Riverside Medical Clinic  

818 Magnolia Ave, Corona, CA 92879

By Huda Khan
 Riverside Medical Clinic Urgent Care :

Company Overview
Riverside Medical Clinic, Inc. operates medical clinics offering healthcare services in California. The company offers adult
neurosurgery, allergies, audiology, cardiology, chiropractic, diabetes, robotic surgery, dermatology, ear/nose/throat,
endocrinology/diabetes, family practice, gastroenterology, health education, infectious disease, internal medicine, laser vision
correction, neurology, and nuclear medicine services. It also provides services in the areas of obstetrics and gynecology, occupational
medicine, oncology/hematology, ophthalmology, optometry, orthopedics and ortho surgery, pain management, pediatric
gastroenterologists, pediatric cardiology/neurology, pediatrics, pharmacy, plastic and cosmetic surgery, podiatrists, pulmonary,
radiology, rheumatology, urgent care, and urology. The company was founded in 1935 and is based in Riverside, California with clinic
locations in Moreno Valley, Corona, Jurupa Valley, Brockton/Riverside, Eastvale, Mission Grove, and Murrieta, California. Riverside
Medical Clinic, Inc. is a former subsidiary of Caremark Rx, L.L.C.
Dr. Steve Larson: Chairman and Chief Executive Officer

Ms. Judy A. Carpenter: President and Chief Operating Officer

Clinic Surroundings Observation
Summary and Observation
SUMMARY and OBSERVATION
DATA: Population
Data : Food stamps
Traffic Pattern to Clinic
 Statistic Reported Corona/100k California/100k National/100k
Crime incidents people people people

Total crime 3,878 2,329 2,998 2,837

Statistic Reported Corona/100k California/100k National/100k

incidents people people people

Murder 3 1.8 4.9 5.3

Rape 39 23.4 34.9 40.4

Robbery 74 44.4 139.6 102.8

Assault 69 41.4 265.9 248.5

Violent crime 185 111 445 386

Burglary 741 445.0 479.8 468.9

Theft 2,236 1,342.7 1,623.0 1,745.0

Vehicle theft 716 429.9 450.3 236.9

Property crime 3,693 2,218 2,553 2,451

Corona Employment Information
Index Corona California National

Income per capita $28,182 $31,458 $29,829

Median household income $72,309 $63,783 $55,322

Median income owner occupied $91,321 $86,568 $70,586

Median income renter occupied $43,851 $43,419 $35,192

Median earnings male $42,504 $36,599 $36,919

Median earnings female $28,433 $27,020 $26,250

Unemployment rate 5.1% 5.5% 4.7%

Poverty level 11.7% 15.8% 15.1%

Race
Estimated Median House (or Condo) Value in 2016 for:

●White Non-Hispanic householders: $365,706

●Black or African American householders: $387,206
●American Indian or Alaska Native householders: $449,070
●Asian householders: $396,536
●Native Hawaiian and other Pacific Islander householders: $431,017
●Some other race householders: $287,818
●Two or more races householders: $366,314
●Hispanic or Latino householders: $294,106
DATA: Travel time to work
DATA: Mode of Transportation
Restaurants

King's Fish House

Rumi's Restaurant
Kabob Hutt
TAPS Fish House & Brewery
Wood Ranch BBQ & Grill
Amore ristorante
The Toasted Barrel
Lamppost Pizza Main Street Brewery
BJ's Restaurant & Brewhouse
Islands Restaurant Corona
1.
DR. FURRATAN
 Interview
Today I am visiting Dr. Furratan and Dr. Deterville’s Clinic. This is a Pediatric Department located on the second floor of the first building. The
ground floor has offices of Primary care physicians. It is about 9:10 in the morning and I am planning to speak to one of the nurses Sylvia in
the clinic. Around 9:30 am Sylvia got a chance to speak to me. After I introduced myself to her and told her about my project she was eager to
help me. She told me that the normal clinic hours are from 8:30 am to 5:30 pm Monday to Friday. The morning hour from 8:30 am to 9:30 am
is reserved for Walk-ins. No appointment is necessary. Patients are served in the order they arrive. The only exception to that is the severity of
situation where they might be seen out of order or referred to urgent care or Emergency after a quick assessment. The rest of the day is
appointments only. Usually, after 3 pm, she takes phone messages and after discussing them with the doctor she returns the calls and
messages. Sylvia told me that this year they have been exceptionally busy during the flu season. They had a couple of waves of the flu Virus
which lead to an increased influx of Pediatric patients during Walk-In hours. The Clinic serves approximately 45 to 65 patients on normal days.
The number can almost double during flu season. Riverside Medical Clinic is a group of doctors working together. They have all major
specialties like pediatrics, OBGYN, Primary care, dermatology, ENT and an Urgent care with extended hours. The emergency cases are referred
to Corona Reginal Medical Center. Sylvia told me that almost all of their patients belong to middle socioeconomic status. They are all Insured.
Very few patients pay out of pocket upfront for their services. She said that the Primary care and orthopedic departments have a larger
population of elderly and retired. The rest of the departments serve a nice blend of community. Talking about the community outreach
programs she told me they have a community awareness program about childhood obesity. They also take part in California’s First Five.
SWOT ANALYSIS

In summary

Strengths: Extended business hours for busy individuals. Offering of classes for people to become more knowledgeable or certified, ie, CPR
classes.

Weaknesses: Faculty behavior to patients. Office Manager or HR person should be monitoring their behavior and professional etiquettes.

Opportunities: Hiring more people to meet demand of sick people, doctors, nurses.

Threats: Competition. When you can't give good service, people will leave and go elsewhere. When employees don’t care and it causes patients to
become more sick due to misdiagnosis or lack of cooperation for receiving copies of medical files. Everything comes at a cost, so in the process of
improving , the bottom line of this business will be affected.
Suggestions
According to yelp reviews, the manager of the clinic should be following up on personnel issues where the employees are being rude or giving out
incorrect information. Also they noted that many times they are on their cell phone chatting. HR definitely should look into the complaints.

Waiting times were also noted. A way to resolve this is to hire more doctors to accommodate the demand.

Add bike lanes to all the major streets in the area.Improve the availaibility of teen sex education and contraceptives to prevent teen pregnancy
and unsafe sexual practices since the clinic is located a couple of blocks away from a High School.
References