Internship Report On MCB Islamic

Submitted To:
Sir Ishfaq Ahmad
Submitted By:
Hadia Afzal
Roll no:
BC18-462 (Afternoon)
 Internship report of MCB Islamic

Table Of CONTENTS
 Acknowledgement
 Introduction of the Organizations
 History of MCB Bank
 What is Islamic Banking?
 What is meant by Riba?
 Corporate Strategy
 Mission & Vision Statements
 Corporate Values

 Corporate Information
 Purpose of Internship
 Reason of choice
 Personal objective
 Field of activity
 Reporting duties & job performed
 Overview process
 Products & Services
 Other Digital Banking Services

 Organizational Structure Of The Branch

 Departments Of Samnabad Branch
 Clearing Department
 Cash Department
 Accounts Department
 Customer Service Department
 Remittance Department
 INTERNEE WORK
 Account Opening Department
 Procedure Of Account Opening
 SWOT Analysis
 Problem Identification

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 Suggestions & Recommendations

ACKNOWLEDGEMENT

In the name of ALLAH, the most Gracious and the most Merciful. I completed my internship
in MCB ISLAMIC. I am really pleased to have a professional learning experience in one of
leading banking organizations of country.

First of all, I’m grateful to ALLAH ALMIGHTY, who bestowed me with health, abilities and
guidance to complete the project in a successful manner and without HIS health I wouldn’t
be able to do it.

I would like to thank Mr. Imran Mukhtar (Branch Manager) for providing me the
opportunity to have an excellent learning experience during my internship. Also to Mr.
Jabran Ishfaq (Branch Operations Manager) for supervising me and helping me during my
internship program and explaining me about the operations that are being carried out in the
bank and to all the co-operative staff members who helped me in different stages to
complete this report.

I am also grateful to my honourable teacher Sir Ishfaq Ahmed and all other teachers who
motivated me to work hard and teach me technique to learn work.

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INTRODUCTION OF MCB ISLAMIC BANK

MCB Islamic Bank was established on 14 September 2015, and is based in Lahore, Pakistan
with branches in Baluchistan, Karachi, Lahore, and Lower Dir. MCB Islamic Bank Limited
operates as a subsidiary of MCB Bank Ltd. MCB Islamic Bank Limited provides personal,
commercial, and corporate/SME banking services in Pakistan. Its personal banking services
include current, saving, plus saving, term deposit, and basic banking accounts, as well as
term deposits for senior citizens and widows; and motor vehicles financing services. The
company’s commercial banking services include current, saving, plus saving, and term
deposit accounts; and trade finance, imported/local goods/assets finance, export
consignments, commercial motor vehicles financing, bank guarantees, and forex dealings for
customers and banks/financial institutions. Its corporate/SME banking services include
current, saving, plus saving, and term deposit accounts; and imported/local goods/assets
finance, pre-shipment export financing, export consignments finance, equipment financing
for plant machinery equipment for capital expenditures/projects, motor vehicles financing,
trade finance, bank guarantees, and forex dealings for customers and banks/financial
institutions. The company also provides bank, Shari'ah, and cash management services.

What is Islamic Banking?

Islamic banking is defined as a banking system, which is in
consonance with the spirit, ethos and value system of Islam and governed by the principles
laid down by the Shari’ah. Interest free banking is a narrow concept denoting a number of
banking instruments or operations which avoid interest.

Islamic banking, the more general term, is based not only to avoid interest-based
transactions prohibited in Shari’ah but also to avoid unethical and un-social practices. In
practical sense, Islamic Banking is the transformation of conventional money lending into
transactions based on tangible assets and real services. The model of Islamic banking system
leads towards the achievement of a system which helps achieve economic prosperity.

What is meant by Riba?

The word “Riba” means excess, increase or addition, which
correctly interpreted according to Shari’ah terminology, implies any excess compensation
without due consideration (consideration does not include time value of money). This
definition of Riba is derived from the Quran and is unanimously accepted by all Islamic
scholars. The Status of Riba has been clarified in the following verses of Quran (Surah Al
Baqarah 2:278-9)

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“O those who believe; fear Allah and give up what still remains of the Riba if you are
believers. But if you do not do so, then be warned of war from Allah and His Messenger. If
you repent even now, you have the right of the return of your principal; neither will you do
wrong nor will you be wronged.”

