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Case Study Presentation

On “The Dabbawalas of Mumbai”

Submitted to: Presented by:

Dr. Anirban Mukherjee Rohit Binay Mahali(19)
Associate Professor Sachin Gaur(20)
RGIPT, Jais Amethi Sagarika Singh(21)
Shankar Jai Kisan(22)
Shivam Pandey(23)
Shivesh Sharma(24)
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Summary

The case study is about The Dabbawalas of

Mumbai. This is a type of buisness running in
Mumbai by some tiffin carriers and few
cotractors under Mumbai Tifiin Box Carriers
Association.
The tiffin carriers collect the tiffins from the
home of white-collar workers and deliver it to
the work place of these employees.
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Summary Continued..
The white collar workers finds the food at
roadside eateries and in restaurants
unhygienic, unhealthy and expensive.
The tiffin carriers deliver hot,
inexpensive, clean and home cooked food.
The tiffin carriers delivers the food in
three steps.

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Summary Continued..

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 Association
2 Staff Contractors

Mandal Committee  Enrolling new customers Trust Committee

 Arranging meetings

11 Elected Contractors 11 Elected Contractors

 Deals with brokering conflicts  Responsible for the operation of

 Adress potential contractors the courtesy In

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 Structure

Standards Heirarchy
 Each person completes its task
 Flat Hierarchy
 Share Beliefs about acceptable behaviour

Complexity Specialization Staff

 Limited different jobs  Low professionalism
 Low vertical, horizontal  Narrow range of tasks  No formal education or
and geographical  Increase task training
complexity interdependenced  Low administrative ratio

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Observations
Efficiency without technology
Simplified precision with networks
Regional accountability for issues
Promotion by election
Commitment matters more than
qualification
Limited delivery capacity

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Learnings
Understanding the logistical system that
can survive due to the culture in various
places.
How human resource management can be
used in this field of flat hierarchy of the
dabbawalas.

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Conclusion
The dabbawalas show that with the right
system, an organization doesn’t need
extraordinary talent to achieve
extraordinary performance. Even with less
technological advancements and resources
the dabbawalas have done a tremendous
job .

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