INTRODUCTION

Established in 1947, MCB Bank Limited is one of the

largest Banks in Pakistan
vast branch network of over 1,400+ branches in Pakistan
and abroad,
exceeding 7 million total customer base
Bank’s 1350+ ATMs across Pakistan and via Internet
Banking and Mobile Banking.
May bank International Trust (Labuan) Berhad invested
a significant stake in the Bank in 2008
 Fullerton Financial Holdings (International) of
Singapore
currently carries an entity risk rating of AAA (long term)
and A1+ (short term) which is the highest
Bank has earned 9 out of 10 times since 2009
Now we will talk about the bank to whom we visit
(MCB BANK THOKAR BRANCH)
 No of persons who works
 No of rooms
 Machines (photocopy, note scanner , cash counting machine ,cameras and computers

PRODUCTS: (PART ONE 1)

DEPOSIT ACCOUNTS
HOME REMITTANCE
CONSUMER LOANS
CARDS
MCB LITE
BANCASSURANCE
INVESTMENT SERVICES
RUPEE TRAVELLERS CHEQUE
 EXPLANATION OF PRODUCTS
1.DEPSOSIT ACCOUNT
A Saving Deposit:
• Unlimited withdrawals & deposits
• Attractive saving rates*
• Profit Calculation on average monthly balance
• Quarterly profit payment frequency
• Initial deposit as low as PKR 100.
• Non Checking Account
B Term Deposit:
• Profit payment options ” quarterly, semi-annually, annually or at maturity”
• Flexible tenor options of upto 5 years
• Competitive rates*
• Rollover and Renewal facility available
C. Current Deposit:
•  Minimum balance requirement PKR 10,000
• Unlimited cash withdrawals and deposits
D.Roshan Digital Account:
• designed to facilitate Non-Resident Pakistanis
•  suitable for both PKR and USD based transactions
• no minimum balance requirements
• Online Banking for Bill Payments and Funds Transfers within Pakistan
• Easy and free repatriation of funds to customers' foreign account
• Free of charge real time transaction notifications
• Investment in Naya Pakistan Certificate issued by Government of pakistan
HOME REMITTANCE:
• MCB Home Remittance Service is FREE & INSTANT MCB
Burqraftaar Transfer (Straight to Account!) MCB Burqraftaar Cash (Cash in Hand!)
MCB Motherland Account 
 Overseas Pakistanis can open PKR accounts whilst abroad.
 Free first cheque book + VISA debit card.
 Ten Free PO/DD and Online Transfers per annum.*
 Account access via Internet Banking, Mobile Banking and Call Centre.
Requirements:
 Copy of original passport/CNIC COPY
 Copy of Valid Visa, Aqamah
 Bank statement if self employed

Consumer Loans:
1) STUDENT PERSONAL LOAN
2) PERSONAL LOAN
3) HOME LOANS
4) CASH4CASH
5) CAR4U
STUDENT PERSONAL LOAN:
 enrolled in Higher Education Programs
 Minimum 21 years and maximum 45 yearsGenerally, the student
meeting the following criteria shall be eligible for the loan:
 Be a Pakistani National.
Has got at least 50% marks (or equivalent) in the last public examination .The same must be
confirmed by LUMS in writing.
Must have a valid admission in and has provided admission acceptance to LUMS. Confirmation of
finalized admission must be provided by LUMS in writing.
Maximum 80:20 of only Admission, Registration, Tuition, On-Campus Residence, and any other
part/head/item of the fees that is payable in advance by the student to LUMS
Moreover, the loan shall not cover any amount that is refundable to the student later on.
LOAN AMOUNT:
Maximum PKR 1 million only

