Topic Learning

Outcomes:
 
At the end of Chapter
1-Lesson 1, you should
be able to:
 
- Identify the rating
Module 2: Hotel and systems of selected
hotels and restaurants

Restaurant Ratings worldwide

Lesson 1 –
 To classify hotels, hotel ratings are used according
HOTEL & to certain objective standards such as the available
RESTAURANT facilities or the level of services provided.
RATING SYSTEMS
AND  Many rating schemes and organizations globally
CLASSIFICATIONS and most of these organizations use the STAR
SYMBOL to categorize hotels.

 The greater the number of stars (or other symbols),

the higher the expected levels of luxury
 1. American Automobile Association (AAA) – USA (started in 1937)
  Member Countries:
- United States
- Canada
Hotel Ratings - Mexico
- Caribbean

1. American
Automobile
Association
(AAA)
AAA Hotel Rating Description
AAA Diamond
Ratings for
Hotels: What
Can Members
Expect?
Please play the video
 2. Hotel, Restaurants, and Cafes (HOTREC)
(established in 2004)
Hotel Ratings
Member Countries:
2. Hotel,
- Austria - Lithuania
Restaurants - Czech Republic - Luxumbuorg
and Cafes - Germany - Malta
(HOTREC) - Hungary - Belgium
- Netherlands - Denmark
- Sweden - GreeceUnited States
- Switzerland
- Estonia
- Latvia
 Declaration of intention in November, 2011
Purpose: seeks
- to organize the overall transparency of hotel services,
- to create a universal language for the hospitality industry,
- and to be a direct interface between travelers, hotels and tourism professional

HOTREC/
HotelStars.EU
 World Hotel Rating (WHR)

Hotel Desription
Category

Grand Resort Large scale hotel which provides extended or lucury services
Hotel containing a combination of meeting facitlities and recreational &
leisure activities

Holiday Resort Hotel located in a pleasant environment and offering sporting or

Hotel active holidays, with a choice of recreational activities, individual
and group

Grand Hotel Large-scale hotel which is distinguished by aformal style and

provides full, traditional hotel services including meeting and
conference facilities

Boutique Medium-sized hotel, usually located in an urban, or semi-urban

Hotel environment, and distinguished by personal service and a stylish or
sophisticated decor
 World Hotel Rating (WHR)
Hotel Desription
Category
Leisure Resort Hotel located in a quiet and pleasant environment, providing
Hotel relaxing retreats with leisure infrastructure generally including a
swimming pool
Eco-Resort Hotel located in an idyllic natural environment, providing full
Hotel service and catering for ecotourism or active holidays
Hotel Small-scale hotel, usually located in a rural or semi-rural area, and
w/Charm offering an intimate and authentic atmosphere
Eco-Lodge Hotel located in a natural and wild environment, providing select or
Hotel limited service and catering for adventure or for activities related to
the discovery of nature
Apart –Hotel Residential hotel where accommodation is provided in studios and
apartment and particularly suited for travellers who are making an
extended stay, who require housing that includes kitchen facilities
and who may be satisfied with limited services
Stopover Easily accessible hotel mainly designed for stopovers and short
Hotel stays within a functional ingrastructure and suited for travellers who
may be satisfied with limited service
 3. Department of Tourism (DOT), Philippines:
3. Department of Star Grading System
Tourism (DOT) Star
Grading System – • Five (5) levels of accommodation standards ranging from
Philippines one to five stars applicable to hotels, resorts and apartment
hotels.
• To obtain higher stars, progressively higher service and
facility quality, facility condition and improved business
practices like environmental management, which are
determined by a points system should be provided across all
areas.
• A total of 1000 points have been set as the maximum
number of points that can be achieved by Hotels, Resorts, and
Apartment Hotels.
DOT,
Philippines
Star Hotel
Grading
System
 Additional Self-Paced Reading:
UNWTO - For further reading, please read UNWTO Hotel and Restaurant

Hotel and  
-
Ratings:

Hotel Classification Systems: Recurrence of criteria in 4 and 5 star

Restaurant hotels:

Ratings: https://www.e-unwto.org/doi/pdf/10.18111/9789284416646
 
Restaurant
Ratings:
 
1. MICHELIN
Red Guide
* Andre & Edouard Michelin from France
* 1900 - European Hotel and restaurant guide /
* 1926 - Reviewing restaurants anonymously/3 star system
* 5 Criteria:
1. quality of the ingredients
2. flair and skill used preparation (flavours)
3. consistency of culinary standards
4. value for money
5. chef’s personality
* The stars reflect “what’s on the plate”
* Reviewer:
1. Anonymous
2. Professionally trained experts can be
TRUSTED & ACCURATE
Why Michelin
Reviews Food
- Michelin
Guide
Explained
Please play the video
What It's Like
to Be a
MICHELIN
Guide
Inspector

Please play the video

2. AAA Restaurant Rating
 The eight (8) benefits of a well-planned and administered rating system

1. Assists government planning by supplying authoritative and reliable

statistical data for different types of accommodation;
2. Identify the need for developing certain categories of establishments;
3. Improves marketing strategies by enabling tourist board promotion of
Importance hotels in particular geographical locations (resort, city, mountain);
4. Allows the travel trade and visitors to more easily and accurately
of Rating identify the types of hotels they are looking for;
5. Encourages hoteliers to improve standards (pinpointing weaknesses in
Systems operational services – ex. Facilities)
6. Eliminates poor hotels which harm the good reputation of better
hotels;
7. Hospitality industry copes w/the age of information technology (guests
base their purchasing decisions on information published on websites)
8. Increases opportunities for local, independent hotels
Service Isn't
Same As
Hospitality
Anna Dolce
Dolce
-TEDxBend
Please play the video
Module 1: Hotel & Restaurant Ratings