LISTENING & SPEAKING

SKILLS
WHAT IS SPEAKING?

The action of conveying information and expressing

one’s thoughts and feelings in spoken language

 Speaking is the act of generating words that can be

understood by listeners
EFFECTIVE SPEAKING SKILLS
1. Think before you speak
2. Know your message
3. Know something about your audience
4. Get to easier points
5. Use easy language and simple words
6. Illustrate with examples
7. Stick to the time schedules
8. Have the fact and respond well to questions
LISTENING
LISTENING
BACKGROUND
 Listening is an important process of receiving, recognizing
,understanding ,accepting and storing what we hear.
 the most important tool of communication.
 No communication is effective without listening.
 All the listeners are not alike.
 Listening depends on context ,purpose ,speaker and the
listener.
 Listening is quite different from hearing.
DEFINITIONS
 Active process of receiving oral Stimuli
 Process of recognition of sounds and voices with
attentiveness and willingness
LISTENING
It is a Process of
 Receiving
 Focusing
 Deciphering
 Accepting
 Storing
 EFFECTIVE LISTENING
 Varies depending upon the context, purpose, the speaker
and the listener;
While Listening we must Discriminate ,
Evaluate, Appreciate and React.
EFFECTIVE LISTENING
1. Discriminating Listening
2. Evaluating Listening
3. Appreciative Listening
4. Empathic Listening
DISCRIMINATIVE LISTENING 
 Discriminative listening is when the listener interprets and
assigns meaning to sound rather than to words.
 In discriminative listening, the listener interprets the
differences and nuances of sounds and body language.
 We learn to discriminate between sounds within our own
language early, and later are unable to discriminate between
the phonemes of other languages.
 This is one reason why a person from one country finds it
difficult to speak another language perfectly, as they are
unable distinguish the subtle sounds that are required in that
language.
EVALUATIVE LISTENING
 In evaluative listening, or critical listening, we make
judgments about what the other person is saying.
 We seek to assess the truth of what is being said.
 We also judge what they say against our values, assessing
them as good or bad, worthy or unworthy.
APPRECIATIVE LISTENING
 In appreciative listening, we seek certain information which
will appreciate, for example that which helps meet
our needs and goals.
 We use appreciative listening when we are listening to good
music, poetry or maybe even the stirring words of a great
leader.
EMPATHIC LISTENING
 Empathic listening is to listen with heart and soul, to keep
ourselves at the place of speaker.
TYPES OF LISTENING
 Pretended listening
It means pretending through expressions that listening is
taking place.
 Selective listening

It means listening only selected portion of message e.g

specific details ,facts, numbers, amounts etc.
 Attentive listening

It involves concentration and focus of the person receiving

message
 Listening for creativity

Such type of listening is done for creativity and comment.

PURPOSE OF LISTENING
 To get information
 To analyze the message
 To be inspired
 To improve communication
 To enjoy
BARRIERS
 Pre-judgement
 Overload of the messages
 Egotism
 Prejudice against the speaker
 Distractions
 Perception and Selective Listening
 Cultural Differences
 Improper attitude of the Speaker
REFERENCES
 https://tcagley.wordpress.com/tag/discriminative-listening/
#:~:text=Discriminative%20listening%20is%20when%20the,of%
20sounds%20and%20body%20language.
 http://changingminds.org/techniques/listening/types_listeni
ng.htm
 https://ocw.kfueit.edu.pk/uploads/files/ENGL-1119-Commu
nication-Skills-Ms--Numra-Qayyum-.zip