Block 1 – Week One

Academic Introduction to the Modules

Office 365
Skills Big Blue Button
Emails

Development
academicsupport@globalbanking.ac.uk
 To provide an overview of the academic
skills and IT skills development modules.

Gain access and download Office 365

Aims Understand how to use BigBlueButton

effectively

Check GBS Email

 Academic skills development classes are
divided between academic skills and IT skills

You will have one hour of academic skills and one hour of IT skills per week.
Academic Skills
• This module aims to review and enhance participants' existing
academic skills in contexts relevant to the modules it complements.
• It will also introduce skills and frameworks specific to your level of
study, with weekly opportunities for participants to transfer these
elements to their own assignments.
By the end of the course, students will be able
to:
1. Write clear and concise essays and reflective statements.
2. Critically evaluate and integrate source material in
accordance with academic conventions.
3. Prepare and deliver effective presentations.
4. Develop their communicative competence through directed
study and self-reflection.
 IT Skills
• The Computer Skills Development module covers a range of topics
and a variety of teaching and learning methods aimed at familiarizing
Level 4/5 learners with basic computer skills to enhance their
academic journey.
• The module will also introduce basic computer skills specific to
undergraduate study, with weekly opportunities for participants to
transfer these elements to their assignments.
By the end of the course,
students will be able to:
1. Proficiently use the various online learning
platforms offered by GBS such as Moodle and
EBSCO. 
2. Learn fundamentals of operating a computer
system to store, retrieve and present data. 
3. Improve their academic output using Microsoft
Office productivity suite with a specific focus on
MS Word, MS PowerPoint, and MS Excel. 
Attendance
These sessions will not count towards your overall
attendance record at GBS, however, in order to successfully
complete your assignments you need to attend ALL the
sessions.

We will be covering the skills you need to complete your

business assignments.

Records have shown that those students who do not attend

these classes either fail their assignments completely, or pass
with very low grades.
Attendance registers
Attendance will be taken
via Google forms

Please complete the form

ONCE per session

There will be a new link

each week which will be
sent at the beginning of
every class.
Today’s Date – click the calendar
 Using Big Blue Button

•Academic development classes will be delivered via

BigBlueButton

•The class link will always be the same so please save it

carefully.

•When you enter the class, please make sure you are on
mute.
Always select the Microphone option
Raise your hand
Phone View
Accessing chat via phone
Leaving the conference via phone
Remember!
• Please mute yourself when you are not speaking
(it can get very noisy with 20+ students trying to speak at once!)

• Think about your surroundings

• Do not watch a lecture whilst doing another activity
• Be careful not to unmute yourself if you have to take an important phone call

• The chat box is automatically set to ‘send to everyone’

• This is a classroom, you must respect your fellow classmates and the lecturer
• Do not post private/ confidential information on the general chat

• Meetings will be recorded

 Office 365

You all have access to Microsoft 365 using your GBS log in credentials

To access it, you will need to go to www.office.com

Log in using your GBS email, i.e. And password

Make sure to install Office
 Office365 Online
By clicking on the side toolbar, you will
be taken to the online versions of the
Microsoft programs.

You can use these, however, they do

not have the same range of functions
as the downloaded app versions.

Therefore, please try to download and

install Office!
Office 365
• It is important that you install office on your laptops
because not all of the functions work with the online
versions.
• You will be using the Office suite for all of your
assignments so it is important that you have it installed
as soon as possible.

If you already have a Microsoft account and Office

installed, feel free to continue to use your private version
Emails
• With your office account you also have access to Outlook which will
be connected with your GBS email.
• You must check this account regularly because ALL information
regarding your course and academic support will be sent to this
address.
• If you are contacting academic support it is also vital that you use this
email address to contact us.
Academic Writing – an introduction

Consider all the purposes of writing in an academic context.

How many different genres (types) can you think of?

How do they differ?

Answers
Read the two texts (1.1. & 1.2) on the same subject. ​
a Which text would be more appropriate for an academic assignment? Why? ​
b What are the main differences between them? (Identify at least 3 specific
examples) ​

1.1 How to make people work harder is a topic that lots of people have written about in the last
few years. There are lots of different theories etc. and I think some of them are ok. When you
think about this we should remember the old Chinese proverb, that you can lead a horse to water
but you can’t make it drink. So how do we increase production? Well, if a company doesn’t
motivate staff it will not survive.  It’s quite a complex subject but I’ll just talk about a couple of
ideas.  

