HOSPITAL

MANAGEMENT
SYSTEM
 TEAM
2
MEMBERS
▹ HARSH ▹ SANTHNI NADAR
NAIKDHURE ▹ SUDHA NADAR
▹ RISHIKESH ▹ DEVENDRA MOURYA
NAMBIAR
▹ SHOAIB SALIMULLA
▹ DEVIKA
▹ AJITHKUMAR NADAR
NAMBIAR
▹ DINESHKUMAR GANTA
▹ GAURI PATIL
 “Health is the greatest of all possessions; a pale
cobbler is better than a sick king.”
–Isaac Bickerstaff

3
”
4

HELLO!
We are here to
share our vision for
simple,fast & user-
friendly [HMS]
software
 ▹ IDENTIFICATION OF NEED
5
Existing System Details:-

In Hospital Management System, presently all Patient and staff

management operations are being done manually. Various Books and
Registers are maintained for entries about patient’s and staff enquiry,
registration, and fees submission. Final report preparation is very
cumbersome and time consuming, as even for a single Record, several
books have to be referred, in all immediate updating, validation, and
reporting is just too large.

This result in unnecessary delay in various operation of

organization and could be detrimental to the progress.

 Unique Selling Proposition
(USP)

1. Personalized Patient ACC

2. TELE Consultation & Medication
3. QUICK Inpatient Boarding & Billing
4.Ambulance & Emergency Vehicle Service
5
1. Personalized Patient ACC
Medical/Health Records, Vitals Tracking, Bed
Occupancy Ratio, OT Utilization Ratio, Performance
from Various Parameters & many more
2. TELE Consultation & Medication
Tele medicine, Tele radiology, Tele consultation &
community, Medical Camp & many more
7
3. QUICK Inpatient Boarding &
Billing
Patient Portal, Claims Management, Patient
Management (Outflow) & many more
4.Ambulance & Emergency Vehicle Service
Navigation Check Feature, Vehicle Availability Check
Feature, Automatic Parking Reservation & many more

1.MEDICAL STAFF
a) DOCTORS & SURGEONS
b) PATHOLOGISTS & RADIOLOGISTS MANAGEMENT
c) PHARMACIST
d) MED-INTERNS
e)NURSES & WARDBOYS
2.NON-PROFESSIONAL MED STAFF
a) RECEPTION STAFF
b) ACCOUNTS STAFF
c) CLEANING STAFF
d) CANTEEN STAFF
e) SECURITY STAFF
8
3.BOARD OF DIRECTORS 5.EXTERNAL STAFF
a)TRUSTEES a) TECHNICIANS
b)ADMINISTRATION b) MEDICINE & DRUGS
SUPPLIER
c)CHIEF DOCTORS c) MED-EQUIPMENT
VENDOR
4.THIRD PARTY PAYERS
a) INSURANCE COMPANIES 6.PATIENTS
b) NGO’s
c) GOVERNMENT 7.ACCREDITATION
ORGANIZATIONS
 Event Table
9
1.Temporal Events = 20

2. State Events = 29

3. External Events = 176

Total Events = 225

Total Stake Holders =21

 Event Table : (Doctors & Surgeons)
Sr
No. Event Trigger Source Activity Response Destination

10 1 Doctor Registration uploading doctors profile Doctor

uploading the personal details of
doctors details uploaded Doctors

Emp Log in with generated Validates the credentials and log in

2 Logging In ID & Password Doctor the Emp Emp Logged in Doctors
Applying for the personalized loan
3 Applying for Emp loan Employee Apply For Loan Doctor for Emp Applied for Loan Doctors
Checking Salary
4 statement Viewing salary details Doctor Employee checking his/her salary Salary details checked Doctors ,System
Checking the Working Employee Working days & Working days and Emp shifts will Working days and
5 Days and shifts Shift time Doctor be checked shifts checked Doctors ,System

Check the patients Viewing patients Pathology Pathological report of the particular Pathology reports
6 Pathology report reports Doctors patient will be checked checked Doctors
Doctors
Check the Appointments Viewing patients ,Reception Appointments of the patients will Appointments Doctors,receptio
7 of patients Appointment staff be checked Checked nist,patient

Check the patients Viewing health/medical Checking the previous medical Patients Medical
8 Medical records records of patients Doctors records of particular patient records checked Doctors
Allotting the admit room for Rooms allotted for Doctors
9 Admitting patients Alloting room for patients Doctors emergency patient patients ,patients
Consult patients through Video
10 Online consultancy Consulting patients online Doctors calls Consulted online Doctors
Application for Provident Applying for Provident Funds for
11 Apply for PF Fund Doctor Emp Applied for PF Doctors
Viewing Provident Fund Checking the status of the
12 Check the status of PF Status Doctor provident funds Status of PF checked Doctors

Arranging appointment Arranging appointment for Visiting Appointments

13 for visiting doctors Arranging appointment Doctor Doctors and surgeons arranged/not arranged Doctors
 Event Table: (Pathologists & Radiologists)
Sr No Event Trigger Source Activity Response Destination

11 1 Logging in
Emp logs in with
generated ID and Employee
Validates the credentials and
logs in the Emp
Emp logged in Employee
password
Employee applying for Applying for the personalized
2 Applying for Emp loan Employee applied for loan Employee
loan loan for Emp
Employee checking his/her Salary details Employee,Syste
3 Checking salary statement viewing salary Details Employee
salary details checked m
Checking the working Days Employee working days Working Days and Emp shifts working days and Emoloyee,Syste
4 Employee
and shifts and Shift Time will be checked shifts checked m
Checking weather the
Validating the patients details Verifying the patients Employee,
5 Employee prescription is for the particular Test confirmed
with doctors prescription Test details Patient
patients
Emp alloting Test time Timing for the Test will be Employee,
6 Alloting Test Time for Patients Employee Time Declared
for patients checked Patient
Employee,
7 Taking the Test for patients performing Test Employee Emp Taking the Test of patients Test complete
Patient, System

