Customer Handoff RMA Creation

Experience!

Cisco User Customer

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Steps to RMA Creation
2 3 4
Part Site Delivery Review &
Information Information Details Submit
Cisco Will
Customer Will Complete RMA Online!
Complete

1. Verify Entitlement 1. Site information will 1. Ability to schedule 1. Ability to modify any
upfront populate from install base orders section of the RMA
Creation process.
2. Add the Part 2. Ability to modify site 2. Add site access
Information and contact information information, delivery and
special instructions
3. Add the Failure Code
and Description

4. Send RMA Request to

Customer

© 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Customer Received RMA Handoff Email

Step 2: Site Information

© 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
 Step 2: Service Order:
8723369

Site Information

© 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
 Step 3:
Delivery Details
Service Order:
87233369

© 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
 Step 4: Service Order:
87233369

Review & Submit

© 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
 Confirmation Page

© 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
 Reminder Emails

© 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Thank you!