Professional Documents
Culture Documents
Communication
Ann Turnbull
Janice Fialka
2015 Inclusion Institute
Chapel Hill, NC
May 13, 2015
Reflection: Your Own Positive Experiences
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Reflection: Your Own Negative Experiences
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What is communication?
•Communication is giving or exchanging information,
signals, or messages by talking, using gestures, writing,
and/or using technology.
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What is Empathy?
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Why is Empathetic Communication
so Important?
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Overview of Early Years Empathetic
Communication Module
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Session 1: Introduction
• Definitions
• Importance of empathetic communication
• Reflection of personal experiences with empathetic
communication
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Session 2: Being Present
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Session 3: Taking Another’s
Perspective
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Session 4: Empathetic Listening
• Acknowledging
• Paraphrasing
• Questioning
• Summarizing
• Tracking the topic
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Session 5: Acknowledging Feelings
Five strategies for Acknowledging Feelings
#3 #2
#4
#5 #1
• Using email
• Texting
• Using Facebook
• Using video conferencing
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Introduction to Session 3 on Taking
Another’s Perspective
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Reflection: Family Focus
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Family Scenario #1
• See workshop, p. 2
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Strategy #1: Engaging in Self-
Reflection on Origins, Life
Experiences, and Values
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Your Origins
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Self-Reflection Activity: Origins
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Your Life Experiences
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Self-Reflection Activity: Life Experiences
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Your Values
• Your values are the principles that guide your life. The
next step in self-reflection is to examine your values
and consider how they have been formed by your
origins and life experiences. Just as origins and life
experiences differ greatly among families in early
intervention, so do values.
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Self-Reflection Activity: Values
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Strategy #2: Being Curious
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Use Open-Ended Questions
• Description
o Questions that typically begin with who, what,
when, where, and why; they cannot be answered
in only a few words.
• Purpose
o Encourage partners to give more detail and talk
more in response.
25
Use Open-Ended Questions
• Rationale
o Conveys respect for unique perspectives
o Communicates interest
o Gives control to other person
26
• Childcare is such a challenge for all families and can
be even more so for children with special needs.
What makes Bernice the right babysitter for Sophie?
• What pleases you most about your childcare
arrangement with Bernice?
• Recognizing how very much you like your childcare
arrangement with Bernice, what might you be
interested in changing that would make it even better?
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Family Scenario #2
• See workshop, p. X
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Strategy #3: Walking a Mile
in Others’ Shoes
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Shoes Test
• As you take the shoes test with Kim, your task is to experience
the childcare situation from her perspective rather than your
own.
o In what way might Kim’s origins, life experiences, and values
influence her perspective about the childcare situation?
o What does Kim most value about Sophie’s quality of life?
o If you and Kim swapped origins, life experiences, and values
(with you living her life and Kim living your life), can you see
yourself making a decision similar to Kim’s?
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• Why does Kim feel satisfied with her Bernice?
• Kim recognizes Sophie as a very loveable child and gives
priority to unconditional relationships in which people will love
Sophie for who she is, developmental delays and all.
• Kim values dependability and predictability. She has chosen a
childcare arrangement that is likely to be stable and to prevent
the disaster of suddenly having Sophie “expelled” from childcare
with no other options available.
• Kim recognizes the value of support for herself. She knows that
she needs “chosen family” as her own reliable ally.
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Self-Reflection
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Strategy #4: Affirming Strengths
(Helps avoid judgmentalness)
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Possible Strengths
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Affirming Strengths
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Affirming Strengths
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Strategy #5: Communicating
about Awkward Situations
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Role Playing with Scripts
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Bottom Line
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Tips: Addressing Awkward Situations
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Tips: Addressing Awkward Situations
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Tips: Addressing Awkward Situations
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Tips: Addressing Awkward Situations
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