Emp Loading the

Updating the Result in Emp uploading the Test Rrsults Employee,
8 results in patients Employee Results uploaded
Patients module of Patients System
module
Status of Test is Checking weather Test is
9 Checking Test Status Employee Status Checked Employee
Checked performed or Not
Admitting patients in ICU Alloting room for Allotting room for the Rooms alloted for Employee,
10 Employee
room emergency patients emergency patients patients Patient
checking the machine Checking the working
11 Servicing the Machines Employee machine serviced Employee
status conditions of machines
Application for PF validation of Emp for claiming Applied for PF
12 Claiming Emp for PF Employee Employee
claiming PF claims
 Event Table: (Pharmacist)
12 Sr no Event
Trigger
Source Activity Response Destination
Pharmaceutical Pharmacists can add and edit Patient's previous prescribed
1 Reports patient"s profiles Pharmacist medicines are entered Patient's profile is updated Pharmacist
Delivery of Patient notifies about required The order placed by the patient Medicines are dispatched to
2 Medicines medicines Pharmacist is checked patient's adress Patient
Requests E-prescription of the New prescriptions is entered in
3 E-prescription patient Pharmacist patient' profile Patient's profile is updated Pharmacist
SMS & Reminder sent to patient to refill A alert/SMS to get their An alert/SMS is received by the
4 Notifications their prescription Pharmacist prescriptions refilled is sent patient Pharmacist
Load medicines with their cost The total cost of medicines
5 Sale Bill Pharmacist prescribed is calculated A bill is prepared. Pharmacist

Marks Patients whose payments

Charge are pending All the pending payment is The list of patient's payment
6 Accounts Pharmacist calculated pending is displayed Pharmacist
Ordering Detailed list of current stock List of the required medicines is Detailed list is provided for
7 Medicines Pharmacist displayed ordering medicines Pharmacist
Barcode Scanning barcode on medicines Barcode on the product is All data of the medicine is
8 Management for fast billing Pharmacist scanned displayed Pharmacist
Checking Expired stock in the pharmacy Tracks the expired stock in the A list of expired stock is
9 Expired Stock Pharmacist pharmacy displayed Pharmacist

List of all the stock in pharmacy

Stock Configure the sales and Track & List of the available and
10 Management Pharmacist Monitor stock ordered ordered stock is displayed Pharmacist
 Event Table: (Med-Interns)
Sr no. Event Trigger Source Activity Response Destination

13 1 Case Study
Saved case reports are
referred
Med
Interns
Previous case reports are saved
in software
Previous case
reports are displayed Med Interns
Notification is sent to Med Notify the interns on absence of Notifiaction is sent to
2 Notifications to Interns them to check on patient Interns the doctor Interns Med Interns
Med Shift timings are
3 Shift timings Check shift timings Interns Check their shift timings displayed Med Interns
Med Their stipend for the
4 Checking Stipend Check Stipend Interns Check their Stipend status month is displayed Med Interns
Med Patient's day to day condition is Patient's profile is
5 Patient Check-ups Check up of patients Interns monitered updated Med Interns
Med Application Status is
6 Applying for Leave Leave Application Interns Leave Application checked Med Interns
Emp Log in with Med Validates the credentials and log
7 Logging In generated ID & Password Interns in the Emp Logged in/out Med Interns
med -interns Med uploading the personal details of
8 Registration uploading doctors profile Interns doctors Details uploaded Med Interns
Check the patients Viewing patients Med Pathological report of the Pathology reports
9 Pathology report Pathology reports Interns particular patient will be checked checked Med Interns
Med Consult patients under doctors
10 consultancy Consulting patients Interns Supervision Consulted Med Interns
Med
can assist in medical Med Can assist medical camps set up Interns,Government
11 camps providing Assistance Interns by the government organization Assistance provided Organization
can enroll for Med
assistment in medical Med Succesful/unsuccesf Interns,Government
12 camps Assistance enrollment Interns can enroll for assistance position ul Organization
 Event Table: (Nurses & Ward Boys)
Sr No. Event Trigger Source Activity Response Destination
Nurses check Available / Not
14 1

2
Availability of room
Availability of
Enquiry about room
Enquiry about the available
Nurse
Nurse /
Lookup abailable rooms