1.2 Motivation has been the subject of numerous studies during recent decades, but this essay
will focus on Maslow’s hierarchy of needs theory (1943) and Herzberg’s two-
factor theory(1966). Their contemporary relevance to the need to motivate employees effectively
will be examined critically, given that this can be considered crucial to a firm’s survival in the
current climate.
 Features of academic writing

1.1
1.1How
Howtotomake
makepeople
peoplework
workharder
harderisisaatopic
topicthat
thatlots
lotsofofpeople
peoplehave
havewritten
writtenabout
aboutininthe
thelast
lastfew
fewyears.
years.There
Thereare
arelots
lotsof
of
different
differenttheories
theoriesetc.
etc.and
andIIthink
thinksome
someofofthem
themare
areok.
ok.When
Whenyou youthink
thinkabout
aboutthis
thiswe
weshould
shouldremember
rememberthetheold
oldChinese
Chinese
proverb,
proverb,that
thatyou
youcan
canlead
leadaahorse
horsetotowater
waterbut
butyou
youcan’t
can’tmake
makeititdrink.
drink.So
Sohow
howdodowe
weincrease
increaseproduction?
production?Well,
Well,ififaa
company
companydoesn’t
doesn’tmotivate
motivatestaff
staffititwill
willnot
notsurvive.
survive. It’s
It’squite
quiteaacomplex
complexsubject
subjectbut
butI’ll
I’lljust
justtalk
talkabout
aboutaacouple
coupleof
ofideas.
ideas.

1.2
1.2Motivation
Motivationhas
hasbeen
beenthe
thesubject
subjectofofnumerous
numerousstudies
studiesduring
duringrecent
recentdecades,
decades,but
butthis
thisessay
essaywill
willfocus
focuson onMaslow’s
Maslow’s
hierarchy
hierarchyofofneeds
needstheory
theory(1943)
(1943)and
andHerzberg’s
Herzberg’stwo-factor
two-factortheory
theory(1966).
(1966).Their
Theircontemporary
contemporaryrelevance
relevancetotothetheneed
needtoto
motivate
motivateemployees
employeeseffectively
effectivelywill
willbebeexamined
examinedcritically,
critically,given
giventhat
thatthis
thiscan
canbe
beconsidered
consideredcrucial
crucialtotoaafirm’s
firm’ssurvival
survivalinin
the
thecurrent
currentclimate
climate
1.1
1.1How
Howtotomake
makepeople
peoplework
workharder
harderisisaatopic
topicthat
thatlots
lotsofofpeople
peoplehave
havewritten
writtenabout
aboutininthe
thelast
lastfew
fewyears.
years.There
Therearearelots
lotsofofdifferent
differenttheories
theories
etc.
etc.and
andIIthink
thinksome
someofofthem
themareareok.
ok.When
Whenyou youthink
thinkabout
aboutthis
thiswe
weshould
shouldremember
rememberthe theold
oldChinese
Chineseproverb,
proverb,that
thatyou
youcancanlead
leadaahorse
horsetoto
water
waterbut
butyou
youcan’t
can’tmake
makeititdrink.
drink.So
Sohow
howdo dowe
weincrease
increaseproduction?
production?Well,
Well,ififaacompany
companydoesn’t
doesn’tmotivate
motivatestaff
staffititwill
willnot
notsurvive.
survive.It’s
It’squite
quiteaa
complex
complexsubject
subjectbut
butI’ll
I’lljust
justtalk
talkabout
aboutaacouple
coupleofofideas.
ideas.