Corporate Strategy

MCB Islamic Bank’s corporate strategy consists of the following multi-dimensional elements,
which are being pursued concurrently:

 Customer oriented business growth with focus on Shari’ah based high tech
innovative product development, service excellence to attain customer satisfaction,
and prudent network expansion.
 Optimum capital utilization through effective risk management, developing quality
asset portfolio and maximum return.
 Attain operational efficiency by effective cost management and ensuring compliance
with all the applicable regulatory requirements.
 Development of motivated human resource having Islamic Banking skills, while
ensuring the transparent market based remuneration practices.

Mission Statement

 To provide innovative Shari’ah compliant financial solutions and quality services to

our customers.
 To maximize returns in Halal manners for our shareholders.
 To nurture an internal environment of qualified professionals and cutting-edge
technology.

Vision Statement
To be the leading provider of Shari’ah Compliant Innovative financial products with a focus on
service quality and providing superior value for our customers, shareholders, employees and the
community.

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Mcb Islamic Bank Values

We are Shari’ah driven

 Following the Shari’ah we will conduct our activity in a fair, ethical and socially
responsible manner.

Dedicated and Dependable

 We will build strong, enduring relationships, delivering an experience that delights

our customers.

Aspirational

 We will be professional and fulfill our commitments, delivering high quality products
and services.

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CORPORATE INFORMATION

Board of Directors

 Mr. Raza Mansha (Chairman) Non-Executive Director

 Dr. Khalid Zaheer
 Ms. Seema Aziz
 Mr. Ahmed Ebrahim Hasham
 Mr. Ibrahim Shamsi
 Mr. Usman Hassan
 Mr. Omair Safdar
 Mr. Muhammad Azfar Alam Nomani
Independent Director
Independent Director
Non-Executive Director
Non-Executive Director
Non-Executive Director
Non-Executive Director
President / CEO

Shari'ah Board

 Prof. Mufti Munib-ur-Rehman Chairman

 Mufti Syed Sabir Hussain Resident Shari'ah Board Member
 Mufti Nadeem Iqbal Shari'ah Board Member
Chief Financial Officer Company Secretary

 Syed Iftikhar Hussain Rizvi Ms. Maimoona Cheema

Head of Internal Audit Legal Advisor

 Mr. Muhammad Tariq Gondal M/s Imtiaz Siddiqui & Associates, Advocates &
Solicitor
Auditors

 M/s KPMG Taseer Hadi & Co., Chartered Accountants

Registered Office

 59-T Block phase 2 DHA Lahore

Website

www.mcbislamicbank.com

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MCB ISLAMIC BANK CULTURE

Being Islamic Banking Institution, MCB Islamic Bank (the Bank) has a well-defined charity
policy in place. This policy makes sure that charity (as Nazar Allah) collected from the
customers against their over dues is disbursed to the charitable institutions under Shari’ah
Board supervision. There is a systematic method followed by the bank to enlist charitable
institutions in whose favour charity is disbursed. Under this policy Bank also makes sure that
income from any unintentional or inadvertent non-Shari’ah compliant transactions is also
transferred to charity fund. Besides, Bank strongly believes to be a socially responsible
organization and makes charity out of its own income as well for various charitable purposes
as and when deemed necessary. This is also done by different transparent method. 

PURPOSE OF INTERNSHIP

Internship is the capstone experience that me with hand-on, real world experience in work
setting, ideally, internship will enables to:

 Develop new skills and get experience in Islamic banking sector.

 Discover where further competence needed.
 Become better acquainted with the types of work setting in which such competence
can be applied.

Reason of choice

These are the reasons

 We learn how to deal with a variety of situations.

 To develop skill and competencies that will advance our employability.
 Internships help us learn and add to our experience.

To have positive impact on our society and world around find a suitable mentor who can
guide us through our career and many life experience.

Personal objectives

 To get some experience in working with well reputed organization.

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 To gain knowledge about the professional network environment in bank.

 To know about the technology utilized in the bank.
 To effectively utilize and develop my skills and contribute positively to the growth of
the organization.

FIELD OF ACTIVITY

Reporting Duties And Job Performed

 How to manage data in Microsoft office.

 Sorting of data in Microsoft excel
 What’s is working and introduction of it audit
 System support

Overview Of Process
The audit process includes the following steps: Notification Letter - Auditors are notified in
writing when their department is selected for an audit. Due to the nature of the audit work,
we may give little or no advance notice. These letters are sent to the department being
audited as well as other applicable personnel.