Checks the medicine availability

Available
Available / Not
Nurse

Nurse
medicines medicine Pharmacist Available
Enquires about the availability Nurse / Ward Makes the arrangements for Available / Not
3 Arrange operation Nurse
of rooms for operation Boys operation Available
requests the labs availability
Nurse / Lab- Makes the record of the test and
4 Lab requirement Yes / No Nurse
for tests, scans etc assistant scans
Nurse / Patient Makes the report of
5 Report of patients Enquiry about patient detects Yes / No Nurse
/ Doctor active/deactive patient
uploading the personal details of
6 Nurse Registration uploading Nurse profile Nurse Details uploaded Nurse
Nurse
Emp Log in with generated ID & Validates the credentials and log
7 Logging In Nurse Logged in/out Nurse
Password in the Emp
Applying for Emp Applying for the personalized
8 Employee Apply For Loan Nurse Applied for Loan Nurse
loan loan for Emp
Checking Salary Salary details Nurse
9 Viewing salary details Nurse Employee checking his/her salary
statement checked ,System
Checking the Working Employee Working days & Shift Working days and Emp shifts will Working days and Nurse
10 Nurse
Days and shifts time be checked shifts checked ,System
Check the patients Viewing patients Pathology Pathological report of the Pathology reports
11 Nurse Nurse
Pathology report reports particular patient will be checked checked
Allotting the admit room for Rooms alloted for Nurse
12 Admitting patients Alloting room for patients Nurse
emergency patient patients ,patients
Applying for Provident Funds for
13 Apply for PF Application for Provident Fund Nurse Applied for PF Nurse
Emp
Check the status of Checking the status of the Status of PF
14 Viewing Provident Fund Status Nurse Nurse
PF provident funds checked
Can check doctors Checking status of Doctors Status of Doctors
15 Nurse Checking doctors Available or not Nurse
shifts status Shifts Shift Checked
 Event Table: (Reception Staff)
Sr.
No. Event Trigger Source Activity Response Destination
15 Logs in with id Gives email id or mob to Registered
1 Logging in &password Receptionist log in to system successfully/Error Receptionist

create a new record for Registered

2 patient Registration patient registration Receptionist registration successfully/Error patient,Receptionist

3 Patient Appointment Book Appointment Receptionist Create a Appointment Appointment Fixing Receptionist

Collecting the Taking the patient Patient details are

4 Taking patient Details details Receptionist personal details taken patient,Receptionist
sends the OTP to patient
verify the details of mob no or through email
5 Verifying the details patient Receptionist id OTP sents to patient patient,Receptionist

proof of Taking documents like

6 Proof of Documents documents Receptionist government id proof Document verified Patient ,receptionist

Status of
Checking the Checking the status of appointment is
7 Appointment Status status Receptionist appointment checked Receptionist
Doctor,
Appointment fixed through Checking the checking the slots or nurse,
8 doctors schedule status Receptionist availability of doctors Slots availability Receptionist
Doctor,
Patient wants to cancel the Lookup existing to cancel the nurse,
9 appointment appointment Receptionist appointment Appointment Cancel Receptionist
Patient,
Receptionist,
to verify the bank payment Accountant,
10 Billing Bill Payment Receptionist details type selected Bank
 Event Table: (Reception Staff)
16
Sr.
No. Event Trigger Source Activity Response Destination

medicines look up items medicines pharmacy,

11 availability of medicines availability Receiptionist availabilty available Receptionist
keeping a record on Emp tracking the Emp keep a track of Emp recorded
12 working days working days Receptionist working days successfully Receptionist
Applying for medical or paid Application status is Admin,
13 leaves Leave application Receptionist leave Application checked Receptionist
Application status is
14 Applying for loans/claims claims Application Receptionist Loan Application checked Receptionist
managing the slots/time of to check the Slots
15 working staff Lookup for slots Receptionist Managing available Receptionist

16 Logging out Logging out Receptionist logging out logged out Receptionist

keeping a record of
keeping a record of visiting keeping a record visiting Doctors and record maintained/not Receptionist,
17 staff arranged by doctors of visiting staff Receptionist surgeons maintained Doctors
 Event Table
(Account Staff)

17 SR No. Event
Managing Hospital Expenditure & Cash Flow
Trigger
Accountant manages
Source Activity
Acc Prepares the entire
Response
Records are
Destination

1 Records the Records Accountant Result Sheet Managed Accountant

Accountant calculates Calculates the Bill for Accountant,
2 Managing Inpatient Billing the Bill Accountant Services Provided Bill is Calculated Patient
Provides with Doc
Providing/Verifying required Documents for Accountant provides Required for Claim Docs are Accountant,
3 Bill Claiming to Insurance Provider the Docs Accountant Settlements Provided/Verified Patient
Keeping a check on Emp loans, Claims & Undergoing through the Keep a track of Emp Loan Records are
4 Settlement Records Records Accountant Records Tracked Accountant
Providing Accounting Results to the Admin Providing results to Provides (M/Q/A) results Result is Admin,
5 Management(M/Q/A) Admin Accountant to Admin Provided Accountant

Keeping Records on Emp's PF usage & Tracking the Emp Keep a track of Emp PF & Records are
6 Salary Account records (if necessary) Accountant Salary Account Records Tracked Accountant
Providing & Maintaining info about audit Providing Acc Info to Provides Audit related Accountant,
7 accounts by the CA's CA's Accountant info to CA's Info is Provided CA's

Accountants checking Salary Status is

8 Checking their Salary Statements their Salary Status Accountant Check their Salary Status Checked Accountant

Application Accountant,
9 Applying for Medical & Paid Leaves Leave Application Accountant Leave Application Status is Checked Admin

Application Accountant,
10 Applying for Emp Loans Loan Application Accountant Loan Application Status is Checked Admin
Claim Status is
11 Applying forEmp Insurance Claims Demanding for Claim Accountant Demanding for Claim Checked Accountant
Accountant,
Salary Status is Admin,
12 to Credit Salary of Employees Crediting the Salary Accountant Crediting the Salary Checked Emp
 Event Table: (Cleaning Staff)
Sr. No. Event Trigger Source Activity Response Destination
staff login with their ID Cleaning
18 1 Logging in/out and password staff Logs in the staff member
Promotion of hygiene by
Logged in Cleaning staff

