COMPUTER

HARDWARE SERVICING
NC II
 AGENDA
 Unit of competency
 Summary questions
 Inventory
 Occupational Health and Safety
 Disassembly and Assembly of PC
 Software installations
 Computer configurations
Device driver installation
 Cabling configurations
 Networking
 Electronics symbols
 Acronyms
 Oral question and answer
 UNIT OF
COMPETENCY
 Install Computer System and Networks
 Diagnose and Troubleshoot Computer
System
 Configure Computer System and
Networks
 Maintain Computer System and Networks
ANSWER THE FOLLOWING
SUMMARY GUIDE
QUESTIONS
 Can I Yes or No
Plan and Prepare work to ensure occupational
health and safety (OHS) policies and
procedures are followed. Yes
Obtain materials, tools, equipment and
testing devices needed to conform the job
requirements. Yes
Interpret work instructions according to the
job requirements. Yes
Obtain computer
components/devices/systems and
determines its location prior to
installation. Yes
Install equipment/devices/systems in
accordance with the job requirements. Yes
Check/test devices/systems and/ or
installations to determine the conformity to
the job requirements. Yes
Check computer systems and networks for
configuration in accordance with the
specification and requirements. Yes
 Diagnose fault or problem in the computer
systems and networks in line with the
standard operating procedure. Yes
 Configure the identified systems and
networks based on the specifications and
job requirements. Yes
 Inspect and test configured computer
systems and networks in conformity with
manufacturer's instructions/manual. Yes
 Correct/adjust components or parts of
computer system and networks in
accordance with job requirements. Yes
 Test computer systems and networks to ensure
safe operation. Yes
 Performs scheduled/periodic maintenance in
accordance with manufacturer's
requirements. Yes
 Make needed repairs/replacements in
accordance with established procedures when
necessary. Yes
 Document tasks undertaken in the accordance
with standard operation procedure (SOP). Yes
 Clean and clear worksite of all surplus/excess
materials in accordance with company standard
operation procedure(SOP). Yes
IMPORTANT TO
REMEMBER
FILLED UP THE FOLLOWING

 Candidate’s Name : Name of students

 Candidate’s signature : your signature
 Date : Date of exam
 Assessor's Name : Name of
examiner/ask if necessary
INVENTORY
 MATERIALS
 Computer Casing ( Mini Tower Casing)
 Mother Board (Socket 478 / LGA 775)
 Microprocessor (Pentium 4 / Core2Duo)
 Power Supply (ATX 500 Watts)
 Memory modules (DDR1 /DDR2)
 Video Card (AGP/PCIE)
 Modem
 Drives (Optical / Hard disk drives)
 Cables
 AVR
TOOLS
 Anti Static protection (wrist wrap)
 Pliers
 Screw drivers
 Multi-meter (VOLT OHM Meter)
 Cable Tester
 Crimping tool
 Side Cutter
 Gloves
 UTP Cable
 Cable tie
 Logic Probe
WORK AREA

Table / work board

Rubber matt
Extension power cord ( 220V )
EQUIPMENT

Printer
Personal Computer with LAN
 OCCUPATIONAL
HEALTH AND SAFETY
 OHS
Always ground yourself before touching
any part of the computer
Do not work alone
Be careful with tools that may cause
short circuit
Replace only fuses with those proper
ratings
Wear safety glasses for protection against sparks
and metal fragmented
Use only grounded plugs and receptacles
Working area should have ventilations, trash can ,
fire exit and capable of being disinfect.
Keep one hand in your pocket when working live
circuit.
Wear rubber sole shoes when standing on the
ground or in a concrete floor.
Always power off and unplug the
computer before working on it.
Wear hard hat when someone working
above you
When making circuit changes, switch
off and unplug the power cord from the
equipment then discharge the
capacitors.
PC ASSEMBLY AND
DISASSEMBLY
 PC ASSEMBLY
Discharge yourself before touching
any part of the computer.
Apply 5S . Segregate and arrange the
computer peripherals .
Casing configurations. Open the case
and install the power supply.
Mother board configurations. Install the
CPU, CPU fan and RAM.
Install the motherboard to the case and
screw.
Connect the power, switches and IDE
connectors to the mother board.
 Inspect all connectors, be sure that it is
in a proper places and tighten.
Connect the external part peripherals
Switch on the computer system
 PC DISASSEMBLY
 Switch off and unplug the computer from the
power source.
 Disconnect all the external connector peripherals.
 Open the case.
 Unplug all the internal connectors from the
mother board.
 Unscrew the power supply.
 Unscrew all the drives (HDD,CDROM and
Floppy drives)
 Unscrew the mother board.
BASIC TROUBLE SHOOTING