Products and Services

MCB Islamic banking Financing provides access to diversified financing options including
deposits, corporate banking, commercial banking, SME banking, sharia karobar, wealth
management.

Business Banking / Deposits

MCB Islamic Bank offers large range of Riba FREE accounts for businesses, corporations,
small and medium enterprises and private and public sector entities.

 MIB Hidayat Current Account

 MIB Hidayat Foreign Currency Current Account
 MIB Imaan Saving Account
 MIB Barkat Saving Account
 MIB Barkat Saving Plus Account
 MIB Barkat Saving Premium Account
 MIB Barkat Super Saving Account
 MIB Imaan Foreign Currency Saving Account
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 MIB Na’mat Plus Term Deposit

 MIB Na’mat Premium Plus Term Deposit
 MIB Na’mat Plus Foreign Currency Term Deposit
 MIB Na’mat Term Deposit
 MIB Financial Institution Term Deposit

Corporate Banking
(Sahri’ah Complaint Financing Solutions for Corporate Clients)
MIB Corporate Banking is focused on providing a range of diverse financial services
(including tailor made solutions) to corporate clients (including multinational and public
entities), by partnering with them and build long-term sustainable relationships.

Commercial Banking
(Financing Services for Diversified Industries)
Commercial Financing segment focuses on building strong & long-lasting relationships with
its customers by delivering satisfactory Shari’ah compliant solutions. To deliver excellent
services, commercial financing segment facilitates its valued customers by synergizing its
specialized team’s effort with bank’s outreach across the country.

SME Banking
(Shari’ah Compliant Financial Solutions for Small & Medium Enterprises)
MCB Islamic Bank offers Shari’ah Compliant Financial solutions for Small and Medium sized
enterprises. These products have been designed by industry professionals in consultation
and close working with a team of Shari’ah experts. These products address Musharkah
Running Finance, Mudarbah Finance, Finished Goods Mudarbah, Musharkah Export Finance
– Foreign, Istisna Based pre-shipment Export Finance, Islamic Export Re-finance.

Sharai Karobar
(A Microfinance Product)
For fulfilling the needs of your growing business, MCB Islamic Bank Limited is offering
Mudarbah Microfinance for Businessmen and women, through which they can avail
financing up to PKR 500,000 as per their convenience and needs.

Wealth Management
(Shari’ah Complaint Takaful Solution)
With increasing uncertainties, it is important to start planning for your future – whether it is
preparing yourself for any emergencies, planning for your future financial stability, buying a
house or simply preparing for your children’s higher education or marriage.

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Other Digital Banking Services

MIB Qadar Card

At MCB Islamic Bank our aim is to provide best services to our customers. In line with this
vision, we have introduced a globally acceptable “Qadar Debit Card” in alliance with Union
Pay International and 1Link. Now you can Withdraw Cash, Purchase and avail number of
services offered at MCB Islamic ATM or merchants and locations displaying Union Pay or 1-
Link Logos.

MCB Islamic Bank offers two variants of Debit Cards

 Qadar Gold
 Qadar Classic

MIB Phone Banking

As a component of our progressing responsibility to give you helpful answers for managing
your account needs, we now give you 24X7 Phone Banking services.

Customers can make utilization of our Phone Banking Services to:

 Inter Bank Funds Transfer

 Internet Banking Activation
 Internal Funds Transfer (Third party & Own account)
 SMS Alerts Activation
 SMS Alerts Deactivation
 T-Pin issuance
 Debit Card Activation
 Debit Card Blocking
 Debit Card Replacement Request
 Account Balance
 Account Statement
 Product and Services information
 Cheque Book request
 Pay Order/Demand Draft request
 Bank Statement request
 Branch and ATM Location inquiries

MIB Internet Banking

Internet Banking is a helpful approach to do banking from the solace of
your home or office. Stay away from the queues or delays and attempt our simple
and secure Internet Banking service for an unmatched online banking experience.
Services include;

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 View Account Balances.

 View Statements.
 Own Account Fund Transfer
 Within MCB Islamic Fund Transfer
 Inter Bank Fund Transfer
 Utility Bill Payments & Mobile Top Ups

MIB Mobile Apps

Mobile App can be downloaded from “Google Play” and “App Store”. Mobile
App is an extension of Internet Banking Service and same user credentials
would be used to login at Mobile App. Also, app can be activated/de-
activated after logging on To MIB Internet banking by using
“Activate/Deactivate Mobile app” option in Preferences TAB.”

