Professional Documents
Culture Documents
3. Policies
- These are basic guidelines for action.
-They indicated what is permitted and what is not permitted.
-These channel how management should order its affairs and its attitude toward
major issues
-They indicate the intent of those who guide the organization
-Policy statements: to ensure, to promote, to maintain, to be, to accept, etc.
4. Procedures
- These are series of related steps expressed in chronological order for a specific
purpose.
- These defines in step-by-step fashion the methods by and through which
policies are achieved.
- Outline precisely how a recurring activity must be accomplished.
- These are instructions as to how a particular thing should be done
- SOP – well-established formal procedures
5. Rules
- These are very specific actions to be taken with respect to a situation.