Check rooms for Displays rooms/ward Cleaning maintenance of sanitary Rooms

2 sanitation that require sanitation staff condition. available Cleaning staff
Checking rooms to be Displays rooms/ward
cleaned after patient is that require urgent Cleaning Checks which rooms are available Rooms
3 discharged cleansing staff for urgent cleansing available Cleaning staff
Displays the staff about the
checking for cleaning Shows the list of Cleaning cleaning materials and equipments Equipment
4 equipment equipment available staff available in stock available Cleaning staff
Cleaning staff status
5 applying for paid leave leave application staff leave application check Cleaning staff
Working days
Checking the Working Cleaning Staff Working Cleaning Working days and Emp shifts will be and shifts
6 Days and shifts days & Shift time staff checked checked Cleaning staff
Employee Apply For Cleaning Applying for the personalized loan Applied for
7 Applying for Emp loan Loan staff for Emp Loan Employee
Application for Cleaning Applying for Provident Funds for
8 Apply for PF Provident Fund staff Emp Applied for PF Employee
Viewing Provident Fund Cleaning Checking the status of the provident Status of PF
9 Check the status of PF Status staff funds checked Employee
Checking rooms to be Displays rooms/ward
cleaned before patient is that require urgent Cleaning Checks which rooms are available Rooms
10 admitted cleansing staff for urgent cleansing available Cleaning staff
request Cleaning staff,
requesting for new Demanding new Cleaning requesting for new cleaning granted/rejecte Admin, Accountant,
11 cleaning equipments equipments staff equipments d vendors
providing account staff
with equipments Providing equipment Cleaning Cleaning Staff ,
12 expenditures expenditure staff equipment expenditure is provided Yes/no Account Staff
 Event Table: (Canteen Staff)
SR
19 NO. Event Trigger
Staff wants to check the Checking records of the
Source
Canteen
Activity
Checks whether the records has
Response
Records has been saved
Destination

1 records of the canteen canteen staff been saved properly Successfully Canteen staff
Can check the Enquire about existing Canteen Confirmation of stock
2 availability of stocks stocks availability staff Lookup availability of stock availability Canteen staff
Can check the presence Enquire about all the Canteen Checks whether all the employees
3 of staffs staffs staff of the canteen are present or not present/absent Canteen staff
Checking what needs to
be added to the menu Canteen Preparing and selecting more new New items has been added
4 Can prepare Menu Card card staff items accoring to the rate to the menu card Canteen staff
Canteen Canteen staff
Take orders for admitted Checking what needs to staff,Patie Selecting between healthy foods, What wanted is selected it Nurse,
5 patients be ordered nt fruits or juices can be either of the things Patient
Staff wants to check the (Yes/No) item available
6 availability of food items Enquiry of the items Patient Look up item availability details Patient
Patient wants to order Enquire about existing Patient,Nu
7 food foods availability rse Lookup food availability Food ordered/Failed Patient,Nurse
View status of ordered Canteen confirmed items has been served Patient,
8 Can confirm order status items staff to the customer Order is placed Canteen staff
Patient wants to cancel Patient,Canteen
9 the orders Lookup existing order Patient Cancel the order Order has been cancelled staff
Customer wants to pay
10 bill Bill payment Patient verify debit or credit card/cash Payment Successful/Error Patient,Cashier
Can check salary Canteen Response
11 statements Salary status is checked staff Enquiry about the salary sent/unsuccessful Canteen staff
Emp Log in with Canteen Validates the credentials and log
12 Logging In/out generated ID & Password staff in the Emp Emp Logged in Canteen Stafff
 Event Table
(Security Staff)
20 Sr.
Event Trigger Source Activity Response Destination
No.
Logging In/out of employees can sign in and
1 security records the entry of employees entry successful/error security
Emp sign out
Keeping track of cars attendees can park their records the entry of the car
2 security parked successfully/not security
parked car in parking lot parked in the parking lot

Checking the
Employee Working days & Working days and Emp shifts will Working days and shifts
3 Working Days and security Security
Shift time be checked checked
shifts

Applying for Emp Applying for the personalized

4 Employee Apply For Loan security Applied for Loan security
loan loan for Emp
Applying for they can get their insurance
5 they can claim insurance security claim successful/not security
Insurance papers ready

they can apply for holidays and

6 Applying for leaves they can apply for holidays security Leave sanction/not security
their holidays will be recorded

Application for Provident Applying for Provident Funds for

7 Apply for PF security Applied for PF security
Fund Emp
Check the status of Viewing Provident Fund Checking the status of the
8 security Status of PF checked security
PF Status provident funds
maintaining log of
9 keeping record of visitors security keeping record of visitors Visitor list updated security
visitors
 Event Table
(Trustees)

21
Sr. No. Event Trigger Source Activity Response Destination

providing funds for the funds will be provided to the Transaction

1 Providing Funds hospital trustee management successful/not trustee

Giving funds to the

management for funds will be provided for advanced Transaction
2 Maintaining Facilities improving facilities management hospital facilities successful/not trustee
Uphold legal and
regulatory obligation Checking whether the to make sure that the money
3 to charity currency is white or not trustee is legal legal/illegal trustee