1.2
1.2Motivation
Motivationhas
hasbeen
beenthe
thesubject
subjectofofnumerous
numerousstudies
studiesduring
duringrecent
recentdecades,
decades,but
butthis
thisessay
essaywill
willfocus
focuson onMaslow’s
Maslow’s
hierarchy
hierarchyofofneeds
needstheory
theory(1943)
(1943)and
andHerzberg’s
Herzberg’stwo-factor
two-factortheory
theory(1966).
(1966).Their
Theircontemporary
contemporaryrelevance
relevancetotothe
theneed
needtoto
motivate
motivateemployees
employeeseffectively
effectivelywill
willbebeexamined
examinedcritically,
critically,given
giventhat
thatthis
thiscan
canbe
beconsidered
consideredcrucial
crucialtotoaafirm’s
firm’ssurvival
survivalinin
the
thecurrent
currentclimate
climate
1.1
1.1How
Howtotomake
makepeople
peoplework
workharder
harderisisaatopic
topicthat
thatlots
lotsofofpeople
peoplehave
havewritten
writtenabout
aboutininthe
thelast
lastfew
fewyears.
years.There
Thereare
arelots
lotsofof
different
differenttheories
theoriesetc.
etc.and
andIIthink
thinksome
someofofthem
themare
areok.
ok.When
Whenyouyouthink
thinkabout
aboutthis
thiswe
weshould
shouldremember
rememberthetheold
oldChinese
Chinese
proverb,
proverb,that
thatyou
youcan
canlead
leadaahorse
horsetotowater
waterbut
butyou
youcan’t
can’tmake
makeititdrink.
drink.So
Sohow
howdo doweweincrease
increaseproduction?
production?Well,
Well,ififaa
company
companydoesn’t
doesn’tmotivate
motivatestaff
staffititwill
willnot
notsurvive.
survive. It’s
It’squite
quiteaacomplex
complexsubject
subjectbutbutI’ll
I’lljust
justtalk
talkabout
aboutaacouple
coupleofofideas.
ideas.

1.2
1.2Motivation
Motivationhas
hasbeen
beenthe
thesubject
subjectofofnumerous
numerousstudies
studiesduring
duringrecent
recentdecades,
decades,but
butthis
thisessay
essaywill
willfocus
focusononMaslow’s
Maslow’s
hierarchy
hierarchyofofneeds
needstheory
theory(1943)
(1943)and
andHerzberg’s
Herzberg’stwo-factor
two-factortheory
theory(1966).
(1966).Their
Theircontemporary
contemporaryrelevance
relevancetotothe
theneed
needtoto
motivate
motivateemployees
employeeseffectively
effectivelywill
willbebeexamined
examinedcritically,
critically,given
giventhat
thatthis
thiscan
canbe
beconsidered
consideredcrucial
crucialtotoaafirm’s
firm’ssurvival
survivalinin
the
thecurrent
currentclimate
climate
1.1
1.1How
Howtotomake
makepeople
peoplework
workharder
harderisisaatopic
topicthat
thatlots
lotsof
ofpeople
peoplehave
havewritten
writtenabout
aboutininthe
thelast
lastfew
fewyears.
years.There
Thereare
arelots
lotsof
of
different
differenttheories
theoriesetc.
etc.and
andIIthink
thinksome
someofofthem
themare
areok.
ok.When
Whenyouyouthink
thinkabout
aboutthis
thiswe
weshould
shouldremember
rememberthetheold
oldChinese
Chinese
proverb,
proverb,that
thatyou
youcan
canlead
leadaahorse
horsetotowater
waterbut
butyou
youcan’t
can’tmake
makeititdrink.
drink.So
Sohow
howdo dowe
weincrease
increaseproduction?
production?Well,
Well,ififaa
company
companydoesn’t
doesn’tmotivate
motivatestaff
staffititwill
willnot
notsurvive.
survive. It’s
It’squite
quiteaacomplex
complexsubject
subjectbut
butI’ll
I’lljust
justtalk
talkabout
aboutaacouple
coupleof
ofideas.
ideas.

