VISSIÓN

• Our vision is focused to improve the optimization of our internal processes for the 2021
year, in this way we focus on the development of a better work structure that allows us to
improve:
• • our work culture
• • consumer experience
• • Environmental impact
• • commitment of our workers
• • Technological transformation.
• • Strong communities.
• The commitment of the organization to the development of the program is total, this is due to the fact
that it is making constant efforts to achieve the objectives associated with the program; The bank itself is
in a restructuring process focusing on optimizing its processes in such a way that it can manage and
comply with sections such as environmental impact, improve the user experience, improving its
operating platforms. form achieving that the users of the entity are increasingly satisfied, in addition to
generating suitable work environments for general business improvement.

The focus of our increased investment over three years is on four key areas to reach our objectives.
We are seeking to be:
• The best business bank
•A bank that is seeking out new and emerging growth opportunities
• An organisation that is known for great leaders, talent and culture
• Making our bank simpler and faster for our people and our customers
• The program is directly related to the mission and corporate values since it is
among the issues that are a priority for the bank and the development of its
operations, as well as the impact of its activities represents shareholders and
stakeholders.