DIALOGO

Link Drive
https://drive.google.com/file/d/1CGQb_NNkK0cy308Kx-
xOYdQ5Q83s0qrR/view?usp=sharing

Presenta:
• Karina Herrera
• Elio Puma
• Antonio Faquita
KARINA: Good morning to all, ELIO, can you come to my office please?
ELIO: Was he calling me good morning?
KARINA: Yes, today you are going to Hong Kong to coordinate a reservation that I made a few
days ago so that it arrives as quickly as possible.
KARINA: The reservation you made was a thousand k95(NINETY-FIVE) masks at $
1,000(ONE THOUSAND DOLLARS)
KARINA: But there was a 10% discount if you applied a discount coupon.
KARINA: You have the discount coupon, the order reservation code is .33322211, your flight is
separated by 6 pm
ELIO: All clear KARINA, I'll go get ready
ELIO: Good afternoon sir, I come to coordinate the reservation of the order you make
ANTONIO: Good afternoon ELIO my name is ANTONIO representative of the
SECURITYEXPORT factory
ANTONIO: Could you give me the reservation number you made to look it up in the system and
review your
ELIO: Yes, the reservation number is 33322211,
ANTONIO: Well, Mr. ELIO, is the reservation I make for a thousand k95 masks?
ELIO: Yes, that's the reservation to make
ANTONIO: Right, I'll check it right away.
ELIO: I'll wait for you
ANTONIO: The K95 mask is successfully reserved, did you come to cancel the order?
ELIO: Yes, how much would the total be?
ANTONIO: The thousand masks are $ 900, not including shipping.
ELIO: How much does shipping cost?
ANTONIO: The shipping cost is according to the destination, could you tell me what the
destination is?
ELIO: The destination is Peru, department of Moquegua, district of Ilo.
ANTONIO: Right, the shipping cost would be $ 100 and the thousand masks would cost $
900.
ELIO: Ok, what is the payment method?
ANTONIO: The form of payment 50% when making the shipment and the other 50%
when arriving at the destination.
ELIO: Well, how long does it take to get there?
ANTONIO: : It takes about 2 to 3 weeks to arrive by boat.
ELIO: Ok, I'll tell the manager to authorize the 50% transfer
ELIO: * calls by cell phone * Good morning KARINA, could you transfer the amount of
500 dollars to the SECURITYEXPORT factory.
KARINA: Good afternoon ELIO, could you tell me what the payment details are?
ELIO: Yes, the payment that will be made is 50% of the cost and shipping of the k95
masks
KARINA: Right, how long did you tell him the order would arrive?
ELIO: The order placed will arrive in 2 to 3 weeks by ship.
KARINA: How much was the order total plus shipping?
ELIO: In total you will have to transfer the amount of 1000 dollars when the order arrives
KARINA: Ready ELIO, I will be communicating to distribute the orders that will arrive in
2 or 3 weeks, .
ELIO: See you KARINA, I'll take the flight back.

KARINA: Thanks for your work, have a good trip.