PERSONAL LOANS:
Key Features:
• Minimum Loan Amount:
• PKR 50,000
• Maximum Loan Amount:
• Up to PKR 2 Million
• Tenure:
• 1 year to 5 years
• No collateral required
• No processing fee if loan is not approved
• Approved Cities: Karachi, Lahore, Rawalpindi, Islamabad, Faisalabad, Hyderabad, Multan and Peshawar.
• Eligibility *
• Salaried individuals working in the Private sector, Government of Pakistan and Armed Forces *
• Any person who has taken a credit card, personal loan or an overdraft facility from any bank in Pakistan.
  An existing MCB Car4U customer who took the MCB car loan more than 1 year ago*
 Any MCB salaried customer whose salary has been being credited in MCB for more than a year
 Minimum Net monthly Salary
 Salaried Customers : PKR 30,000 to PKR 40,000/- depending on employer*
 Govt. Officers/ Armed Forces : PKR 30,000
 Prime Customer Category Eligibility
 Salaried: if you have a Monthly Gross Salary of over PKR 500,000**
 Initial Documents:
 Copy of Salary slip/ Proof of income
 Copy of Valid CNIC
 Rates
– Govt./Armed Forces1-Year KIBOR + 14%
1 – Year KIBOR + 16%

HOME LOANS:
• You can apply for MCB Home Loan if
• Salaried
• Self-Employed
• Pensioners
• Land Lords
• Salaried Non Resident Pakistanis can also apply for a home loan.
Key Features
I. MCB Home loans are available on very competitive pricing
II. Flexibility to borrow funds - 2 - 25 years
III. You can buy a house, buy a plot and construct a house or construct a house on your existing plot
Eligibility
Net Income (Salaried Customers): PKR 30,000 per month
Net income (Self-employed customers): PKR 50,000 per month
Minimum Age: 25 years for Primary Borrower & 22 years for Joint Borrower
Maximum Age: 70 years or retirement age(whichever is less at the time of maturity of the
loan) for Primary Borrower & 70 years for Joint Borrower
Employment Length: 2 years for Salaried and 3 years for Self-employed
Professional/Businessman
One Year Bank Statement required for all segments
Minimum Documentation
1) Application form
2) Copy of valid and original CNIC/SNIC
3) Two passport size photographs
4) Declaration of all financing facilities availed from all banks/DFIs
5) Income documents
6) Business /employment proof
7) Copy of property documents
8) Any other document required by the Bank
For Salaried Individuals:
 Equity greater than 30%:6 Month KIBOR+3.00%
 Equity equals to 30% and greater than 50%:6 Month KIBOR+2.50%
 Equity greater than and Equal to 50%:6 Month KIBOR+2.00%
For Self Employed Individuals:
 Equity greater than 30%:6 Month KIBOR+3.50%
 Equity equals to 30% and greater than 50%:6 Month KIBOR+3.00%
 Equity greater than and Equal to 50%:6 Month KIBOR+2.50%