Beep coding trouble shooting.

Component isolation
RAM isolation
Equipment isolation
SOFTWARE
INSTALLATIO
N
 CMOS/BIOS/POST
CONFIGURATIONS
CMOS Configuration. Press delete key
for 5 to 10 seconds upon booting the
computer to enter the CMOS Setup Utility
for the CLONE Computers
Change the booting sequence into
CDROM/DVDROM first to boot.
Insert the CD OS installer .
Press any key. Forcing the system to
boot from CDROM drive in which the CD
OS installer located. Then follow screen
instruction.
 PARTITIONING THE HARD DISK
DRIVE
Press D key in order to delete partition
Press C key in order to create partition
Press L key to confirm the deletion of the
partition
Delete the existing capacity eg. 40000mb.
Then enter new required capacity eg.
20000mb.
 FORMATTING THE HARD DISK
DRIVE

 Choose NTFS quick formatting to

quickly format your hard disk.

Note: Best practice is selecting

NTFS because it can handle larger
than 32 gig capacity , supports file-
level security compression and
auditing, and has the ability of file
and folder encryption.
 PRODUCT KEY

Comes from the vendor or someone

who give the OS. Normally it is place
at the cover of the CD.
 COMPUTER NAME
ORGANIZATIONS /
WORKGROUP
Put the unique computer name eg. your
name
Put the organization as simple as possible
eg. home or office.
Put the workgroup as simple as possible
eg. tesda or lsgh or anhs
 FIREWALL CONFIGURATION
STAGE

Select On the firewall or the tab which

indicated as RECOMMENDED.
 INTERNET CONFIGURATION
STAGE
Select skip. Please note that the LAN
card is not yet configure so there is no
chance that you can connect directly to
the internet/network at this stage.
CREATING PRIME USER
You must create prime user account
other than administrator in order to
continue the installation. Use user
account as simple as possible eg.
User1.
 DEVICE DRIVER
INSTALLATION
 Manual and automatic installation. Before
installation please visit the device manager
tab – to view the hardware components
device software installed or not.
 Automatic installation. Place the CD device
software installer in to the CDROM Drive
then wait until it prompt then follow screen
instructions.
 Manual installation. It is recommended for
trouble shooting / isolation purposes.
 PRINTER INSTALLATION
For old printers such as dot matrix etc.
Connect the printer cable to the system
unit’s printer port. Connect the power
cord to the outlet then switch ON the
printer.
Insert the CD printer installer. Allow the
System to detect the printer. Install the
printer driver software automatic or
manual technique.
CABLE CONFIGURAT
IONS AND NETWORK
ING
 SHARING THE PRINTER
After installing the printer’s driver
software there will be an icon created
inside the printer/fax tab icon in the
control panel.
Locate the appropriate printer’s name
then right click. Click the sharing
security, then click OK.
 ACRONYMS
ATX – Advance Technology Attachment
RAM – Random Access Memory
SDRAM – Synchronous Dynamic Random
Access Memory
DRAM – Dynamic Random Access Memory
EDO RAM – Extended Data Output Random
Access Memory
SIMM – Single Inline Memory Module
DIMM – Double Inline Memory Module
RIMM – Rambus Inline Memory Module
AT – Advance Technology
USB – Universal Serial Bus
IEEE – Institute of Electrical and Electronics
Engineer
OHS – Occupational Health and Safety
 BIOS – Basic Input Output System
 ISA – Industry Standard Architecture