Services offered;

 View Account Balances and request statements

 Fund Transfer within and outside MIB
 Utility Bill Payments
 Telco Pre-Paid and Post-Paid Payments
 Airline Payments
 Educational Payments
 Charity and Donations
 Touch ID / Finger Scan Based Login

Electronic Fund Transfer

Electronic funds transfer (EFT) is transfer of money from one bank account to another either
within same or to any other financial institution initiated through alternative delivery
channels (ADCs) such as POS terminals, ATMs, mobile banking, internet banking, call center
banking, branchless banking platforms, PRISM and any other channel as and when approved
by SBP.

ORGANIZATIONAL STRUCTURE OF THE BRANCH

A well-developed and properly coordinate structure is an important requirement for the

success of any organization. It provides the basic framework within which functions and
procedures are performed. Any organization needs a structure, which provides a framework

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for successful operations. The operation of an organization involves a number of activities,

which are related to decision making, and communication of these decisions. These
activities must be well coordinated so that the goals of the organization are achieved
successfully.

DEPARTMENTS OF SAMNABAD BRANCH

Clearing Department
Clearing means collection of cheques receive from our customers but drawn on other
banks. Receiving the instruments deposited by customers posting the amount of
instruments in credit of customer’s account if cheque returns from the concerned bank, the
customer account is debited. Crossing stamp is put on the instrument and slip given to
customer on receipt of the instrument. Clearing stamp and “payee account credited” are
put on the instrument and the voucher.

Inward Clearing Books:

The bank uses this book to record all the cheques that are received by any bank in the first
clearing. All details of the cheques are recorded in this book.

Outward Clearing Book:

The bank uses outward clearing register to record all the details of the cheques that the
bank has delivered to other banks for clearing.

Cash Department
In cash department both deposits and withdrawals go side by side. This department works
under the accounts department and deals with cash deposits and payments. This
department maintains the following sheets, books, ledger of account etc.

Accounts Department
Opening of account is the most important department of the Branch as this is a contract
between the customer and bank. All future transaction/operation are carried out as per this
contract and any deviation may jeopardize the bank’s interest. The opening of a new
account is the establishment of customer banker relationship. By opening an account at a
bank, a person becomes a customer of the bank. The customers can open following
accounts:
 Current Account (CD A/C)
 Profit and loss sharing Account (PLS A/C)
 Basic Bank Account (BBA A/C)
 Fixed Deposit (FDR/TDR)

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Account Opening

When a client comes to the bank, and makes a request for opening of an A/C. The officer
says that first fill up a prescribed application form. If he/she wants to open a PLS A/C, then
he/she has to fill a form according to the account

Issuance of Cheque Book

After opening an A/C with the bank, the A/C holder once again makes a request in the name
of bank for the issuance of a cheque book. The A/C holder mentions title of A/C, A/C
number, sign it properly and mentions the no of leaves he requires

Customer Service Department

Customer service officer deal the customers. Officer give them some information related
their problem that how can you solve such problems. Customer service officer usually fill the
application form, deposit slip and online slip as well.

Remittance Department

Home Remittance is geared and tooled to provide the most accurate, timely and efficient
distribution of remittances to the beneficiaries in Pakistan. Beneficiaries in Pakistan can
collect their remittances from the growing network of MCB Islamic Bank Limited branches
on the very same day it is received from sender.

Procedure:

A customer can visit any branch of MCB Islamic Bank with original identity document
(e.g. CNIC/ Passport/NICOP) and a copy of it and the TPIN/ XPIN, MTCN/ Voucher
code and Fill in the ‘Remittance Payment Form’ and submit it to the branch official
with their identity document. Once your details are matched, you will be given the
remittance amount within a few minutes.

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WHAT I HAVE DONE

I have completed my six weeks’ internship program at MCB Islamic Bank situated at
Samnabad branch, Lahore, branch code 100. My six weeks’ internship program lasted from
Jun 28, 2021 to Aug 06, 2021.

Staff Members:

Staff Members Designation

Imran Mukhtar Branch Manager
Jabran Ishfaq Branch Operations Manager
Mamoon Yousaf GBO
Naveed Shehzad TSO
Hussain Tufail BDO

My internship started on Jun 28, 2021 and during the first week I was introduced with the
staff and the term Islamic Banking. As having no previous banking experience, it was a bit
difficult for me to differentiate between the conventional banking and the Islamic banking
so during first week I gained the knowledge about the Islamic banking and conventional
banking, how these two banking system is entirely different from each other. All we need to
understand is that Islamic banking terminologies and rules of doing business in totally based
on Islamic Shari’ah under the supervision of Shari'ah Board leading by Prof. Mufti Munib-
ur-Rehman and his board members.

