting sales and profits.

© 2007 Lynn Van Der Wagen & Anne Goonetilleke 14

 Hospitality Management

Why Do need ethics?

We need to be ethical because it defines who we are
individually and as a society. These are norms of behavior
that everyone should follow. However, for understanding
better decision of
Justice- the principle of justice assumes impartiality and

equality.
Autonomy- the principle of autonomy assumes that

individuals have the right to decide how to live their own

lives, as long as their actions do not interfere others.
Beneficence. 

Nonmaleficence.

Fidelity.
15
 
© 2007 Lynn Van Der Wagen & Anne Goonetilleke
 Conflict Management

Morality

© 2007 Lynn Van Der Wagen & Anne Goonetilleke 16

 Conflict Management

Morality..

Morality Recognition of the distinction between good

and evil or between right and wrong, respect for and
obedience to the rules of right conduct, the mental
disposition or characteristic of behaving in a manner
intended to produce morally good results.

The principles concerning the distinction between right

and wrong or good and bad behaviour.

© 2007 Lynn Van Der Wagen & Anne Goonetilleke 17

 Conflict Management

Types of morality

There are the two types of morality

Master morality-

values pride and power, while

 Slave morality-
 values kindness, empathy, and sympathy.

© 2007 Lynn Van Der Wagen & Anne Goonetilleke 18

 conflict Management

Morality and right-wrong

 (1) Moral Subjectivism
Right and wrong is determined by what you, the subject
just happens to think is right or wrong. In its common
form, moral subjectivism amounts to the denial
of moral principles of any significant kind, and the
possibility of moral criticism and argumentation.
Ethics and morals relate to “right” and “wrong”
conduct. While they are sometimes used
interchangeably, they are different: ethics refer to rules
provided by an external source, e.g., codes of conduct in
workplaces or principles in religions. Morals refer to an
individual's own principles regarding right and wrong.
© 2007 Lynn Van Der Wagen & Anne Goonetilleke 19
 Conflict Management

Importance of morality

Moral values are important in life because: If a

person has never learned about moralvalues then
how can he/she decide between the good and the
bad. Moral values reflect an individual's character
and spirituality. They help in building good
relationships in personal as well as professional
lives.

© 2007 Lynn Van Der Wagen & Anne Goonetilleke 20

 Conflict Management

Ethics and Morality

© 2007 Lynn Van Der Wagen & Anne Goonetilleke 21

 Conflict Management

Difference between morals and

morality
There actually are simple The word “moral”
is an adjective that expresses a specific
ethics quality. The word “morality” is a noun
and is a doctrine or system of moralconduct
and of one of expressing a conformity to the
ideals of right human conduct.

© 2007 Lynn Van Der Wagen & Anne Goonetilleke 22

 Conflict Management

Ethics and Morality

© 2007 Lynn Van Der Wagen & Anne Goonetilleke 23

 Conflict Management

Where there is problem,

resolution always present !!!

© 2007 Lynn Van Der Wagen & Anne Goonetilleke 24

 Conflict Management

Thank you
Stay Safe !!!

© 2007 Lynn Van Der Wagen & Anne Goonetilleke 25