 PCI – Peripheral Component Interconnect

 EISA – Extended Industry Standard Architecture

 VESA – Video Electronics Standard Association

 IDE – Integrated Drive Electronics

 SCSI – Small Computer System Interface

 CMOS – Complementary Metal-Oxide Semiconductor

 ROM – Read Only Memory

 DDR – Double Data Rate

 CPU – Central Processing Unit

 UDMA – Ultra Direct Memory Access

 Sort
 Sanitize
 Sweep
 Systematize
 Self Discipline 10’ S
 Sustain
 Safety
 Separate
 Standard
 Save the Environment
SYMBOLS
Resistor

Variable resistor
Capacitor

Variable capacitor
Coil or Inductor
Diode

Zener diode

Loud speaker

Crystal oscillator

Transistor
Transformer

Fuse

Relay

Battery

Microphone

Posistor
Integrated Circuit
Ground Chasis
Ground System
Switch( SPST)
Single Pole Single Throw
Switch ( SPDT)
Single Pole Double Throw
Switch ( DPST)
Double Pole Single Throw
 Switch ( DPDT)
Double Pole Double Throw
Rotary Switch
Single Pole (4 positions)
Rotary Switch
Double Pole (4 positions)
ORAL QUESTION AND
ACCEPTABLE
ANSWER
SET A
 You have just installed Windows 98. During testing , it
fails to start after the “starting Windows 98 “ message
appear. What should you do to troubleshoot this
problem? Name at least two ways.
a. Type Win/D:M add the command prompt
to start windows.
b. Press F8 when Windows restarting and
select safe mode
 You have configured a dual boot system consisting
Windows 98 in FAT 32 partition and Windows 2000
using NTFS partition. You check your Windows 2000
installation and it looked good. However, when you
boot to Windows 98 you can not see the files in the
NTFS partition. What might be the source of the
problem?

Windows 98 is not compatible with NTFS

 Yousuccessfully install Windows 2000 Professional and you
want to check your drives for errors. Name one way of
checking for errors.

Disk Defragmenter. Open control panel, click

administrative tool, click computer
management and within the storage tab
click disk defragmenter
 Youwant to setup a dual boot scenario between Windows
98 and Windows 2000. How would you do this?
Partition your hard drive. Install
Windows 98 first. And install
Windows 2000 to the second
partition.
 A customer complains that his hard disk is making lots
of noise. After examining the computer and hearing the
noise for your self, you notice that high pitch noise
seems to be coming from the fan in the power supply.
Which component should be replaced?
Power Supply
 What part of HP Laser printer is malfunction if you
receive a “50 service error”?
FUSER
 A customer complains that he can’t get his computer to
work. When she turn it on, she gets no video and hears a
series of beeps. The beeps are in the sequence of one
long beep, then two short beeps. You tell the customer
to bring the machine in. Upon further examination you
are able to identify the problem. What should be your
next step? What is the error?
Replace the video card
be sure that it is tighten
 Whatis indicated by a “201” error at system start up?
Bad memory. Most of the error begins with 2
indicate memory error of some sort.
 What two command files are used by DOS to configure
the computer?
Autoexec.bat and Config.sys
 You install a newly purchase sound card into your
computer, but upon rebooting you find that the new device
is not recognized by the system. Moreover, your modem,
which has always worked perfectly, has stopped
functioning. What is probably the problem?
The sound card is using the same
IRQ as the modem
 What is the correct way to use the protocol utility
IPCONFIG in a Windows 2000 environment?
Choose start, click run and type cmd
then press enter key. At the
command prompt type IPCONFIG
 Transmission Control Protocol/Internet Protocol
(TCP/IP) is a collection of protocols that help manage
the internet communication. Each computer running
TCP/IP must have a unique IP address assigned to it.
What is an IP address? Describe the format?
An IP address is set of four numbers, each of
which must be from 0 to 255.
 Whatis the correct sequence to start Windows 2000
backup program?
Choose start-Programs-then Accessories-
then System Tools- then Backup.
 You’ve setup a network whereby each computer act as a
client and a server and in which each user shares each
other’s resources, including printers. What is the correct
term for such arrangement?
Peer to peer networking
 Sending and receiving electronic mail (e-mail) is a
common benefit of the internet. Assuming a user has
access to the internet on a properly configure PC. What
is before a user can begin using e-mail?
E-mail account and e-mail client
 Whatis the name of the executable file for Microsoft
Backup for DOS? For Windows 3.x?
MSBACKUP.EXE
 Whatwould you type at a DOS command line to start
the Microsoft Anti-Virus?
Type MSAV at the command prompt.
 What program in the control panel can be used to create
a startup disk.?
Add/Remove Programs
 What is the final option in the Configure Screen menu?
Compatibility test

