Understanding Human

Relations
Lecture 12
What is Human Relation?
• A study of human problems arising from organizational and
interpersonal relations.
• It is the study of why our beliefs, attitudes, and behaviors
sometimes cause relationship problems in our personal lives
and in work-related situations.
Types of Relationships
• There are 3 types of relationships that an individual must manage.
1. Relationship within ourselves.
2. One-to-one relationships.
3. Relationship within a group.
Ten Commandments of Human Relations
• Speak graciously to people.
• Smile at people.
• Call people by first name.
• Be friendly and helpful.
• Be cordial.
• Be genuinely interested in people.
• Be generous with praise, be cautious with criticism.
• Be considerate of the feelings of others.
• Be thoughtful of the opinion of others.
• Be alert to give service.
To Maintain Good Human Relations
1. Give compliments and praises freely.
2. Be fair always.
3. Keep secrets.
4. Criticize or argue tactfully.
5. Admit your mistakes.
6. Recognize the merits of others' opinions.
7. Be grateful always.
8. Give credit to whom credit is due.
9. Be honest.