1.2
1.2Motivation
Motivationhas
hasbeen
beenthe
thesubject
subjectof
ofnumerous
numerousstudies
studiesduring
duringrecent
recentdecades,
decades,but
butthis
thisessay
essaywill
willfocus
focuson onMaslow’s
Maslow’s
hierarchy
hierarchyofofneeds
needstheory
theory(1943)
(1943)and
andHerzberg’s
Herzberg’stwo-factor
two-factortheory
theory(1966).
(1966).Their
Theircontemporary
contemporaryrelevance
relevancetotothetheneed
needtoto
motivate
motivateemployees
employeeseffectively
effectivelywill
willbe
beexamined
examinedcritically,
critically,given
giventhat
thatthis
thiscan
canbe
beconsidered
consideredcrucial
crucialtotoaafirm’s
firm’ssurvival
survivalinin
the
thecurrent
currentclimate
climate
1.1
1.1How
Howtotomake
makepeople
peoplework
workharder
harderisisaatopic
topicthat
thatlots
lotsofofpeople
peoplehave
havewritten
writtenabout
aboutininthe
thelast
lastfew
fewyears.
years.There
Thereare
arelots
lotsofof
different
differenttheories
theoriesetc.
etc.and
andIIthink
thinksome
someofofthem
themare
areok.
ok.When
Whenyouyouthink
thinkabout
aboutthis
thiswe
weshould
shouldremember
rememberthetheold
oldChinese
Chinese
proverb,
proverb,that
thatyou
youcan
canlead
leadaahorse
horsetotowater
waterbut
butyou
youcan’t
can’tmake
makeititdrink.
drink.So
Sohow
howdo dowe
weincrease
increaseproduction?
production?Well,
Well,ififaa
company
companydoesn’t
doesn’tmotivate
motivatestaff
staffititwill
willnot
notsurvive.
survive. It’s
It’squite
quiteaacomplex
complexsubject
subjectbutbutI’ll
I’lljust
justtalk
talkabout
aboutaacouple
coupleofofideas.
ideas.

1.2
1.2Motivation
Motivationhas
hasbeen
beenthe
thesubject
subjectofofnumerous
numerousstudies
studiesduring
duringrecent
recentdecades,
decades,but
butthis
thisessay
essaywill
willfocus
focuson onMaslow’s
Maslow’s
hierarchy
hierarchyofofneeds
needstheory
theory(1943)
(1943)and
andHerzberg’s
Herzberg’stwo-factor
two-factortheory
theory(1966).
(1966).Their
Theircontemporary
contemporaryrelevance
relevancetotothetheneed
needtoto
motivate
motivateemployees
employeeseffectively
effectivelywill
willbebeexamined
examinedcritically,
critically,given
giventhat
thatthis
thiscan
canbe
beconsidered
consideredcrucial
crucialtotoaafirm’s
firm’ssurvival
survivalinin
the
thecurrent
currentclimate
climate
1.1
1.1How
Howtotomake
makepeople
peoplework
workharder
harderisisaatopic
topicthat
thatlots
lotsof
ofpeople
peoplehave
havewritten
writtenabout
aboutininthethelast
lastfew
fewyears.
years.There
Therearearelots
lots
of
ofdifferent
differenttheories
theoriesetc.
etc.and
andIIthink
thinksome
someof ofthem
themare
areok.
ok.When
Whenyou
youthink
thinkabout
aboutthis
thiswe
weshould
shouldremember
rememberthe
theold
oldChinese
Chinese
proverb,
proverb,that
thatyou
youcan
canlead
leadaahorse
horsetotowater
waterbut
butyou
youcan’t
can’tmake
makeititdrink.
drink.So
Sohow
howdo dowe
weincrease
increaseproduction?
production?Well,
Well,ififaa
company
companydoesn’t
doesn’tmotivate
motivatestaff
staffititwill
willnot
notsurvive.
survive. It’s
It’squite
quiteaacomplex
complexsubject
subjectbut
butI’ll
I’lljust
justtalk
talkabout
aboutaacouple
coupleof
ofideas.
ideas.

1.2
1.2Motivation
Motivationhas
hasbeen
beenthe
thesubject
subjectofofnumerous
numerousstudies
studiesduring
duringrecent
recentdecades,
decades,but
butthis
thisessay
essaywill
willfocus
focuson onMaslow’s
Maslow’s
hierarchy
hierarchyofofneeds
needstheory
theory(1943)
(1943)and
andHerzberg’s
Herzberg’stwo-factor
two-factortheory
theory(1966).
(1966).Their
Theircontemporary
contemporaryrelevance
relevancetotothe
theneed
needtoto
motivate
motivateemployees
employeeseffectively
effectivelywill
willbebeexamined
examinedcritically,
critically,given
giventhat
thatthis
thiscan
canbe
beconsidered
consideredcrucial
crucialtotoaafirm’s
firm’ssurvival
survivalinin
the
thecurrent
currentclimate
climate
1.1
1.1How
Howtotomake
makepeople
peoplework
workharder
harderisisaatopic
topicthat
thatlots
lotsofofpeople
peoplehave
havewritten
writtenabout
aboutininthethelast
lastfew
fewyears.
years.There
Therearearelots
lots
of
ofdifferent
differenttheories
theoriesetc.
etc.and
andIIthink
thinksome
someofofthem
themare
areok.
ok.When
Whenyou youthink
thinkabout
aboutthis
thiswe
weshould
shouldremember
rememberthetheold
oldChinese
Chinese
proverb,
proverb,that
thatyou
youcan
canlead
leadaahorse
horsetotowater
waterbut
butyou
youcan’t
can’tmake
makeititdrink.
drink.So
Sohow
howdodowe
weincrease
increaseproduction?
production?Well,
Well,ififaa
company
companydoesn’t
doesn’tmotivate
motivatestaff
staffititwill
willnot
notsurvive.
survive. It’s
It’squite
quiteaacomplex
complexsubject
subjectbut
butI’ll
I’lljust
justtalk
talkabout
aboutaacouple
coupleof
ofideas.
ideas.