 TheMSBACKUP Program in DOS receives its settings

from what file?
SET file
SET B
 Which Windows NT 4.0 utility should you use after
installing a new hard drive to make usable?
Disk Administrator
 Which is the proper command to install Windows 2000
recovery console as a startup option in the CD Rom in
drive E?
E:\i386\winnt32.exe /cmdcons.
 During the Windows 2000 setup, you are ask to choose
between NTFS file system and the FAT filesystem. Can
you site disadvantage on NTFS?
NTFS is more sophisticated file system
however it is not compatible with DOS.
 After the successful upgrading to Windows 2000, what
should you do with the temporary files generated during
the setup process?
Nothing. Because all generated
temporary files are automatically
remove during the process.
 You are preparing the computer for dual booting between
Windows 98 and 2000. Your drive is partitioned, and
Windows 98 is already installed. What should be your
next step?
You must choose FAT
for Windows 2000 partition
 Which of the following is not the Windows 2000 key
Boot file? Why?
Autoexec.bat – This is the key boot for Windows 3.1 and
9X are not necessary for Windows 2000
 What is the most likely cause of a paper jam on a dot
matrix printer?
Obstructed paper path
 HP printer laser jet III printer is not printing at all. The
computer indicates that the “device on LPT1 is not
ready” You perform a service self test o the printer and it
prints on the page of vertical lines with no problem. The
front panel self test does not work, however which
component do you suspect is giving you the problem
The Formatter
 A computer is experiencing random reboots and
phantom problems that disappear after reboot . What
should you do?
Open the cover and reset all cards and chips
 Using either a Windows 9X or Windows 2000 workstation,
what components do you need to connect to a Microsoft
network server?
Protocol, client and adapter
 You are enable file and printer sharing on your Windows 9X
system. You must now specify how security will be handled.
What could be the options?
Share level Access Control and User
level control
 A Windows 9x workstation includes default support for
what network OS/client types?
MS Windows Networking and Novell’s Netware within a
Windows 9x workstation, clients are provided for
Microsoft and Novell Network
 What is the third element required to configure a Windows
2000 system as a network client? A client, an adapter, and
______?
Protocol
 What would you need to do to create a new dial-up
networking (DUN) connection within a Windows 9x
system?
Choose: Start-Programs-Accessories: choose and click
Dial up networking then double click Make new
connection. Or double click My computer icon on the
desktop then click dial up networking.
 What would you use to map a network drive in both
Windows 9x and Windows 2000?
Map network Drive
 What type of back up involves selecting the files you want
to back up as well as when you want them to backup?
Custom backup
 There are several pieces of backup hardware that are
currently available. Of the following, which is not valid
backup hardware?
Stationary hard disk
 Whichtype of backup that backup files on a disk that has
changed since the last full backup?
Differential backup