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  • Presentation MAM (Jul 19 Jul 25 2021)

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    ei monphyo
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    The document provides statistics on network operations for a local area network (LAN) in a given region (MAM). It includes the following information: - 56 on-site LAN operations issues were visited and resolved. - 31 customer appointment requests were pending, with 3 for fiber services. - Total outage times for different internet service groups, with 50th, 80th, and 90th percentile times ranging from around 22 hours to over 126 hours.

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    Presentation MAM (Jul 19 ~ Jul 25 2021)

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    The document provides statistics on network operations for a local area network (LAN) in a given region (MAM). It includes the following information: - 56 on-site LAN operations issues were visited and resolved. - 31 customer appointment requests were pending, with 3 for fiber services. - Total outage times for different internet service groups, with 50th, 80th, and 90th percentile times ranging from around 22 hours to over 126 hours.

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    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
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    5 views7 pages

    Presentation MAM (Jul 19 Jul 25 2021)

    Uploaded by

    ei monphyo
    The document provides statistics on network operations for a local area network (LAN) in a given region (MAM). It includes the following information: - 56 on-site LAN operations issues were visited and resolved. - 31 customer appointment requests were pending, with 3 for fiber services. - Total outage times for different internet service groups, with 50th, 80th, and 90th percentile times ranging from around 22 hours to over 126 hours.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 7

    3.

    On-Site LANOps Visited & Resolved (MAM)


    3 58 3
    56
    55

    2.5

    31 31
    30
    1.5
    27
    26
    25

    22

    1 1 1 1
    17
    16

    0.5

    1 1 1 1 1
    0 0 0 0 0 0 0 0 0 0 0
    0 0 0
    Mnet Plus Mnet Fiber BIZ Termination Request Resolved Count Visited TKT Count

    28 Jun to 4 Jul 5 Jul to 11 Jul 12 Jul to 18 Jul 19 Jul to 25 Jul Customer Pending Eng Pending

    Customer Appointment Pending-3 (Wireless – 0 / Fiber – 3)


    Onsite LAN OPs Resolved Township Summary (MAM)
    56

    31

    26

    17

    MAM
    Total Service Outage Time Summary for All Service Groups (MAM)

    126:27:52

    72:02:44
    67:47:34

    66:59:24

    49:06:08
    44:01:34

    42:50:54

    42:35:56
    40:56:30
    30:36:18

    29:38:02

    29:38:02
    27:15:51

    27:10:34
    26:58:45
    26:50:53

    26:51:24
    26:19:58

    26:17:28
    25:49:54

    25:18:18

    22:42:34
    22:10:39

    21:45:19

    50th Percentile 80th Percentile 90th Percentile 50th Percentile 80th Percentile 90th Percentile
    (Mnet) (Mnet) (Mnet) (Mnet Plus) (Mnet Plus) (Mnet Plus)

    28 Jun to 4 Jul 5 Jul to 11 Jul 12 Jul to 18 Jul 19 Jul to 25 Jul


    Total Service Outage Time Summary For Fiber Internet (MAM)

    126:27:52

    72:02:44
    53:50:29

    49:06:08

    42:35:56
    42:29:14

    40:59:17

    40:59:17
    30:36:18

    29:38:02

    29:38:02
    27:10:34
    26:58:45
    26:50:53

    26:51:24
    26:17:28
    26:02:55

    26:02:55
    26:00:45

    24:36:27

    24:21:20

    23:41:27

    22:42:34
    22:10:39

    50th Percentile 80th Percentile 90th Percentile 50th Percentile 80th Percentile 90th Percentile
    (Mnet) (Mnet) (Mnet) (Mnet Plus) (Mnet Plus) (Mnet Plus)

    28 Jun to 4 Jul 5 Jul to 11 Jul 12 Jul to 18 Jul 19 Jul to 25 Jul


    Total Service Outage Time Summary For Unlimited Internet (MAM) (Wireless)

    100:58:24

    100:58:24
    100:58:24
    67:47:34

    67:47:34
    67:47:34
    7:01:56

    7:01:56
    7:01:56
    3:31:51
    3:31:51

    3:31:51

    0:00:00

    0:00:00

    0:00:00

    0:00:00

    0:00:00

    0:00:00

    0:00:00

    0:00:00

    0:00:00
    0:00:00

    0:00:00

    0:00:00
    50th Percentile 80th Percentile 90th Percentile 50th Percentile 80th Percentile 90th Percentile
    (Mnet) (Mnet) (Mnet) (Mnet Plus) (Mnet Plus) (Mnet Plus)

    28 Jun to 4 Jul 5 Jul to 11 Jul 12 Jul to 18 Jul 19 Jul to 25 Jul


    Internal KPI Day Taken For Resolved (MAM)
    Thank You!!

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