CASH4CASH
Eligibility
a) 21 years and above.
b) Resident Pakistani national.
c) Salaried, self-employed, retired individuals and house-wives .
Financing
PKR 0.050M – PKR 5.000M.
Collateral
 MCB Term Deposits, Special Term Deposits.
 MCB Foreign Currency Deposits / Accounts.
 Dynamic Cash Fund / Cash Management Optimizer Fund / Pakistan Cash Management Fund /
Metrobank – Pakistan Sovereign Fund / MCB Islamic Fund / Pakistan Income Enhancement Fund /
Pakistan Income Fund.
 Defense Saving Certificates (DSCs), Special Savings Certificates (SSCs), Regular Income
Certificates (RICs) and government securities.
 Other Bank’s securities (subject to approval of MCB Bank).
 You can apply for MCB Car4U
 Salaried
 Self-Employed
 Self-Employed Businessmen
 Self-Employed Professionals
 Agriculturists
 Land Lords – Rental Income
 Foreign Remittances
 Income from Fixed/Term Deposits
 You can also jointly borrow with Spouse through income clubbing option
Key Features
I. Competitive Pricing
II. Finance Tenor: Up to 7 years
III. You can finance new, used, local as well as imported cars
IV. Finance up to 80% of vehicle value*
V. Comprehensive insurance
VI. Option to finance a second or third car
Eligibility
 Net Income: PKR 30,000 per month
 Minimum Age Requirement: 21 years*
 Maximum Age (at loan maturity):
 65 years (salaried) and
 70 (Self Employed)
 Employment Length:
 Minimum: 6 months employment (salaried)*
 Business Length: Minimum: 1 year business (self-employed)*
 Minimum 6 month’s remittance history through banking channel (Foreign
Remittance Segment)
Minimum Documentation
 Copy of CNIC
 2 passport sized recent photographs
 Bank statement (6 month to 1 year)
 Salary slip/ proof of business or other documents
BANCASSURANCE:
Adamjee Life Save and Assure
Benefits
 Natural Death Benefit
Sum Assured or Cash value whichever is higher less any partial withdrawals and
Indebtedness.
 Maturity Benefit
Cash Value Less any Indebtednes
 Optional benefits available through additional premium
 Critical Illness
  Spouse’s Rider
 Waiver of premium Rider-Death
 Waiver of Premium Rider (WOP-Disability)
 Monthly Income Benefit
 Level Term Insurance
 Accidental Death & Disability
Additional Benefits
 Continuation Bonus
 Saving Booster
 Partial Withdrawal
 Loan Facility
 Tax Benefit
Inflation Protection Policy Terms & Eligibility
Minimum Entry Age:18 years (Age nearest birthday)
Maximum Entry Age:70 years (Age nearest birthday)
Minimum premium payment Term:10 years
Maximum Policy Term: up to age 80 year
Payment Modes
1. Annually
2. Half Yearly
3. Quarterly
4. Monthly
Charges*
Management & Administration Charges: An annual charge of 1.75% of the Cash Value
deducted on a monthly basis.
Bid/Offer Spread:5% of all premiums allocated to the Unit Account
Surrender Charges: PKR 500/-
IGI Life Healthy Savings Plan
IGI Life Capital Sure Plan
IGI Life Income Max Plan
IGI Life Retire Easy Plan
EFU Dream Wedding Plan
INVESTMENT SERVICES
RUPEE TRAVELLERS CHEQUE
I. Rupee Traveler’s Cheques FeaturesEasily available: Buy them from any
of the designated branches in Pakistan.
II. As good as cash: MCB RTCs are safe to carry and can be used without
any inconvenience specially by Travellers.
III. Easily encashed: At any designated MCB Bank branch.
IV. Easily refunded: in case of loss or theft, you can get the full amount back.
V. Exclusive security features: Due to special printing and safety
precautions, Cheques cannot be duplicated.
VI. Denominations: Available in denominations of Rs 1000, Rs 5000, Rs
10,000.
VII.Validity: 10 years from the date of purchase.
 SERVICESPART 2

