John Peter

SAP CRM Functional & Technical Consultant, SD, CS, C4C Consultant with 9 years above

experience in SAP and overall 13 years above experienc.
Hyderabad, Andhra Pradesh
➢ Have completed in the full life cycle of the implementation - preparation, blueprinting, realization
and deployment. 
➢ Have experience in architecting solutions using SAP components based on customer
requirements. 
➢ Exposure in SAP CRM Marketing, Sales, Service, Web Channel and Interaction Center Modules. 
➢ Undergone training on IS-UTILITIES. 
➢ Experience on Preparation of test plan, Manual and Automation test scenarios, test scripts, report
defects. 
➢ Created Automated Test Scripts to test the functionality of the application using SAP TAO and
QTP. 
➢ Involved and have knowledge in integration with SD, CS, BI, PORTAL, APO, PS modules and
Testing with HP Quality Center. 
➢ Have SAP HANA integration Knowledge.
Work Experience
SAP CRM CONSULTANT - Tech Specialist
Tech Mahindra Limited 
-
 
Hyderabad, Andhra Pradesh
October 2013 to Present
Responsibilities 
* One of the Solution Leader in the SAP CRM Compentency. 
* Providing solutions to the Business client on SAP CRM applications. 
* Interviewer for SAP CRM for Talent acquisition Department. 
* Functional and Technical Expert in the area of SAP CRM. 
* Testing consultant and Lead consultant in the projects.
SAP CRM Functional Principal Consultant
Kaar Technologies 
-
 
Chennai, Tamil Nadu
November 2012 to Present
Worked as SAP CRM Functional Consultant for Fujitsu Enterprise Solutions, Philippines from June
2012 to October 2012. 
• Worked as a SAP CRM 7.0 Functional Consultants for Wipro Infotech Ltd., Bangalore from Aug
'2010 to May 2012. 
• Worked as a SAP CRM 2007 Functional Consultant for HCL Solutions Ltd., Delhi from Dec '2008 to
Aug '2010. 
• Worked as a SAP CRM Associate Consultant for Robert Bosch, Bangalore from Sep' 2007 to Nov'
2008. 
• Worked as an Associate Consultant for L&T InfoTech, Mumbai from Aug '2005 to Aug' 2007. 
• Worked as Customer Call Agent for SerWiz Solutions Ltd -a TATA Enterprise from Mar' 2003 to Jun'
2005 
• Worked as Sales Executive for Hindustan Coca-Cola Beverages Pvt Ltd from Jan' 2001 to Feb' 2003
SAP CRM Functional Consultant
Kaar Technologies
November 2012 to February 2013
Project: Onsite-Implementation 
 
Responsibilities: 
* Involved in As-Is and To-Be Processes documentation, architecting solution, testing phases. 
* Involved in Unit Testing Plan and Test scripts. 
* Configured Middleware with ECC (OLTP) for replication of Organizational structure, Business
Partner, Materials and Condition types. 
* Worked on all components in Marketing, Sales and Service of CRM Enterprise. 
* Configured Sales with ECC Integration. 
* Configured Service with ECC Logistic Scenarios. 
* Adding new functionalities in the standard WEB UI screen as per the client requirement and also
working on SPRO configurations and settings. 
* BADI implementations and component work bench enhancements. 
* Triggering of events and mails based on client requirements using the workflow concepts. 
* Worked on Application Enhancement Tool (AET available in 7.0 version of CRM) used to add all
types of fields (input, dropdown etc) to the WEB UI screen directly without doing any coding in
component work bench. 
* Profound knowledge and work exposure in latest version of CRM i.e. SAP CRM 7.0. 
* Created new Navigation bar profiles, work centres, direct link groups, GENIL components, Custom
fields, component sets and BOL entities. 
* Enhanced the standard functionalities of WebUI like adding and populating fields and tables
of CRMusing AET and EEWB. 
* Enhanced the standard search functionality in CRM WebUI. 
* Added screens and views in the standard components and also custom Links to the home page of
WebUI. 
* Created custom Popup screens. 
* Creating and populating the values of fields like Drop down boxes, Search helps and check boxes
using the GETTER & SETTER methods.
SAP CRM Functional Consultant
Crystal Solutions Ltd 
-
 
