CHAPTER IV

THE TOURISM AND

HOSPITALITY NETWROK AND
SUPPLY COMPONENTS
 Travel Industry
“composite of organizations, that are involve
in the development. Production, and
marketing of products and services to serve
the needs of the travelers”
*Gee, Choy, and Makens (1997)
DIRECT PROVIDER- refers to businesses that DIRECTLY
related to/with travel.
They are the ones who provide services, activities, and
products that are consumed and/or purchased by the
travelers.
> visible to the travelers.
SUPPORT SERVICES- includes SPECIALIZED services that lend
support to direct providers.
Also includes basic supplies and services such contract
laundry and contract food services.
Provide goods and services for both the traveler and for the
organizations that sell goods and services directly but not
exclusive to tourists.
TOURISM DEVELOPMENT ORGANIZATIONS- includes
planners, governments agencies, financial institutions, real estate
developers, and educational and vocational institutions.
Tourism and Hospitality
Supply Components

Five Main Categories

1. Natural Resources- things such as minerals, forests, coal, etc.
that exist in a place and can be used by people.
Some natural resources, such as natural gas and fossil fuel, cannot
be replaced.
Includes climate, landforms, terrains, flora, fauna, bodies of water,
and water supply for drinking, sanitation and other similar uses.
Physical Characteristics of Natural
Resources
1. Natural Scenery- the greater variety and uniqueness of
the scenery, the more appealing it is.
CROATIA

BATANES HINATUAN RIVER

Physical Characteristics of Natural
Resources
2. Comfortable Climate-
Comfortable Cold Climate- determined by the wind-chill
factor (used to express how temperature feels to the exposed
skin)
Comfortable Warm Climate- determined by the
humidity, temperature and wind.

The Alps, Switzerland Jeju Island, S. Korea Japan

Physical Characteristics of Natural
Resources
3. Environment- this may include bodies of water, natural
phenomena and the particular flora and fauna of a region.

Lake Geneva, Switzerland

2. Infrastructure- consists of all underground and surface
developmental construction of a region. Includes the following:
a. Water source and supply

b. Power
c. Communication
d. Sewage/Drainage
e. Healthcare/Hospitals/Medical Centers
f. Streets/Highways
g. Transportation Terminals (Air, Rail, Bus)
h. Security
 3. HOSPITALITY
RESOURCES

Refers to the general feeling of being

welcomed that the visitor/guests receive while

visiting a destination area.

Can be improved by training personnel

 • Aims to motivate service providers to be hospitable in dealing
with the tourists.
• Providing hospitable services will result to a more satisfied
tourist who will be inclined to return and recommend to others
through the word of mouth.
• Change of behavior is necessary, as well, that is brought by a
change in attitude and increase level of knowledge.
Hospitality Training
4. TRANSPORTATION
• A means for tourist to have an easy
access to a destination area, can be through
roads, rails, air travel and water. This also
includes special need such as road tolls,
gasoline stations, repairs, parking , car
rentals and charter, and scheduled bus
services.
LAND TRAVEL
1. Taxi and Limousine Service

2. Bus Service
LAND TRAVEL
3. Rail Services

4. Air Travel

Etihad A380 Aircraft Alitalia Airbus A330 PAL Economy Cabin

Economy
LAND TRAVEL
• Sea Travel

Top deck Symphony of the Sea (Royal

Caribbean Cruise ship)

Norwegian Escape

• Also termed as floating hotels or floatels

 5. Superstructures

ACCOMMODATION
 • By Target Market
• By Location
a. Commercial Hotels
b. Airport Hotels
a. City Center c. Suite Hotels
d. Residential Hotels
b. Suburban e. Resort Hotels
f. Bed and Breakfast Hotels
c. Airport g. Time-Share and
Condominium
h. Casino Hotels
d. Highways
i. Conference Centers
j. Convention Hotel
e. Resorts

HOTEL CLASSIFICATION
 HOTEL CLASSIFICATION
Classification on the basis of Duration of Guest Stay

• Commercial Hotel:  The duration of guest stay in these hotels

is short, ranging from a few days to a week
• Transient Hotel:  The duration of stay at transient hotels is
very short, a day or even less generally patronized by
transient travelers.
• Semi-Residential Hotel: The duration of stay may range
from few weeks to some months.

• Residential /Apartment Hotel:  residential hotels provide

accommodation for long duration. The duration of stay may
range from months to few years.

• Extended stay Hotels: These hotels are for those guests who

wish to stay for a long period (from few days to weeks) 
 HOTEL CLASSIFICATION
Classification on the basis of Level of Services

• Up-market / Luxury / World Class Services Hotels: These are

the hotels that caters the needs of the affluent people demanding luxury
and are not price sensitive. These hotels have following features:
a) Generally located in heart of the city or at very exotic location
b) Provides personalized services of highest standard
c) These hotels have many specialty restaurants with full-assisted
service
d) Top-end recreational facilities, such as golf course, tennis courts,
designer swimming pools with trained life guards, and other sports
facilities, shopping arcades, beauty salons, health spas with saunas and
Jacuzzi,
 HOTEL CLASSIFICATION

Classification on the basis of Level of Services

• Mid-market / Mid-range Services Hotels: These hotels offer

modest services without the frills and personalized attention
of luxury hotels, and appeal to the largest segment of
travelers.

• Budget / Economy Hotels: Budget hotels focus on meeting

the most basic needs of guests by providing clean,
comfortable, and inexpensive rooms. Also known as
economy or limited services hotels, they appeal primarily to
budget-minded travelers and groups.
 HOTEL CLASSIFICATION
Depending upon the facilities offers

Depending upon the facilities provided the hotels are

categorized under different star grading ranges from 1 to 5 star
hotels. There is another category of hotel coming up is 7 star
hotel with advances technology supplementary facilities and
services. Greater the facilities, higher the star rating.
 HOTEL CLASSIFICATION
Depending upon the facilities offers

As star hotel, which is the highest rating with provided

different facilities such as, center year condition, stander room
largest, world to world carpeting, 24 hour hot and cold water,
round clock room, service shopping arcades, swimming pool,
specialty restaurants. Including coffee shop, bar, disco, sport
facilities, health clubs, business center etc.

7-star hotel – Burj Al Arab, Dubai

6-star hotel – Cron Macao, China, St. Regis shanghai, China.
Palazzo Versace, AustraliaClassification on the basis of Level of
Services
TYPE OF ACCOMMODATIONS
Click icon to add picture

HOTELS