MCB INTERNET BANKING

MCB MOBILE
ATM SERVICES
CALL CENTER
E-STATEMENTS
SMS ALERT
MCB LOYALTY & DISCOUNTS
LOCKERS
MCB INTERNET BANKING
Account summary of all your listed accounts
Mini-statements (last 10 transactions) of each of your listed accounts
Statement-by-period of each of your listed accounts, based on the period specified
Ability to customize your homepage according to your needs and requirements
Mobile browser compatibility so you can carry out transactions on the go
Enhanced security by dual security mechanism that authenticates you at different
levels
Immediate or scheduled transfer of funds between your own accounts, as well as to
third-party accounts within MCB Bank
Scheduling of one-time as well as recurring payments. Option for full or partial
payment based on the payment conditions
Maintain beneficiaries of frequent payees
Cheque book request for any of your listed accounts (online branches only)
Exchange Rate Inquiry
Mail box to request for Linking, De-linking of Account & Credit Card
Alerts on Login, Account status, Funds transfer & Bill payments on your Mobile
and Email.
*Corporate Customer will be assigned with view only rights.
 Credit Card
o Payment for your registered card
o Check your credit card statement
o Check your credit card unbilled transactions
o Payment for any other MCB Credit Card
MCB MOBILE
 User friendly & attractive layout
 Multiple Accounts Management
 Mini Statement of up to 10 transactions
 E-statement of last 6 months
 MCB ATM Locator
 Internal Funds Transfer & IBFT
 Utility Bill Payments
 Purchase Tops ups for Pre-paid
 Pay Postpaid Mobile Bills
 Make Donations
 MCB and Other Bank Credit Card Bill Payments
 Secure financial transactions through OTP
 ATM Network
MCB Bank has the Second largest ATM network with 1350+ ATMs including more than 100
off-site ATMs placed at commercial locations like malls, hospitals etc. for consumer
convenience. The network covers more than 430+ cities across the country and is constantly
growing
MCB Call Center Offerings
Value Added Features
1. Regional Languages
2. Call Rating Feature
Financial Services
 Account Balance Inquiry
 Funds Transfer Request
 Debit / Credit / Prepaid card Transactions Details
 Last Six Transactions Details
 All Credit Card Related Requests and Payments.
 24 Hours Visa Debit, MCB Lite, Prepaid, Credit Card Blocking
 Bill Payments PTCL , FESCO, GEPCO, LESCO, MEPCO, PESCO, QESCO, SEPCO,
KWSB, LWASA, RWASA, FWASA, GWASA, CDGK, SNGPL, SSGC, K- ELECTRIC,
HESCO, IESCO, Mobilink, Ufone, Zong, Telenor)
 Buy Mobile Topup (Mobilink, Ufone, Zong, Warid Telenor)
 Service Activation/Deactivation (SMS Alerts/ E-Statement/Credit Security/I-Insurance etc)
 Product Booking Against Reward Points/Installment Plan
 Visa Debit Platinum Card Issuance & Replacement
  Request for Consumer Products (Home Loans/Car 4U/Credit Cards)
Non Financial Services
 MCB Credit & Prepaid Card Activation
 Credit Card Contact Details / Address Change Request
 Internet Banking Activation
 24 Hours Complaint Registration
 Mobile Banking Activation
 MCB Lite Activation
 MCB Products related information
 MCB Bank charges
 Telephonic PIN Generation
 Activation/Reactivation & Blocking of Self Service Products
E-STATEMENTS
 MCB e-Statement offers you to keep a close eye on your bank account transactions by
receiving your electronic statement. Main features are:
 Free of cost
 Convenient
 Secure
 SMS ALERT
Eligibility Criteria
An active MCB Bank account
A local mobile number
Types of Alerts
I. Branch Banking Alerts:
II. Cash Deposit
III. Cheque Withdrawal & Deposit (MCB)
IV. Cheque Clearing (Debit & Credit)
V. Cheque Collection
VI. Salary Processing
VII. Banker’s Cheque transactions
VIII.Funds Transfer transactions
IX. Call Deposit Receipt transactions
X. DSC/SSC transactions
XI. Shares related transactions
XII. Transaction Banking transactions
XIII.Home Remittance transactions
XIV.FED / WHT related transactions
XV. Account Closure
XVI.Digital Banking Alerts:
XVII.ATM transactions
XVIII.Debit Card transactions
Mobile Banking transactions
Internet Banking transactions
Key Features
 Multiple registrations: You can receive SMS notifications for all your MCB accounts.
 Secure: SMS’s will only be sent to your registered mobile number which you provide
at the time of applying for this service.
 You will receive SMS from 6222 (MCB Bank’s short code) only.
 In case your mobile number that is in Bank’s record is ported out from your original
telecom operation to another, you may not receive SMS. In order to start receiving SMS,
please type MCB in and send it to 9460.
Service Charges
A monthly fee of PKR 60 (Excluding any applicable Government Charges) for Regular
Accounts (both Current and Savings).
A monthly fee of PKR 30 (Excluding any applicable Government Charges) for Asaan
Accounts (both Current and Savings).
LOCKERS
• Ensuring security to your valuables, we offer deposit lockers that you can operate in the
privacy and comfort of your own MCB Bank branch.
• Available at selected branches in cities / towns all over the country. For details, please
visit your MCB Bank branch
• Lockers available in Small, Medium and Large sizes*
• Fixed sum assured as per size of locker
• Locker can be operated in single or joint capacity
