APPLIED BUSINESS TOOLS AND

TECHNOLOGIES
PRELIM
 PROPERTY MANAGEMENT
SYSTEM (PMS)

The OPERA enterprise solution is the OPERA

Property Management System. 
Designed to meet the varied requirements of any size
hotel and hotel chain, OPERA PMS provides all the
tools a hotel staff needs for doing their day-to-day
jobs including:
Hotel Organization
 Hotel Organization

In-charge of overseeing all of the departments that we have

discussed, the hotel’s general manager (GM) is responsible for
defining and interpreting the policies established by top
GENERAL
management. The general manager serves as a liaison to the hotel’s
MANAGER owner or corporate parent, sets (or communicates) the overall
strategic course of the hotel, sets hotel-wide goals, coordinates
activities between departments, and arbitrates interdepartmental
disputes
 Front Office Manager
• Tasked to lead the team; 
• Ensures quality service by
making effective decisions in
reservation policies and room Front Desk Supervisor
assignments; and • Oversees front desk operations,
Reservation
• HandlesAgent
guest complaints with particularly the registration of
• Receives
courtesy andrecord
and tact. room guest; and
reservation requests; and • Tasked in supervising front
• Creates reservation documents.
Reservation Manager office work shifts.
 Uniformed Service
• Responsible for providing travel Uniformed Service jobs are critical  Uniformed
to the Service
information, itineraries and smooth operation of many hotels.ThereUniformed areService jobs are critical to the
smooth operation of many hotels.There are
different positions within the uniformed
prices, handling customer
service area. This includes: different positions within the uniformed
complaints or concerns, Door attendants service area. This includes:
counseling clients on terms and o  Valet
·             Provide curbside baggage parking attendants
service
conditions
Concierge of travel or making Front Desk Agent Front office cashier  and traffic control Telephone ·             Provide
at theoperator 
hotel Business
entrance Clerks parking services for guests’
 Uniformed Service
• Welcome guests
reservations and upon
sending • Reserve, register and assign
arrival;
out • Inrooms to of posting charges into• guest
charge •vehicles
Operates the telephoneProvidesswitchboard;
administrative support to guests.
Uniformed Service jobs are critical to the
• Provides service to guests who need
guests; and folios; and • Handles telephoneDuties communication
may include system
typing, faxing and
confirmation notices.
smooth operation of many hotels.There are
assistance or information; and• Maintain information about
• the
assisting guests in settling their accounts.
activities such as answering
photocopying. incoming
different positions within the uniformed
• Ensures that the guests satisfaction availability
by of rooms for sale and vital calls, receiving and giving information
service area. This includes:
providing personalised solutions facts
such about
as the hotel services and via phone; and
o  Bell attendants
suggesting hotel activities and otherfacilities. • upon request, makes wake-up call to
·             Provides baggage service for guests
recreational activities. guests.
from the lobby to the guestroom