Visakhapatnam, Andhra Pradesh
June 2012 to November 2012
Environment: SAP CRM 7.0 
Duration: June 2012 to Nov 2012 
Project: Onsite-Implementation 
 
Responsibilities: 
* Onsite assisted clients in the selection of Components, design and implementation of CRM modules
of SAP. 
* Involved in Business Process blueprinting and architecting a solution for existing processes
usingSAP CRM and SAP R/3. 
* Involved in gathering requirements, Configuration Values, To-Be Documents, and BPP. 
* Involved in Unit Testing Plan and Test scripts. 
* Configured Middleware with ECC (OLTP) for replication of Organizational structure, Business
Partner, Materials and Condition types. 
* Worked on Segment builder, Business Partner Segmentation and Target group 
* Defining Transaction types and Item Category Determination. 
* Loyalty Campaign Management and Reward Rule Management. 
 
* Created Product Catalog, Catalog Type, Catalog Variant, Catalog Views and Catalog Areas. 
* Configured Shop Administration Management and User Management. 
* Configured Business on Behalf Order Processing, Sales Contract and Contract Determination in
Webshop and Order Management Process. 
* Configured Payment methods in B2B Webshop.
SAP CRM Functional Consultant
Wipro InfoTech Ltd 
-
 
Visakhapatnam, Andhra Pradesh
August 2010 to May 2012
Environment: UPGRADATION FROM SAP CRM 5.0 TO SAP CRM 7.0 
Duration: Aug '2010 to May 2012 
Project: Onsite-Implementation & Up-gradation 
 
Responsibilities: 
* Onsite assisted clients in the selection of Components, Design and implementation of CRMmodules
of SAP. 
* Involved in Business Process blueprinting and architecting a solution for existing processes
usingSAP CRM and SAP R/3. 
* Involved in Testing and Scripts. 
* Segmented business partners into target groups based on their attributes as a part of campaign
management and survey suite process 
* Portal Integration and IPC Configuration 
* Creation of campaigns and execution of the campaigns via interaction channels. 
* Integrated Lead management to Opportunity, Opportunity to ECC Quotation & Sales Order. 
* Configured Activity Management and integrating customer surveys and evaluations to these
transaction types. 
* Configured ICSS Complaints & Returns Management. 
* Configured Web shop Management and User Management. 
* Configuring Auction via Webshop. 
* Created Product Catalogs and replicated to TREX. 
* Middleware setup with ECC.
SAP CRM Associate Consultant
Nissan Motors Co., Ltd 
-
 
Bangalore, Karnataka
September 2007 to November 2008
Duration: Sep' 2007 - Nov '2008 
Project: Implementation 
Responsibilities: 
* Studied and Evaluated client's business processes 
* Coordinated in AS-IS, TO-BE, BPP and End User Manuals 
* Participated in Developing, Testing, Production and Go-Live 
* Worked effectively process mappings designed & configured CRM systems 
* Customized the master data that includes, Organizational structure, Business Partners, Product and
Product Catalogs for Sales Scenarios 
* Applied the business knowledge for Marketing, Opportunity management and Product configuration 
* Worked on Segment builder and Business Partner Segmentation and Target group 
* Configured Master data and Basic functions for Partner determination, Transaction types, Item
Categories 
* Configured Marketing planning, Campaign management in the CRM system based on the process
requirements 
* Address the CRM compatibility issues with other SAP systems and modules 
* Configured Lead management, Opportunity management, Activity management 
* Configured Organizational Profiles and rules as per business specifications 
* Configured including Service Order management, Service Contract Management, Warranties, and
Complaint Management. 
 
