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Quality-Degree of A System

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Quality-Degree of A System

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Chandranath Chakraborty

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• “The degree to which a system, component,

or process meets (1) specified requirements,

and (2) customer or users needs or
expectations” – IEEE  The totality of features
and characteristics of a product or service that
bears on its ability to satisfy stated or implied
needs” – ISO 8402  Degree to which a set of
inherent characteristics fulfils requirements –
ISO 9000:2000

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