To be accountable and displaying a proper to make sure that it displays the amount is
4 charitable amount trustee current amount as follows trustee

asking patients for the

feedback to maintain its feedback session so that they can
5 Feedback of hospital reputation patients do changes to hospital rate us trustee

virtual meeting with board by

they can conduct trustees and sending notice through their own
meeting virtually with board software and conduct meeting with
6 Conduct meeting their own software members their own join meeting trustee
 Event Table: (Administration Management)
22 Sr
no.
Events Trigger Source Activity Response Destination
Salary Payment of all the Administration Administration
1 Salary Payment Enter salary of the employee Salary payment is done
employees Management Management
Hospital Supervise daily administrative Administration Check the software for daily The activies of the day Administration
2
Management operations Management updates are checked Management
Database Handling the database of the Administration Enter new information in the The database is Administration
3
Management hospital Management database updated Management
Budget Monitor expenses and suggest Administration Check the day to day The expenses are Administration
4
Management cost-effective alternatives Management expenses checked and updated Management
Work Administration The work schedules are Administration
5 Enter the work schedules
Schedules Prepare work schedules Management updated Management
Employee Monitor administrative Administration Enter the records of The employee records Administration
6
Record Employee's performance Management employee are updated Management
Check queries from doctors, Administration Answer for queries in the All queries are Administration
7 Queries
nurses and healthcare staff Management software answered Management
Budget Create quarterly and annual Administration Enter the Quaterly and Quaterly and annaul Administration
8
Records budgets Management Monthly budgets budgets are created Management
Granting administration Application Status is Administration
9
Leaves Leave Application Management Leave Application checked Management
Granting Promotions to Administration Enter the new designation of Administration
10 Promotion Designation is updated
employees on basis of their work Management employee Management
 Event Table: (Administration Management)
23

Sr
Events Trigger Source Activity Response Destination
no.
Hiring new employees and Administration Enter the designation of Designation is Administration
11 Placement
staff Management employee entered Management
Administration Terminate employee The employee is Administration
12 Termination Terminate employee contract
Management contact terminated Management
Application for Provident Administration Applying for Provident Administration
13
Apply for PF Fund Management Funds for Emp Applied for PF Management
Check the Viewing Provident Fund Administration Checking the status of the Administration
14
status of PF Status Management provident funds Status of PF checked Management
Applying for Administration Applying for the Administration
15
Emp loan Employee Apply For Loan Management personalized loan for Emp Applied for Loan Management

Checking Administration Administration

16 Salary Employee checking Salary details
Management Management
statement Viewing salary details his/her salary checked
Administration Administration
17 Logging Emp Log in with Validates the credentials
Management Management
In/Out generated ID & Password and log in/out the Emp Logged in/out
 Sr No. Event
Event Table: (Chief Doctors)
Trigger Source Activity Response Destination
Patients history will Patients will be treated registered

24 1

2
Keep the records of patients

Keep a track on interns

be recorded
Interns performance
Will be tracked
patients

interns
accordingly
Interns will be given training and
their performance will be noticed
successfully/not chief doctors

pass/fail chief doctors

Doctors will be Will be discussing with the
Assign the rank to doctors promoted as well as doctors, management regarding the Promotion, transfer,
3 as per their performance demoted management promotion of doctors demotion chief doctors
Have a check on each Doctors shift will be There will be an eye on each
4 doctors shift checked doctors doctor entry recorded/error chief doctors
Maintains the hospital with Will check the defaults are
the fund provided by requirements needed management To make sure that they use the constructed
5 trustees in hospital , trustees funds in right way successfully chief doctors
Recruiting new doctors or
Will recruit new chief calling new surgeons according recruitment
6 Recruiting new doctors doctors doctors to the needs successful/not chief doctors
uploading doctors chief uploading the personal details of
7 Doctor Registration profile doctors doctors details uploaded chief doctors
Emp Log in with
generated ID & chief Validates the credentials and log
8 Logging In/out Password doctors in the Emp Emp Logged in/out chief doctors
Employee Apply For chief Applying for the personalized
9 Applying for Emp loan Loan doctors loan for Emp Applied for Loan chief doctors
chief Employee checking his/her Salary details Chief
10 Checking Salary statement Viewing salary details doctors salary checked doctors
Checking the Working Days Employee Working chief Working days and Emp shifts Working days and
11 and shifts days & Shift time doctors will be checked shifts checked chief doctors
Application for chief Applying for Provident Funds for
12 Apply for PF Provident Fund doctors Emp Applied for PF chief doctors
Viewing Provident chief Checking the status of the
13 Check the status of PF Fund Status doctors provident funds Status of PF checked chief doctors
Arranging appointment for Arranging chief Arranging appointment for Appointments
14 visiting doctors appointment doctors Visiting Doctors and surgeons arranged/not arrangedchief doctors
 Event Table
25 (Insurance Companies)

Sr. No. Event Trigger Source Activity Response Destination

Documents Insurance Documents Required for claim Insurance

1 requirement To demand for Documents Companies verification Available Companies

Tracking a record for previous Insurance Keeping tracks of previous Available / Insurance
2 Record Tracking claims Companies claims Unavailable Companies

Insurance
Renewing the Policies For Insurance Renewing the Policies For Companies,Emp,Ad
3 Policy Renewal Hospital Employees Companies Hospital Employees Yes/No min

Insurance
Companies,
Upgradation & Upgradation & Changing in the Insurance Upgradation & Changing in the Emp,
4 Changing existing Claims & Policies Companies existing Claims & Policies Yes/No Admin
 Event Table
26 (NGO’s)

Sr.
No. Event Trigger Source Activity Response Destination

Enquiring about NGOs, Admin

NGOs benefitting Taking info of Enquiring about NGOs Provided/Unpro Patients &
1 patients NGOs be NGOs benefitting patients vided receptionist

organising social post on social help raise awareness

2 media campaign media NGOs for a cause Yes / No NGOs

conferences and Arranging Arranging conferences for

3 seminars conferences NGOs doctors and nurses Yes / No NGOs

providing health accessibility of getting health insurance

4 insurance schemes health insurance NGOs accessible for needy patients Yes / No NGOs,patient

providing medicines Providing Making possible for patients to Available / Not

5 at low cost medicines NGOs afford medecines Available NGOs, patients
 Event Table
(Government Organizations )
27
Sr.
No. Event Trigger Source Activity Response Destination

can enquire the hospital

management regarding donation Enquire about Government Enquire about Interested/not Government
1 camps donation camps organization donation camps interested organization

can set up the donation camps along Setting up donation Government Setting up donation Government
2 with hospital management camps organization camps granted/not organization

