Memorandum and A

Communication Tool
in the Workplace
Presented to you by Elona O.
Pisao | BSES-1A
Memorandum
• Written to communicate
policies, procedures or related
official business with an
organization. It is often written
from one to all perspective.
Purpose of Memorandum

To inform To persuade or
call to action
 Memo Format

3. Title of the
1. Sender 2. Recipients
individual/s
6. Message
contains
5. Subject
4. Date declaration,
Line
discussion and
summary
Sample Memorandum
Tips to
have an
effective
memo
Tips to • Audience Orientation-
have an Always consider the
effective audience and their needs

memo
Tips to • Professional, Formal Tone-
have an Memos is an announcement
and the person sending
effective memo speaks for a part or all
memo of the organization
Tips to
have an • Subject Emphasis- The
subject should be clear and
effective concise
memo
Tips to
• Direct Format- The purpose
have an is clearly announced
effective
memo
A Communication Tool in
the Workplace
We all need
people who
will give us • Kailangan nating lahat ang
feedback. mga taong magbibigay sa
That’s how atin ng puna. Iyan ang
we improve. nagpapahusay sa atin.

-Bill Gates
 FEEDBACK

Liebler and McConnel (2004)

Keyton (2000) suggested explains that feedback can be an
that feedback is any Activities like market research, client
surveys, accreditation and employee
information that evaluation. Feedback should not be
individual receive about viewed as negative process, instead it
should be used as strategy to enhance
their behavior. goals, awareness and learning.
Forms of Feedback with
different Intent (Keyton
2000)
Forms of Feedback with
different Intent (Keyton
2000)

• Descriptive
Feedback- A feedback
that identifies or
describe how a person
communicates
Example scenario

For instance, Manager A asks Manager

B to comment on her behavior at a staff
meeting. B indicates that A was specific,
clear, and instructive on introducing the
staff to the computer database for
managing patient accounts. B provides a
descriptive feedback of A’s behavior at
the staff meeting.
Forms of Feedback with
different Intent (Keyton
2000)

• Evaluative Feedback-
A feedback that
provide an assessment
of the person who
communicates
Example scenario
In the above case, if
Manager B evaluates
Manager A’s behavior and
concludes that she is
instructive and helpful, and
that causes the staff to feel
comfortable when going to
A for help or asking
Forms of Feedback
with different
Intent (Keyton
2000)
Prescriptive Feedback- A feedback that
provides advice about how one should
behave and communicates
Example scenario
For example, Manager A asks
Manager B how she could
have made changes to better
communicate her message to
her staff. B suggests for A to
be friendlier and more
cooperative by giving the staff
specific times that A is
Four Levels of Feedback
(Keyton 2000)
Four Levels of Feedback
(Keyton 2000)

• Task or procedural Feedback-

Involves issues of effectiveness
and appropriateness that
includes the quality and
quantity of a group output
Four Levels of
Feedback (Keyton
2000)

• Relational Feedback-
Provides information
about interpersonal
dynamics within a
group
Four Levels of
Feedback (Keyton
2000)

• Individual
Feedback- Focuses
on a particular
individual in a group
Four Levels of
Feedback (Keyton
2000)

• Group Feedback-
Focuses on how
well the group is
performing