TYPES OF

COMMUNICATION
 TYPES OF COMMUNICATION

There are two types of communication based on

channel;
• Verbal communication
• Nonverbal communication.
 VERBAL COMMUNICATION

Verbal communication refers to the form of

communication in which message is transmitted
verbally; communication is done by word of
mouth and writing.

Verbal Communication is further divided into, two

1. oral /spoken communication
2. written communication
 1. ORAL /SPOKEN
COMMUNICATION
In oral communication, Spoken words are used.
It includes
1. Face-to-face conversations
2. Speech
3. Telephonic conversation
4. Video
5. Radio
6. Television
 ORAL/SPOKEN COMMUNICATION USED
IN THE WORKPLACE

Spoken communication that is used in the

workplace include
• Conversations
• Interviews
• Counseling/helping colleagues
• Meetings
• Conferences
Influences on Oral Communication

In oral communication, communication is

influenced by
• Pitch
• Volume
• Speed
• Clarity of speaking.
 2. WRITTEN COMMUNICATION

In written communication, written signs or

symbols are used to communicate.
A written message may be printed or hand
written.
In written communication message can be
transmitted via,
• Letters
• Electronic mails
• Telegram
• Faxes
• Postcards
• Advertisements
• Reports
• Memos
 INFLUENCES ON WRITTEN
COMMUNICATION
Message, in written communication, is
influenced by the
1. Vocabulary and grammar used
2. Writing style
3. Precision
4. Clarity of the language used
Written Communication is most common form of
communication being used in business.
 NON-VERBAL COMMUNICATION

Nonverbal communication is behaviour, other than

spoken or written communication, that creates or
represents meaning.
In other words, it includes facial expressions, body
movements, and gestures.
Nonverbal communication is talking without
speaking a word.
 ELEMENTS OF NONVERBAL
COMMUNICATION
Nonverbal communication has the following
three elements:-
Appearance
Speaker: clothing, hairstyle, neatness
Surrounding: room size, lighting, decorations,
furnishings
Body Language
Facial expressions, gestures, postures and how
one stands is an important element of non
Verbal communication.
Sounds
Voice Tone, Volume, Speech rate