RECAP

 Physical barriers  Socio-psychological barriers

 noise  attitude & opinions
 environmental stress  emotions/bias
 subjective stress
 poor evaluation
 media used for communication
 Semantic barriers
 distrust
 vocabulary  poor retention, snap reactions
 fluency
 technical jargon Communication Barriers.mp4
 connotation/interpretation
 Pairs

 Script

 1: speak, 2: act

 One emotion
  Equilibrium theory: series of behaviour
determines interest/involvement

 Arousal theory: change in behaviour through

‘touch’
THEORETICAL
FOUNDATIONS  Functional theory: functions of non-verbal cues

 Adaptation theory: behaviour influenced by

social, biological, individual factors

1st Scientific study: The Expression of the Emotions in Man and

Animals (Charles Darwin)
 NON-VERBAL COMMUNICATION
 Kinesics: body
communication
 gestures
 postures
 facial expressions
 Oculesics: eye movement

 Proxemics: physical distance

and space
 Intimate zone: 0 to .5 m
 Personal zone: .5 to 1.2m
 Social zone: 1.2 to 3m
 Public zone: 3m
PREVIOUS SLIDE CONTINUES..

 Tactilics/Haptics: touch
language

 Chronemics: time

 Semiotics: signs and symbols

PREVIOUS SLIDE CONTINUES..

 Paralanguage:
 pace/rate
 voice modulation
 pauses
 volume
 tone
 pitch/intonation

Non-verbalCommunication Types
& Examples.wmv.mp4
 CONTEXTUAL
SIGNIFICANCE
 Spoken and unspoken discourses:
foundation

 Profession requires: competent

communicators, outcome predictors

 Ability to detect, analyse non-

verbal cues

 during client consultation

 to influence court officials
 credibility of witness
 LET’S PLAY

 Imaginary Courtroom
setting
 Lawyer: without using
paralanguage features and
gestures
READ and WATCH (suggestive list)

 ‘The Unspoken Dialogue: An Introduction to Nonverbal Communication’ by

Judee K. Burgoon and Thomas Saine (Houghton Mifflin Company 1978)

 ‘The Semiotics of Non-verbal Communication in the Attorney, Client

Consultation Process’ Thesis by Desan Iyer

 ‘Inherit the Wind’ a play by Jerome Lawrence and Robert E. Lee

 ‘My cousin Vinny’ an American comedy movie (1992) by Jonathan Linn

 https://www.countercurrents.org/nigam110814.htm
 TAKE AWAY

 Synchrony between the Verbal and non-verbal

 ‘Read’ between the lines

 Never forget to listen to the silence

 Listen empathetically, interpret wisely, speak emphatically