Government
Providing benefits regarding providing medical Government providing medical organization,
3 government medical schemes scheme benefits organization scheme benefits granted/not admin

Government
update about government regulation Government organization,
4 on hospital management updating info organization updating info info updated admin
 Event Table
(Technicians)
28 Sr No Event Trigger
Emp logs in with
Source Activity Response Destination

generated ID and Validates the credentials Successful/ Technicians,

1 Logging in/out password Technician and logs in the Emp Unsuccessful Administration
Employee applying for Applying for the Technicians,
2 Applying for Emp loan loan Technician personalized loan for Emp applied for loan Administration
Employee checking Salary details Technicians,
3 Checking salary statement viewing salary Details Technician his/her salary details checked Administration
Checking the working Days Employee working days Working Days and Emp working days and Technicians,
4 and shifts and Shift Time Technician shifts will be checked shifts checked Administration
Analyzing the machines
5 Detalis Machines Details Technician Analyzed machine Details status Checked Technicians
Hardware issue will be Solving all Hardware issues
6 Solving Hardware issue checked Technician in lab Problem solved/not Technicians
Equipment will be Ordering the necessary Technicians,
7 ordering equipments ordered Technician technical equipment Equipments ordered Supplier
Application for PF validation of Emp for Applied for PF
8 Claiming Emp for PF claiming Technician claiming PF claims Technicians
9 applying for paid leave leave application Technician leave application staff status check Technicians
Servicing the Machines on
10 Monthly service maintenance Machines servicing Technician monthly basis Serviced Technicians
providing account staff with Providing equipment equipment expenditure is Technicians,
11 equipments expenditures expenditure Technician provided Yes/no Account Staff
 Event Table
(Med-Drugs Supplier)
29

Sr No Event Trigger Source Activity Response Destination

Can check the Enquire about the available Available /Not

1 Employee Checks the medicine availability Employee
availability of medicines medicines available

Checking the supply Employee,

2 Supply details Details of all Supplies Employee Checked
Details monthly Administration

Checking weather order supplies

3 Supply Status Checking the supply status Employee Yes/No Employee
has reached or Not

Validation of items in Validating all the item

4 Listing the available items Employee Items checked Employee
supply in the supply

Including all the Items that

5 Prepare the Supply Item listing Employee Item selected Employee
needs to be Supplied
items

6 Cancellation of Supply Cancelling the order Employee Cancelling the supply Supply cancelled Employee
 Event Table
(Med-Equipment Vendor)

30
Sr No Event Trigger Source Activity Response Destination
Emp logs in with
generated ID and Validates the credentials and
1 Logging in password Employee logs in the Emp Emp logged in Employee
Employee applying for Applying for the personalized Employee,
2 Applying for Emp loan loan Employee loan for Emp applied for loan Administration
Checking salary Employee checking his/her Salary details Employee,
3 statement viewing salary Details Employee salary details checked Administration
Checking the working Employee working days Working Days and Emp shifts working days and Employee,
4 Days and shifts and Shift Time Employee will be checked shifts checked Administration
checking the supply Details Employee,
5 supply details Details of all Supplies Employee monthly checked Administration

Checking weather order

6 Supply Status checking the supply status Employee supplies has reached or Not YES/No Employee
validation of items in Validating all the item in the
7 supply listing the available items Employee supply Items checked Employee
Prepare the Supply Including all the Items thay
8 items Item listing Employee needs to be Supplied Item selected Employee

9 Cancellation of Supply Cancelling the order Employee Cancelling the supply Supply cancelled Employee
validation of Emp for claiming Applied for PF Employee,
10 Claiming Emp for PF Application for PF claiming Employee PF claims Administration
 Event Table: (Patients)
Sr. No. Event Trigger Source Activity Response Destination
Create new record for Registered
1 New patient registration Patient registration Patient patient registration successfully/Error Patient ,Receptionist
31 2
Patient wants to pay the
bill Bill Payment Patient
Verify bank details and
debit Payment successful/Error
Patient, Receptionist,
Accountant, Bank
Patient, doctor,
Patient wants to add Insert record from Insert new record for receptionist, Nurse/ ward
3 history new patient Patient the patient Insertion successful/Error boys
Patient requests new Book new Appointment on date/no Patient ,doctor ,nurse,
4 appointment appointment Patient Create an appointment appointment available receptionist
Patient wants to Lookup existing Update the Appointment successfully Patient ,doctor, nurse
5 reschedule appointment appointment Patient appointment rescheduled/Failed ,receptionist
Patient wants to cancel Lookup existing Cancel the Patient ,doctor, nurse,
6 appointment appointment Patient appointment Appointment cancelled receptionist
Enquire about
Patient wants to order medicine Patient,
7 medicine availabilty Nurse, Lookup item availibility Medicine booked/Failed Patient ,receptionist
Patient wants to fill the Insert into new Create new admission Admission form filled Patient ,doctor, nurse
8 admission form admission Patient form successfully/Error ,receptionist
Apply for insurance check check the details of the Patient, Accountant
9 claim requirements Patient patient and validate it Claim Accepted/Rejected Receptionist
Patients Can give a Feedback given by a
10 feedback Feedbacks Patient patients Patients feedback noted Patients, Admin
Patients wants to know Lookup doctors Check the qualification Displays Doctors
11 info of doctors qualification Patient of Doctors qualification Patients
Patients wants to know Lookup hospital View details of hospital Displays Hospital
12 the facility in the hospital Infrastructure Patient infrastructure infrastructure Patients
patients can order food Enquire/order food ordering food from Food ordered
13 from canteen from canteen Patient canteen succcesful/failed Patients, Canteen staff
Lookup Hospital
Patients can view room View details of hospital Displays Hospital room
14 hospital room's details details/services Patient rooms details Patient
Patients can enquire Enquire about Lookup Doctors Displays Doctors
15 about doctors schedule Doctors sachedule Patient schedule schedule Patient
 Event Table
(Accreditation)
32