1.2
1.2Motivation
Motivationhashasbeen
beenthe
thesubject
subjectof
ofnumerous
numerousstudies
studiesduring
duringrecent
recentdecades,
decades,but
butthis
thisessay
essaywill
willfocus
focuson onMaslow’s
Maslow’s
hierarchy
hierarchyofofneeds
needstheory
theory(1943)
(1943)and
andHerzberg’s
Herzberg’stwo-factor
two-factortheory
theory(1966).
(1966).Their
Theircontemporary
contemporaryrelevance
relevancetotothetheneed
needtoto
motivate
motivateemployees
employeeseffectively
effectivelywill
willbe
beexamined
examinedcritically,
critically,given
giventhat
thatthis
thiscan
canbe
beconsidered
consideredcrucial
crucialtotoaafirm’s
firm’ssurvival
survivalinin
the
thecurrent
currentclimate
climate
1.1
1.1How
Howtotomake
makepeople
peoplework
workharder
harderisisaatopic
topicthat
thatlots
lotsofofpeople
peoplehave
havewritten
writtenabout
aboutininthe
thelast
lastfew
fewyears.
years.There
Thereare
arelots
lotsofof
different
differenttheories
theoriesetc.
etc.and
andIIthink
thinksome
someofofthem
themare
areok.
ok.When
Whenyouyouthink
thinkabout
aboutthis
thiswe
weshould
shouldremember
rememberthetheold
oldChinese
Chinese
proverb,
proverb,that
thatyou
youcan
canlead
leadaahorse
horsetotowater
waterbut
butyou
youcan’t
can’tmake
makeititdrink.
drink.So
Sohow
howdo dowe
weincrease
increaseproduction?
production?Well,
Well,ififaa
company
companydoesn’t
doesn’tmotivate
motivatestaff
staffititwill
willnot
notsurvive.
survive. It’s
It’squite
quiteaacomplex
complexsubject
subjectbut
butI’ll
I’lljust
justtalk
talkabout
aboutaacouple
coupleofofideas.
ideas.

1.2
1.2Motivation
Motivationhas
hasbeen
beenthe
thesubject
subjectofofnumerous
numerousstudies
studiesduring
duringrecent
recentdecades,
decades,but
butthis
thisessay
essaywill
willfocus
focuson onMaslow’s
Maslow’s
hierarchy
hierarchyofofneeds
needstheory
theory(1943)
(1943)and
andHerzberg’s
Herzberg’stwo-factor
two-factortheory
theory(1966).
(1966).Their
Theircontemporary
contemporaryrelevance
relevancetotothetheneed
needtoto
motivate
motivateemployees
employeeseffectively
effectivelywill
willbebeexamined
examinedcritically,
critically,given
giventhat
thatthis
thiscan
canbe
beconsidered
consideredcrucial
crucialtotoaafirm’s
firm’ssurvival
survivalinin
the
thecurrent
currentclimate
climate
1.1
1.1How
Howtotomake
makepeople
peoplework
workharder
harderisisaatopic
topicthat
thatlots
lotsofofpeople
peoplehave
havewritten
writtenabout
aboutininthe
thelast
lastfew
fewyears.
years.There
Thereare
arelots
lotsofof
different
differenttheories
theoriesetc.
etc.and
andIIthink
thinksome
someofofthem
themare
areok.
ok.When
Whenyouyouthink
thinkabout
aboutthis
thiswe
weshould
shouldremember
rememberthetheold
oldChinese
Chinese
proverb,
proverb,that
thatyou
youcan
canlead
leadaahorse
horsetotowater
waterbut
butyou
youcan’t
can’tmake
makeititdrink.
drink.So
Sohow
howdo doweweincrease
increaseproduction?
production?Well,
Well,ififaa
company
companydoesn’t
doesn’tmotivate
motivatestaff
staffititwill
willnot
notsurvive.
survive. It’s
It’squite
quiteaacomplex
complexsubject
subjectbutbutI’ll
I’lljust
justtalk
talkabout
aboutaacouple
coupleofofideas.
ideas.