As an intern at an Islamic bank I have learned Shari’ah law that forbids investing into
businesses that are based on interest and also how Islamic bank divide profit and loss
among its customers. So, Islamic banking, also known as non-interest banking, is a banking
system that is based on the principles of Islamic or Sharia law and guided by Islamic
economics. Two fundamental principles of Islamic banking are the sharing of profit and loss,
and the prohibition of the collection and payment of interest by lenders and investors.
Islamic law prohibits collecting interest or "Riba."

During my internship I came to know about certain procedures that are followed to perform
day to day operations and also the procedures for opening a bank account and how to fulfil
the account opening form have done the following activities during my internship:

 Filling Remittance form and walk in customer form

 Filling deposit slips
 Filling Account Opening Form
 Scanning and dispatching the documents
 Other General Banking Activities

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Filling Account Opening Form:

For account opening forms the CNIC number, mobile number, CNIC copies, next of kin,
customer personal and professional information is necessary.

Account Opening Department:

At the start of my internship, I started my work at account opening Department where I
learned how to open an account what are the basic requirements for a customer for
account opening and which documents are required for further procedure and also learned
how many accounts are used in bank like

 Single
 Joint Personal
 Sole Proprietorship

For Single/Normal Account:

 Original CNIC must be originally seen by the Personal Banking Officer and its copy is
attached to the form.
 If signatures are not strong/ or signatures are simple than photos of the person
required and thumb impression is taken on the SS Card.
 Source of Income or Salary slip must be required.
 If residential or mailing address is change as per CNIC than an under taking is
attached with the form and if the signatures differ from CNIC than also undertaking
attached with form on which both signatures are taken as per form or as per CNIC.

For Partnership:

 CNIC copies of all partners must be required and they are originally seen by the PBO.
 Attested Copy of partnership deed dully signed by all partners of firm.
 I n   c a s e   t h e  partnership is unregistered this fact should be clearly mentioned on
the a/c opening form.
 Authority letter, in original, in favor of the person authorized to operate on the a/c
of the firm.

Procedure Of Account Opening:

The operation/procedure requirement that is needed for “Individual Account” differs from
the “Joint Accounts” proprietorship A/C, Partnership A/C, Private Limited Company A/C and
Public Limited Company A/C.

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Individual’s Account:
When a single man or woman opens an account in his or her own name and has the right to
operate it is called individual A/C.

Documentation:
 Copy of National Identity Card.
 Proof of Income
 Proper Identification (Introduction).

First of all, the customer fills the account opening form (AOF). Filling of account opening
form includes type of account, currency of account, name, and address, signature of
customer and signature of introducer and a photocopy of national identity card. The
individual also signs an undertaking that he will follow the rules and regulations of the bank.

Specimen Signature Card:

The signature of the client is obtained on a specimen signature card (S.S Card). The card is
obtained with two signatures from the customer. Every time a cheque is received for
payment from the client the signature on the cheque is verified by comparing it with S.S
Card.

Requisition slip:
A requisition slip for Cheque book is also given to the customer. The customer fills it and
gives it to the account opening Officer.

Know Your Customer Form:

Every account holder fills this form. The basic purpose of this form is to get some basic
information about the customer’s business and source of incomes.

Depositing of amount in account:

The client deposit cash in the account. For this purpose, cash pay-in-slip / deposit slip is
used. The minimum initial deposit is fixed for each account according to the nature of
account and every account has different amount for initial deposit.

Account Number:
When all the formalities are completed an account number is allotted to the customer and
all the information is entered into the computer and register. Then that account number is
written account opening form and wherever is required.

Issuance of a Cheques Book:

After opening an account with the bank the account holder makes a request in the name of
the bank for the issuance of a Cheque book. Such a request is known as Requisition Slip.
MCB Islamic Bank issues Cheque books from 25 leaves to 100 leaves. Cheque books are
delivered to the address given by the account holder and if due to certain reason the
cheque book isn’t delivered to the given address then it is delivered to the individuals.