Project 1:  
Client: Brutele, Switzerland.
Customer Call Center Agent
SerWizol Solutions Ltd 
-
 
Hyderabad, Andhra Pradesh
March 2003 to June 2005
Responsibilities: 
* Customer-focused customer service professional with strong in-bound and out-bound call center
experience 
* Deliver world-class customer service and build customer satisfaction and loyalty. 
* Provide effective and timely resolution of a range of customer inquiries 
* Complete ongoing training to stay abreast of product, service and policy changes. 
* Strike a positive and cooperative tone with both customers and coworkers 
* Increase the customer experience by providing information on new products, rate plans, and
services through up selling opportunities 
* Handled a high influx of inbound calls within a dynamic call center environment. 
* Managed multiple priorities and maintained effective results in a quota driven workplace. 
* Responded to customer inquiries and requests and resolved issues efficiently and professionally. 
* Exercised strong interpersonal communication skills with customers and department personnel.
Sales& Marketing Executive
Hindustan Coca-Cola Beverages Pvt Ltd 
-
 
Hyderabad, Andhra Pradesh
January 2001 to February 2003
Location: Hyderabad 
 
Responsibilities: 
* Trade management-Effective handling of CA, Distributors, Wholesalers and Super/SubStockists. 
* Ensure the promised ROI to the channel by minimizing the gap between Primary and Secondary
invoicing. 
* Concentrate on Range availability of SKUs in A/B/C class outlets. 
* Improvised route/beat planning for enhanced outlet coverage. -Average of 100 outlets per beat. 
* Retail Schemes and aggressive channel servicing to increase Secondary off take. 
* Consumer promotional activities to stimulate retail sales. 
* Effective management of Credit lines in the market 
* Maintaining stock inventory levels of the consignee agent and stockiest. 
* Increased Visibility, Merchandising and Shelf Space at the Point of Sale. 
* Ensure that Volume and Value growth are registered on a Period on Period basis. 
* Market Planning-Average Monthly Sales, Projection, Brand wise planning and * Handling marketing
& sale operations for achieving pre-set goals & market development efforts. 
 
Details 
• First Name & Last Name: Addakula John Peter 
• Email ID: johnpeter_25@yahoo.com 
• 
• Education & Year of Passing: B.B.A 
• Preferred Location: Anywhere 
• Notice Period: Immediately 
• Passport Number: H5011451 
• Available Time: Any time 
 
DECLARATION 
I declare that all the details furnished here are true to the best of my knowledge and belief. 
 
Thanking you, 
 
John Peter
Education
Bachelor in Business Administration
Chennai University - 
Chennai, Tamil Nadu
Master in Business Administration
Chennai University - 
Chennai, Tamil Nadu
Skills
SAP CRM (9 years), SAP SD (3 years), SAP CS (3 years), SAP ABAP (3
years), SAP CRMTechnical, Sap Abap Oops, SAP C4C (Less than 1 year), SAP UI5 (Less than 1
year)
Certifications
SAP Certified Application Associate – CRM Fundamentals with SAP CRM 7.0 Ehp2 Certificate
ID: 0013819626
Additional Information
TECHNICAL SKILLS: 
 
➢ Worked in SAP CRM Technical for the last project, SAP technical design, development and
implementation experience in Web UI and BSP's. SAP UI5 
➢ Implemented and proficient with different aspects of SAP CRM Technical including SAP CRM Web
UI enhancements and BADI implementations. 
➢ Worked on the concepts of CRM like EEWB, AET etc. 
➢ Experience and proficient with different aspects of SAP ABAP. 
➢ Reports, Function modules, ALV and Module pool programming 
 
TECHNICAL TRAININGS: 
 
• Recently underwent ABAP-WebDynpro and Workflow training after my resignation. 
• Undergoing SAP-BI.