 Corporate banking
Term Loans
MCB Bank offers medium & long term loan facilities to finance capital expenditure
related to your core business. These include but are not limited to term loans to meet your
BMR financing requirements and project finance.
Bank Guarantees/Letters of Credit:
 MCB Bank offers LG/SBLC facilities on behalf of our valued corporate clients. Due to
our exceptional ratings, our guarantees are accepted and used in business/trade
transactions without limitation.
Transaction banking:
Structured Cash Management Solutions
 Collections
 Online Fund Transfer (OFT)
 Tejarat Card
 Processing Agent for Utility Companies
Payments
I. PayDirect
II. Online Payments / Payroll
III. Vendor Payments
IV. Dividend Warrant Management
 Trade Products
MCB Bank offers a wide range of products and trade related services for its valuable
customers to choose from.
Import Services
Below is a list of few services MCB Bank provides to help any business having importing
needs:
Import Documentary Credits (LCs) both Inland and Foreign
Sight
Since
 Back to back Documentary Credits (LCs)
 Standby Documentary Credits (LCs)
 Documentary Collections
 Shipping Guarantees
 Import Contract Registration
 Open Account Transactions
 Import Advance Payments
Export Services:
1. We can help your export business through any one or combination of following products
being offered through wide network of our branches.
2. Documentary Credit (LC) Advising
3. Documentary Bills Drawn Against LCs
4. Documentary Collections
5. Documentary Credit (LC) Confirmation
6. Export Advance Payments.
 Trade Financing
Bill Purchase /Negotiation
Inland
Foreign
Foreign Currency Bill Discounting
Bill purchase under “Bank Avalisation”
Foreign Currency Export Finance
Finance Against Packing Credit
Finance Against Foreign Bills
SBP Export Refinance (Part-l and Part-ll)
Finance against Imported Merchandise
Finance against Trust Receipt
Foreign Currency Import Finance
Import “Avalisation”
ORGANIZATIONAL STRUCTURE OF MCB BANK LTD –
As MCB is a banking company listed in stock exchange therefore it
follows all the legalities which are imposed by concerned statutes
Mr. Muhammad Mansha is chairman & chief executive of the
company with a team of 10 directors and 1 vice chairman to help in
the business control and strategy making for the company.
Operational Management of the bank is being handled by a team of
10 professionals. This team is also headed by Mr. Muhammad
Mansha. The different operational departments are Consumer
Banking & IT div; Financial & Inter branch div; Banking operations
div; HR & Legal div; financial control & Audit div; Credit
management div; Commercial Banking div; Corporate Banking div;
Treasury management & FX Group and lastly Special Assets
Management (SAM) Group
Branch Departmentalization
The process of grouping individuals into separate units and departments to facilitate the
accomplishment of organizational goals is known as departmentalization.,
departmentalization is done on pure functional basis. In the functional form of
departmentalization, people and resources having a common activity to support are
grouped together. Functions performed by some important departments of MCB
Account Opening Department
The opening of an account is the establishment of banker customer relationship. Before a
banker opens a new account, the banker should determine the prospective customer’s
integrity, respectability, occupation and the nature of business by the introductory
references given at the time of account opening.
Cash Department
Cash department performs the following functions
Receipt
The money, which either comes or goes out from the bank, its record should be kept.
Cash department performs this function. The deposits of all customers of the bank are
controlled by means of ledger accounts. Every customer has its own ledger account and
have separate ledger cards.
Payments
It is a banker’s primary contract to repay money received for this customer’s account
usually by honoring his cheques.
Cheques and their Payment
The Negotiable Instruments. Act, 1881, “Cheque if a bill of exchange drawn on a specified
banker and not expressed to be payable otherwise than on demand”. Since a cheque has
been declared to be a bill of exchange, it must have all its characteristics as mentioned in
Section 5 of the Negotiable Instruments Act, 1881. Therefore, one can say that a cheque
can be defined as an:
“An unconditional order in writing drawn on a specified banker, signed by the drawer,
requiring the banker to pay on demand a sum certain in money to, or to the order of, a
specified person or to the bearer, and which does not order any act to be done in addition to
the payment of money”. (Law of Banking by Dr. Hart, p.327).
Advances Department
Advances department is one of the most sensitive and important departments of the bank.
The major portion of the profit is earned through this department. The job of this
department is to make proposals about the loans. The Credit Management Division of Head
Office directly controls all the advances
REPORT
 BANKING LAW & PRACTICES
M.COM 3.5 YEARS(AFTERNOON)2nd SMESTER SECTION(B)
SUBMITTED TO: PROF.DR ASHFAQ AHMED
SUBMITTED BY:
MUHAMMAD USAMA&
RIZWAN ALI
ROLL NO:
MC20-252&
MC20-254.
 
