Getting Results through Individual &

Organizational Accountability

The Oz Principle
Annette Jones, SBSE Territory Manager
Jennifer Williams, Retired LB&I Territory
OBJECTIVE

Getting results through Accountability

Understand actions that keep you “Below the Line”

Moving yourself “Above the Line”

Setting key expectations

Identify actions that lead to results

 The Wizard of Oz describes the journey of
the characters as they come to realize they
possessed the power to change and were not
victims of their circumstances.
THE WIZARD OF OZ CHARACTERS

Dorothy
Scarecrow
Tin Man
Lion
Wizard
ALBERT EINSTEIN

Man must cease attributing

his problems to his
environment, and learn
again to exercise his will –
his personal responsibility.
DEFINITION OF ACCOUNTABILITY

Definition – An
obligation or
What does willingness to
accountability accept
mean to you? responsibility or
to account for
one’s actions.
ACCOUNTABILITY
 Above the Line
 See It
 Own It
 Solve It

 Below the Line

 Making excuses easier than accepting responsibility
 Recognize “Below the Line” Behavior
THE VICTIM CYCLE
Ignore/Deny
It
Wait and It’s Not
See My Job

Cover Finger
Your Tail Pointing
Confusion/Tell
Me What to Do
THINGS I CAN CONTROL THINGS I CANNOT CONTROL

My Past
My Attitude
Other’s
My Emotions Response
My Behavior Other’s
Behavior
Other’s
Attitude
LIST EXAMPLES……..
CHARLES SWINDOLL
We cannot change our past. We can not
change the fact that people act in a certain
way. We can not change the inevitable. The
only thing we can do is play on the one
string we have, and that is our attitude. I am
convinced that life is 10% what happens to
me and 90% of how I react to it. And so it is
with you... we are in charge of our attitudes. 
ELEANOR ROOSEVELT

In the long run, we shape our

lives, and we shape ourselves.
The process never ends until we
die. And the choices we make
are ultimately our own
responsibility.
PERSONAL ACCOUNTABILITY

“A personal choice to
rise above one’s
circumstances and
Connors, Smith & demonstrate the
Hickman in The Oz ownership necessary for
Principle achieving desired results
– to See It, Own It,
Solve It and Do It.”
BLANK
FOUR STEPS TO ACCOUNTABILITY

See It –
Acknowledge the Problem

Own It –
Take Personal Responsibility for the Problem…..
You are the “master of your ship”

Solve It –
Determine What I Can Do.

Do It –
Take Action
SEE IT – ACKNOWLEDGE THE PROBLEM

Get the perspective of others

Ask for and offer feedback

Be realistic

Be honest with yourself; admit mistakes

Consider all the facts

OWN IT – TAKE RESPONSIBILITY FOR IT

Be personally invested

How did you contribute to the problem

Answer for personal commitments

Act on feedback
Align my work with the results the
organization is trying to achieve
SOLVE IT – DETERMINE WHAT I CAN DO

Ask, “What else can I do?”

Redefine boundaries

Test assumptions
Recognize there are some things out of my
control
DO IT – TAKE ACTION

Clarify responsibilities

Report proactively

Relentlessly follow up

Do what I say I’ll do

Measure progress
PERSONAL ACCOUNTABILITY ASSESSMENT

Assess
where
you
stand…..
RESOURCES….

The Oz Principle, Rogers

Connors, Tom Smith, & Craig
Hickman
The Oz Principle – Getting
Things Done PPT, Becky
Koch, AG Communication
Director
QUESTIONS OR REFLECTIONS