1.2
1.2Motivation
Motivationhas
hasbeen
beenthe
thesubject
subjectofofnumerous
numerousstudies
studiesduring
duringrecent
recentdecades,
decades,but
butthis
thisessay
essaywill
willfocus
focuson onMaslow’s
Maslow’s
hierarchy
hierarchyofofneeds
needstheory
theory(1943)
(1943)and
andHerzberg’s
Herzberg’stwo-factor
two-factortheory
theory(1966).
(1966).Their
Theircontemporary
contemporaryrelevance
relevancetotothetheneed
needtoto
motivate
motivateemployees
employeeseffectively
effectivelywill
willbebeexamined
examinedcritically,
critically,given
giventhat
thatthis
thiscan
canbe
beconsidered
consideredcrucial
crucialtotoaafirm’s
firm’ssurvival
survivalinin
the
thecurrent
currentclimate
climate
1 Do not use idiomatic or colloquial vocabulary
(i.e., informal or conversational language)
e.g., kids, boss. Instead use standard
English e.g. Children/ managing director
2 Use vocabulary accurately there is a difference between currency
and money, or governance and
government, which you are expected to
know
3 Be as precise as possible when dealing with facts or figures
Avoid phrases such as: about a hundred or
hundreds of years ago. If it is necessary to
estimate numbers use approximately rather
than about
4 Conclusions should use tentative/ cautious language
Avoid absolute statements such as
‘employment causes crime’. Instead use
cautious phrases: ‘unemployment may
cause crime or tends to cause crime’

5 Avoid adverbs that show your personal opinion

luckily, remarkably, surprisingly

6 Do not contract verb forms

eg., don’t , can’t. Use the full form: do not / cannot
7 Although academic English tends to use the passive more than
standard English, it should not be over-used. both have their place
Manners (1995) claims that most companies perform
worse when ..
 
It is widely claimed that most companies perform worse
when……….. (Manners, 1995)
 
(in the 1st case, the focus is on the source, in the 2nd on
what companies do)
 8 Avoid the following:

 like for introducing examples – use such as or for

instance
 thing and combinations nothing or something – use
factor, issue or topic
 lots of – use a significant/considerable number of
 little/big –use small/large
 ‘get’ phrases such as get better/worse – use improve and
deteriorate
 good/bad are simplistic- use positive/negative, e.g. ‘the
changes had several positive aspects’
The Writing Process
Categorise and order the key stages of the writing process as planning,
writing or editing.

C) understanding the
A) first draft B) researching
assignment

D) proofreading E) sentence outline F) error correction

G) Brainstorming H) Restructuring I) final draft

 The Writing Process
• 1) __________________
• 2) ________________
Planning
• 3) __________________
• 4) __________________
Writing • 5) __________________
• 6) __________________
• 7) ________________
• 8) ________________ Editing
• 9) ________________
 Answers
• 1) C) Understanding the assignment
• 2) G) Brainstorming Planning
• 3) B) Researching
4) E) Sentence Outline
Writing
5) A) First Draft
6) I) Final Draft
• 7) D) Proofreading
• 8) H) Restructuring Editing
• 9) F) Error correction
Lecture review and further study
Today we have looked at:
• The aims of these modules
• Using Big Blue Button effectively
• Gaining access to Office 365
• Types of academic writing
• Key features of academic writing
• The writing process
References
• Bailey, S. 2011. Academic Writing for International Students of
Business. London: Routledge. ​

• Collinge, J. 2021. Style & Register. Available

at: https://curve.coventry.ac.uk/open/file/58f5ef96-aa60-316c-c30b-
f945aa89bfc7/1/Style%20and%20Register.pdf