ASSIGNMENT:
BANK VISIT AND REPORT ON BANK VISIT:
BANK NAME:MUSLIM COMMERCIAL BANK:
 CEO: Imran Maqbool
HEAD OFFICE::Lahore
BRANCHES:
1: 1400 + Branches nationwide
2:50 international branches
3: 70 branches in Lahore
DEPARTMENTS:
•FINANCE
•MARKETTING
•OPERATION
•DEPARTMENT OF CONSUMER SERVICES(OR LOAN)
•FORIGN TRADE DEPARTMENT
•LOCKERS HOUSE

REPORT:
Our professor gave us an assignment to visit bank and make a report on it.
What you observe, what you like and dislike in bank? We went to the MCB BANK
THOKAR Branch and after spending a day in bank and observing their work
environment ,we could say that it’s the best services an individual could gain. A
bank
has everything that is needed for an average citizen. It includes the transfer of
money, quick cash loans , deposits, cheques , etc. All at one place thus saving time
and money by providing everything right in one place. There is an entire staff
facility in the bank that was ready to help whatever possible. The positive attitude
of the employees gave enormous confidence to the clients to deal with the bank
again aside from that, the bank also have various facilities like net banking ,
digital banking bank playing a vital role in the economy by providing means of
payment and mobilizing resources. Bank is the most important financial institution
in the economic development of a country. Dependingon the development of
banking sector today’s modern banks are not only providing traditional banking
but also expending the many financials services. In today’s world the lives of the
people directly are within the arena of banking .
Bank provides necessary funds for executing various programs in the process of
economic development. They collect savings from large masses of people scattered
throughout the country , which in the
absence of banks would have remained ideal and unproductive, these scattered
amounts are collected and pooled together and made available to commerce and
industry for meeting the financial requirements.
We observed that people come into bank and wait for their number and when the
number was came they were going to collect cash , deposit cash and what ever they
want to do. The section was totally covered. And also there was a personal office,
that was the office of the branchmanager(BM) . A manager who was the head of that
branch we were going to the managers room the room was covered with glass the
manager talk to us very rudely.He said why both of you came without university
permission letter after some conversation we handled the situation and take all the
data regarding deposit products, financing products, etc. The environment of the
bank wasvery polite. There were different cabins of employees like operation
manager(BOM), accounts manager and others employees .
 • There were approximately 18 employees
•1 Branch Manager (BM)
•1 Branch Operation Manager (BOM)
•1 Accounts Manager
•1 Assistant Accounts Manager
•7 Other Staff Employees
•1 Peon
•2 Sweapers
4 SECURITY Guards
INFRA STRUCTURE:
1 Token Machine
1 Photocopy Machine
7 Printers
14 Computer Systems
3 Cash Counting Machines
FEATURES/OPERATIONS:
Collecting deposits
Advancing loans
Collecting cheques
Receiving income
Paying expenses(of customers i.e insurance etc.)
SERVICES:
Different banks may provide various services and charge different,
charges and it can be challenging to compare the services.
Their were many different sections. The first section where two or three
employs were sitting there and every person was going there for getting a
information related to service of bank. The second section where there were two
employees for helping customers to fill up form for opening of accounts in their
bank. Third section was cash counter the cash counter employees issuing cash
and taking cash from customers and they were also accepting bills(of Gas,
Electricity ,Water.) the bank have ATM facility the customer come and make cash
withdrawl or funds transfer from ATM this is very helpful for those who have
urgency.
.DEPOSIT PRODUCTS:
DEPOSIT ACCOUNTS
HOME REMITTANCE
CONSUMER LOANS
CARDS
MCB LITE
BANCASSURANCE
 INVESTMENT SERVICES
RUPEE TRAVELLERS CHEQUE
 SERVICES
MCB INTERNET BANKING
MCB MOBILE
ATM SERVICES
CALL CENTER
E-STATEMENTS
SMS ALERT
MCB LOYALTY & DISCOUNTS
LOCKERS