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ATM Card Issuance:

MCB Islamic Bank limited provides the ATM facility to its Customers and they can withdraw
their amount at any time through ATM. ATM card requisition is also sent to head office,
Karachi for the issuance of ATM card. MCB Islamic Bank offers two variants of debit cards:
 Qadar Gold
 Qadar Classic

SWOT ANALYSIS:

Strengths
The strengths of MCB Islamic are as:

MCB Islamic is well organized bank because of its quality management, marketing,
innovation in products and services are performing well in financial market.

 Strong and its attractive products.

 Better focus on customer services and customization.
 Flexibility with the changing environment.
 Induction of the highly qualified professionals to change overall set up.
 Technical management skills.
 Employees respect & dignity.
 Good corporate citizenship.

Weaknesses
The noted weaknesses of MCB Islamic are as:

 The majority of people are not well aware about the products of MCB Islamic.
Therefore it should advertise extensively especially RTC and Master Cards.
 In MCB Islamic bank there is lack of specialized skill because of job rotation policy of
human resource department. The bank should concentrate upon increasing its
abilities on individual service basis.
 Mismanagement of time is another big mistake in MCB Islamic branches, the bank
official time of closing is 5:00pm but due mismanaging of time allocation and work
the staff is normally on their seats till 7:00 or 8:00 clock.
 Process of development is bit slow due to its conservative approach.
 Never prefer to be a leader and prefer to be a follower of others.
 Slow improvement and acceptance of technological changes.

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Opportunities

 Greater potential and opportunities for Credit division, if liberal policies are adopted.
 Department through effective promotional and liberal policies.
 Inclusion of highly qualified professional can change the whole scenario and position
of the bank if they have given the due liberty in performing their duties.
 Adoption of information technology will improve the customer services.
 More mobilization of accumulated deposit is possible through innovative financing
to Agro Based Sector, Leasing and Personalized Financing.

Threats

 The Competition has become severe by the entrants of so many banks, So to exist
one will have to prove himself in its services through excellent management and will
have to satisfy its shareholders. Otherwise he will be out the market.
 The decrease purchasing power of consumer in the current economic situation of
the country affecting the business activity speed too much and the result is the low
investment from the investors in new projects can create problem for the bank
because it is working a lot in trade.
 Introduction of credit marketing by local and foreign banks is badly affecting the
mobilization of the MCB Islamic deposits due to the non-presence of such
department in it.
 Introduction and adoption of information technology as well as promotion of the
computer culture by the local as well as foreign banks will definitely affect the
services and business of the MCB Islamic Bank.

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CONCLUSION
With Cooperation of all branch members, I have been able to learn and experience many
new things related to the banking sector and the banks workings. I am able to handle the
public with respect to many different workings on many different instances and can handle
many other tasks as well. Finally I concluded that MCB Islamic is a good organization for a
person for his long term career workings. Overall working and environment of the bank is
very comfortable and the staffs are very helpful and respectful of each other and it still
maintains a professional environment. Management of the bank is very strong. Employees
of MCB Islamic branch work more than their working hours and all the workings take place
in a very friendly atmosphere that does not induce pressure on the person working there. It
also shows their loyalty and commitment to the organization. MCB Islamic relatively small
and has climbed its way up very quickly and all that only because of the employee’s efforts
and consideration for each other.

PROBLEM IDENTIFICATION

Shortage of Staff:
Almost in all branches of MCB Islamic Bank the problem of shortage of staff is very common.
There are only few employees who are the be all and end all of the whole branch resulting
in burden of work.

 Staff is not Adequately Trained:

 Need some Improvement.
 MCB Islamic should provide technical training of the staff
 The circle of ATM machines should extend in all major cities of the Pakistan.
 MCB Islamic should encourage creativity.
 The moving cameras in their branches for securities purpose.

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RECOMMENDATIONS & SUGGESTIONS

First of all, the management needs to overlook the major problems that the organization is
currently facing and then develop strategies to eradicate them. Some of the suggestions
that I would like to give at the end are:

 Promotion and Mass Media Publicity:

 MCB Islamic Bank can improve its Marketing strategies to acquire more promotion
and mass media publicity by the use of effective channels of promotions like TV,
Newspaper Advertisements.
 Need introduce friendly Products:
 In order to compete in the ever-expanding market both nationally and
internationally, introducing new and efficient products is one of its major
requirements.
 Better Reward System:
 Better reward system is one of the most important requirements in order to reduce
the problem of Employee retention and improve Employee motivation.
 Continuous Training of Employees:
 Creation of enhanced performance appraisal system.
 Implementation of enhanced Marketing system.
 Continuous lecture on better communication of staff with customers.

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