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 1-Social customer service is the new marketing
. 1-Social customer service is the new marketing
1-Social customer 1-Social customer service is the new marketing
service is the new marketing 1-Social customer service is the new marketing

1-Social customer service is the new

marketing

2-Social Media Marketing is

economical

.
Introductio
n
Social customer service is the
new marketing
Providing stellar customer
service is likely already a top
priority for every business.
 • for example, is the most
popular channel for
WhatsAp customer service on a
global front.
p
 -HELLMANN’S

• is one of the best examples to

show the impact of social
media on business.
 Social Media Marketing is economical

Many businesses are jumping into the Social Media Marketing as

its positive impact on brands and promises profitable success when
done properly. Social media marketing techniques target social
networks and applications to spread brand awareness.
Establishing a social media presence on major
platforms
Creating shareable content and advertorials
Benefits of social media

1-Brand
building

6-contant
creation and 2-Growth
distrubtion

5-Gaining
3-advertising
insights

4-
communicatio
n
Brand Builiding

 Increase brand awareness

 Humanize our brand
 Establish our brand as a
thought leader
 Stay top of mind
 Growth
• Increase website traffic
• Generate leads
• Boost sales
• Partner with
influencers
 Advertising

• Targeted advertising
• Retargeting

Communication

• Reputation management
• Crisis communication
• Customer and audience engagement
• Customer services and customer support
 Section
Gaining
Headerinsights
• Monitor conversations that are relevant to our brand

1
• Learn more about our customers
• Gauge sentiment around our brand
• Keep an eye on the competitions
• Stay on top of industry news
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Social media has both positive and negative impact on business, education, teenagers, society.
Social media marketing is an incredibly important tool in today's times. 71% of consumers who have a good experience when
interacting with brands on social media pass on their recommendations to their friends. However, there are certain downsides of
social media management & marketing that you need to be aware of if you do not want your company to collapse.
∙ With the use of Social Media, It is better to understand
the customer requirements.
Social Media helps in promoting the Business all over the
World.
∙ Social Media builds deals and client maintenance
through standard connection and auspicious client
benefit.
∙ Social Media provides rich customer experiences.
∙ With Social media monitoring you can gain key
information about your competitors.

With the help of social media, Sharing

contents about the Business faster and
e a s i e r.
∙ Social networking sites helps to make
new customers by providing various
f a c i l i ti e s .
∙ It helps to increase market insight
and expand out beyond your rivals with
online networking.
∙ It also helps to increase awareness
a m o n g c u s t o m e r s f o r b e tt e r
understanding of products.
In business, Social Media isn't totally hazard free in light of the fact that a significant number of the fans and supporters are
allowed to post their feeling on a specific association; the negative remark can lead the association to disappointment.
∙ Negative customer reviews are harmful.
∙ Highly time consuming.
∙ The web is crowded with more and more content.
∙ A mistake made on social media is hard to rectify.
∙ Many of the substantial association have succumbed to the programmers.
∙ The wrong online brand system can fate an organization, and put at a tremendous viral social drawback.
∙ Getting included with Social Media is extremely time consuming. As an association you ought to appoint a man to
dependably support your pages and profile with noteworthy substance.
∙ Most organizations experience issues measuring the consequences of web-based social networking promoting.
If you are a startup or small
business social media
marketing to promote your
business and save the
business money.

You should be
prompt in
responding to
online reviews
Click icon to add picture

The use of social media platforms to reach

more customers, engage with your
audience, and build brand awareness are
some of the positive impact of social media
on business. However, to avoid its negative
aspects of social media on your business
you can follow the suggested tips and be
careful when sharing content over social
media.
 Savvy nexus

ALKA Aya Magdy

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Ayesha Siddiquie
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