Sr.
No. Event Trigger Source Activity Response Destination

Inspecting the hospital

ambiance, services and Approved/
1 Inspection management Accreditation Hospital Inspection unapproved Accreditation

Accreditation Graded
Rating the Rating the hospital based on Rating the hospital based Successful/ Accreditation,
2 hospital inspection on inspection Unsuccessful Admin

Notified
Notifying about Providing date for the upcoming Providing date for the successful/ Accreditation,
3 inspection inspection Accreditation upcoming inspection Unsuccessful Admin
 ER-DIAGRAM

33
 Collaboration Diagram
34
35 GANTT CHART
 Module
▹ Login module
36 ▹ Online module
▹ Availability Module
▹ Appointment Module
▹ Payment Module
▹ Billing Module
▹ Drug management module
▹ Feedback Module
▹ Staff Management Module:
▹ Lab & Test Module:
▹ Tech Module:
▹ Canteen Module
▹ Insurance & Claims Module:
 USE CASE DIAGRAM
37 (Doctors & Surgeons)
 USE CASE DIAGRAM
(Pathologist &
38 Radiologist)
 USE CASE DIAGRAM
39 (Med-Interns)
 USE CASE DIAGRAM
40 (Pharmacist)
 USE CASE DIAGRAM
41 (Nurses & Wardboys)
 USE CASE DIAGRAM
42 (Reception Staff)
 USE CASE DIAGRAM
(Accounts Staff)
43
 USE CASE DIAGRAM
44 (Canteen Staff)
 USE CASE DIAGRAM
45 (Cleaning Staff)
 USE CASE DIAGRAM
46 (Security Staff)
 USE CASE DIAGRAM
47 (Chief Doctors)
 USE CASE DIAGRAM
(Administration Management)
48
 USE CASE DIAGRAM
49 (Trustees)
 USE CASE DIAGRAM
50 (Ins Companies)
 USE CASE DIAGRAM
51 (NGO’s)
 USE CASE DIAGRAM
(GOVT
52 ORGANISATION)
 USE CASE DIAGRAM
53 (TECHNICIANS)
 USE CASE DIAGRAM
(MED & DRUGS
54 SUPPLIER)
 USE CASE DIAGRAM
(MED & EQUIPMENT
55 VENDOR)
 USE CASE DIAGRAM
56 (PATIENTS)
 USE CASE DIAGRAM
57 (ACCREDITATION)
 SEQUENCE DIAGRAM
(Doctors & Surgeons)
58
 SEQUENCE DIAGRAM
(Pathologist &
59 Radiologist)
 SEQUENCE DIAGRAM
60 (Pharmacist)
 SEQUENCE DIAGRAM
61 (Med Interns)
 SEQUENCE DIAGRAM
62 (Nurses & Ward boys)
 SEQUENCE DIAGRAM
63 (Chief Doctors)
 SEQUENCE DIAGRAM
64 (Administration Management)
 SEQUENCE DIAGRAM
65 (Trustees)
 SEQUENCE DIAGRAM
66 (Med Equipment Vendor)
 SEQUENCE DIAGRAM
(Medicine & Drugs
Supplier)
67
 SEQUENCE DIAGRAM
(Technician)
68
 SEQUENCE DIAGRAM
69 (Reception Staff)
 SEQUENCE DIAGRAM
(Account Staff)
70
 SEQUENCE DIAGRAM
(Canteen Staff)
71
 SEQUENCE DIAGRAM
72 (Cleaning Staff)
 SEQUENCE DIAGRAM
73 (Security Staff)
 SEQUENCE DIAGRAM
74 (Insurance Companies)
 SEQUENCE DIAGRAM
75 (GO’s)
 SEQUENCE DIAGRAM
76 (NGO’s)
 SEQUENCE DIAGRAM
77 (Patient)
 SEQUENCE DIAGRAM
78 (Accreditation)
1.MEDICAL STAFF
a) DOCTORS & SURGEONS
b) PATHOLOGISTS & RADIOLOGISTS
c) PHARMACIST & MED-INTERNS
d) NURSES & WARDBOYS

Let’s start with the first set of slides

79
80 1-a) DOCTORS & SURGEONS
Check the patients medical history and reports, cure patients
ailments and add the patients new information .
Benefit : Provided Professional Consultancy for Emergent & Non-
Emergent Cases

1-b) PATHOLOGISTS &

RADIOLOGISTS
Details of Infrastructure Various Tests available, Data of tests
conducted, Data of external lab tests and their reports
radiology modules performs various test facilities like X-Rays,
MRI’s etc.
Benefit : Can view the various test requisitions received from
different wards.
 1-c) PHARMACIST & MED-INTERNS
Pharmacy keeps the maintenance of inventory for the
medicines
81 Benefit : Providing the supply of medicines according to the
prescriptions of Doctors & corresponding billing at Ease
->Interns work as a Doctor undergoing training Clinical
responsibilities but under supervision
Benefit : 24*7 assistance provided

