GEC063 – PURPOSIVE COMMUNICATION

FIRST SEMESTER AY 2023-2024

COMMUNICATION FOR WORK PURPOSES

1. Communication in the 2. Barriers to Communication in 3. Flow of Intraorganizational

Workplace the Workplace Communication in the Workplace

4. A Communication Tool in the 5. Written Communication

Workplace Materials for the Workplace
A communication tool in the workplace
• Feedback is any information that individuals received about their behavior (Keyton, 2000).
• It can also be in activities like market research, client surveys, accreditation, and employee evaluation (Liebler and McConnel,
2004).
• Feedback is not a negative process but a strategy to enhance goals, awareness, and learning.
 Forms of feedback with different intent
1. Descriptive feedback – identifies or describes how a person communicates
2. Evaluative feedback – provides an assessment of the person who communicates
3. Prescriptive feedback – provides advice about how one should behave or communicate
 Four levels of feedback
1. Task or procedural feedback – involves issues of effectiveness and appropriateness, specific issues include the quantity or
quality of a group output
2. Relational feedback – provides information about interpersonal dynamics within a group
3. Individual feedback – provides feedback that focuses on a particular individual in a group
4. Group feedback – provides feedback that focuses on how well the group is performing
activity
• Elaborate the form of feedback employed in each of the following.
1. A manager asks one of his employees to comment on his behavior during a staff meeting in their company. The
employee reports that his manager was specific, clear, and instructive in introducing the policies of their department to
his staff.
2. A manager evaluates another manager’s performance using an evaluation instrument. The manager indicates in his
conclusion that his fellow manager is helpful and lets his staff feel comfortable in the workplace.
3. The manager asks his clients how he could change himself to become a better communicator to his staff. The client
suggests that the manager should be more approachable and friendly in dealing with his staff.
Prefinal assignment 2
• Find a blog or online article with comments posted after the blog/article. Summarize the trend or themes found in the
comments and analyze them relating to the key concepts of feedback discussed in class.
• Submit your output to Canvas on or before its due date.