1-d) NURSES & WARDBOYS

Nurses provide assistance to the Doctors & Surgeons and look
after the patients medical health checkup routine as specified by
the Doctors
Benefit : Constantly monitoring the Patient and looks after the
patients medication intake Scheduling Operations as per
Scheduled
->Maintenance of Patients hygiene by providing beds ,bandages.
redressing & look after the needs and wants of patients.
Benefit : They make sure that all possible comforts for patients
are looked after
2.NON-PROFESSIONAL MED STAFF
a) RECEPTION STAFF
b) ACCOUNTS STAFF
c) CLEANING STAFF
d) CANTEEN STAFF
e) SECURITY STAFF

82
 2-a) RECEPTION STAFF
Provides help regarding Patients admission form
filling, assists patients, handle mail, file records and
83 generate appointments with doctors
Benefit: Responsible Receptionists provide the insurance
companies and patients relatives with necessary
documents at ease

2- b) ACCOUNTS STAFF
Responsible for collecting account payments for
the services performed on the patients. Maintaining all
staff and patient files
Benefit: Highly efficient in preparing billing reports &
other documents to provide the insurance agencies as
needed

2-c) CLEANING STAFF

Provides clean and hygienic ambience & responsible for
the hospitals regular cleaning routine
Benefit: Maintaining the cleanliness and hygiene of all
the sections of hospital on dailly basis
84 2-d) CANTEEN STAFF
Responsible for providing fresh and
healthy food to the patients as well as the
other staff throughout the day
Benefit: Provides healthy food as per the
requirements of the patient according to the
doctors instructions

2-e) SECURITY STAFF

Takes the details of the people entering
in hospital, Takes the sign in and sign out time
of people, Takes the details of car in the
parking lot Maintains entry record of security
officers in the data and their shifts
Benefit: Well trained security guards reducing
the risk of any dangerous acts in the hospital’s
premises
DIRECTORS
a)TRUSTEES
b)ADMINISTRATION MANAGEMENT
c)CHIEF DOCTORS

85
 ▹ TRUSTEES
86 Hospitals and other healthcare facilities need to have a formal
structure in place to oversee professional and administrative staff,
facilities & other equipments

▹ ADMINISTRATION
MANAGEMENT
In order to maintain the proper functioning & management of the
hospital admin is appointed who is also the member of the “Board of
Directors”

▹ CHIEF DOCTORS
Doctors and Surgeons with high experience are also part of the
“Board of Directors” they ensure the crucial and dangerous surgeries
are safely executed thus maintaining the Hospitals reputation
PAYERS
a) INSURANCE COMPANIES
b) NGO’s
c) GOVERNMENT ORGANIZATIONS

O ’s
s NG
vt org
Go i es
m pan
c o
ce
suran
In

87
88 ▹ INSURANCE COMPANIES
Health insurance companies operate by collecting enough premiums to make
the investments necessary to cover all of their payouts. But since most of
them operate like third party payment systems, their investments rarely keep
up with payouts. Therefore, they must collect more in premiums in order to
stay in business.

▹ NGO’s
The quality of health care available to poor population is
unacceptable. So many non-profit organizations [NGO’S]
operate in India to provide affordable health care services to the
needy & poor

▹ GOVERNMENT
ORGANIZATION
Government Organizations provide the poor and needy with several
Health Beneficiary Schemes such that in difficult situations no 100%
poor suffers due to lack of medical treatment
TOTAL SAFE
STAFF
a) TECHNICIANS
b) MEDICINE & DRUGS
SUPPLIER
c) MED-EQUIPMENT VENDOR

MEDICINE & MED-EQUIPMENT

TECHNICIANS DRUG
VENDOR
SUPPLIER

89
90 ▹ TECHNICIANS
They look after the technical issues that occur in the Hospitals and
quickly resolve them to avoid the inconvenience of the Doctors,
other staff & the patients

▹ MEDICINE & DRUGS

SUPPLIER
They provide the Hospital’s Pharmacy with the required amount
drugs and medicines and make sure that the medicines never go out
of stock in the pharmacy

▹ MED-EQUIPMENT VENDOR
Certain machines in the hospital require constant maintenance and
if failed to maintain the equipments get damage, the vendor makes
sure that the required equipment is delivered on time
91 6.PATIENTS

A patient receiving or registered to

receive medical treatment is taken
care by the hospital staff
The patients entire medical history is
analyzed by the doctors and after a
checkup treatment is started
Benefit: If the patient has been
previously hospitalized his previous
medical records are easily accessed
which brings pace to treatment
 92
Accredited by:
URAC
(Utilization
Review
Accreditation
Commission)

NCQA (National
Committee for
Quality
Assurance)

TJC (The Joint

Commission)

CARF
(Commission on
Accreditation of
Rehabilitation
Facilities)
93 Product COST & Required TIME

▹ Estimated cost for the overall project (HMS): RS

50,00,000/-

▹ Required Time Period: 4MONTHS

94 SUMMARY

▹ Hospital management system is to computerize the software which is user

friendly simple ,fast and cost effective. It deals with the collection of patient's
information ,diagnosis etc. The main function of the system is register and
store patient details and doctor details and retrieve these details when required.
HMS can be entered using a username and password.
95

THANK
S!
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Contact us.